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The Palace Downtown Dubai

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2,305 Reviews from our TripAdvisor Community

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Showing 1,698: English reviews
Lucerne, Switzerland
Reviewed 3 days ago NEW

If you take the 'hidden' way crossing the Argentinian Restaurant, over the Bridge to the souk next door and then strait ahaid you are in less than 2 Minutes at the Dubai Mall..... A beautiful arabian style Hotel with excellent Restaurants offering also outdoor seatings where you can the Water Fountain spectacle while you enjoy dinner

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Thank 104marcele
Ottawa, Canada
Reviewed 3 days ago NEW

Myself, my wife, and my two boys (age 5 & 8) spent 4 days in Dubai, at the Palace. It was amazing. The photos on the website of their rooms were actually the same as our room. We stayed in a one-bedroom suite, which was perfect, as we had lots of room to live, eat, and sleep without stepping over...

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1Thank 2FromCanada
LaGrange, Georgia
Reviewed 6 days ago NEW

The Palace Downtown Dubai: Superior Location, next to the Dubai Mall (actually the mall and hotel are connected), Burj Khalifa (tallest building in the world). The service was impeccable. The concierge service is #1 in Dubai -- Mariem, Kenneth, Evans -- they helped us organize excursions, make reservations to restaurants, and helped guide us on places to visit. Moreover, they...

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2Thank Sabalove
Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Where do We start...... The palace hotel has the most magnificent view of the Burj khalifa and we were fortunate enough to be seated on the balcony where we could fully experience this. The afternoon tea is a buffet style set up with an unlimited supply of delicious cakes, scones, savoury snacks and interesting, creative sandwiches. A full range of...

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Thank DHDubs
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear DHDubs, Thank you for your stunning review! I will agree with you … the Chef and the Al Bayt team have master the art of afternoon team… providing a truly memorable experience. :) I am so delighted that you had the opportunity to live and taste it! :) I have congratulated the Team for their exemplary work, especially Ms....

Reviewed 1 week ago via mobile

A great location in the middle of Dubai down town . Our room balcony had a beautiful view of Borj Khalifa and the fountains ! Our short trip was in August and I arrived to Dubai with a terrible food poisoning, the hotel offered a doctor's visit and it was really helpful. Kids enjoyed the pool and we loved the...

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1Thank MariamSS86
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear MariamSS86, Thank you for taking the time to share your feedback here on TripAdvisor and I genuinely hope that you are all well now. Our guest’s well being is highly important to us and I was delighted to read that our Team acted promptly with assistance. I am glad that you and your family has enjoyed the rest of...

Palm Beach Gardens, Fl.
Reviewed 1 week ago via mobile

The Palace Downtown was a wonderful place to stay. The location was great!! Right in the middle of lots of things! Walk to the Burg Kahlifa, souk and mall. The hotel itself had a very nice Arabian feel and the staff was lovely. One night we ate on property at a Thai restaurant which was very good. Also, if you...

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1Thank keoasa
zurich
Reviewed 1 week ago

I stayed at the Palace several times and always choose it for the following reasons: The location is excellent for a city break in the best part of town close to all the attractions and shopping. The rooms are so well appointed in old Arabic style and the beds are as comfortable as clouds. The staff at this hotel is...

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1Thank JetsetZurich
Johannesburg, South Africa
Reviewed 1 week ago via mobile

To The Palace Downtown Dubai We Reached at The Palace Downtown on the 28 Dec 2016, a nice warm welcome by the hotel. As we were checking in we requested a Burj Khalifa and Fountain view room. (As per our booking reservation), but we did NOT get the room we booked, very very disappointed with the view. Room 668. We...

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Thank msaleh94
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear MSaleh94, Thank you for taking the time to share your overall experience here on TripAdvisor. I do want to take this opportunity to sincerely apologise for the challenges you have faced during your check-in. Your feedback was shared during our morning briefing, and more in depth with our Font office in charge… in order for him to evaluate the...

Reviewed 1 week ago

It breaks my heart to be writing this review as I have been here many many times before. I never stayed (as my brother in law lives in Downtown) but I have had many meals in one of the amazing restaurants or wine and shisha in the beautiful grounds over looking the fountains and the Burj. It is a place...

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Thank James H
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Mr. James, It was with much distress that I have gone through your feedback and acknowledged that we have failed in our mission to provide you with quality services that one expects when visiting us… I would like to take this opportunity to personally and sincerely apologise for the disappointment you have experienced, especially after being such a loyal...

Reviewed 2 weeks ago via mobile

Starting with the positives: Beautiful external architecture and great fountain views. Very close to Dubai Mall. Breakfast is very good with ample choices. Free Arabic coffee is served in the lobby in the afternoon. Nice incense scent throughout the hotel. Negatives: first and foremost service is just subpar. It took ages for us to get served at the pool; house...

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2Thank JayJF
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear JayJF, Thank you for taking time to share your feedback here on TripAdvisor following your stay with us! I would like to start my message by sincerely apologising the disappointment you have experienced during your recent stay with us. The Palace has built a reputation over the years for its genuine quality of service and obviously your experience did...

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
The Palace Cafe
The Palace Cafe
Cuisines: Middle Eastern
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $388 - $1,334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#17 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
43 questions
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Questions? Get answers from The Palace Downtown Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms facing the restaurants”
 of 5 bubbles JetsetZurich, 11 Jan 2017 | Read review
“Try and get a view of the Burj Khalifa!”
 of 5 bubbles mc0llett, 3 Jan 2017 | Read review
“Ask for a fountain view room”
 of 5 bubbles BobbyBatman, 26 Dec 2016 | Read review
“Facing the Burg Khalifa Tower”
 of 5 bubbles 159stephens, 26 Dec 2016 | Read review
“Diplomatic Suite with private terrace is great”
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
  • Diplomatic Suite
 of 5 bubbles TatianaS768, 13 Dec 2016 | Read review
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