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The Palace Downtown Dubai

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2,254 Reviews from our TripAdvisor Community

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Showing 1,664: English reviews
Reviewed 3 days ago NEWvia mobile

So glad we chose to stay at The Palace Downtown. Everything was perfect room,staff,food,location. Dubai mall was just few minutes walk away. Souk al bahar with decent supermarket just across the hotel. With Burj Khalifa and Dancing fountains in front of you what more could you ask for? Special thanks to the Ewaan restaurant team esp. Winnie who always greeted...

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Thank Vanesa A
Coventry, United Kingdom
Reviewed 3 days ago NEW

The Palace Downtown Dubai has excellent attention to detail, was disappointed with a room at the back of the hotel..so if you are after a room with a view of the Burj and fountains, be sure to book the room with that…otherwise everything is of a high standard, right down to the big bath sheets.

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Thank alan_w186403
Speyer, Germany
Reviewed 3 days ago NEW

We stayed for 5 days in the Palace Downtown and really had a phantastic time there. The hotel is literary in the middle of Downtown offering phantastic views to the fountains and Burj Khalifa, but nevertheless an oasis of peace. We had booked a suite and were upgraded to an even bigger one! The personnel is really well trained: attentive...

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Thank ilonkas647
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear ilonkas647, Greetings from Sunny Dubai! Thank you for sharing your recent experience here at The Palace Downtown Dubai with our other TripAdvisor readers! I cannot agree more… The Palace is truly an oasis in the heart of this vibrant city of Dubai… surrounded by so many impressive building architecture. I was delighted to read that we had accomplished our...

Fairfax, Virginia, United States
Reviewed 4 days ago NEW

The hotel is called The Palace for a reason. The atmosphere is amazing and the staff outstanding (having grown up in a hotel family, I know a little something about hotels). The hotel sits on an artificial lake at the foot of the Burj Khalifa (the tallest building in the world). The food in the restaurants is amazing, and dining...

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Thank markdI3426UP
Reviewed 4 days ago NEWvia mobile

One of the best hotels, it have a perfect view almost all the rooms as i have been in it 4 times now and they have really well trained staff that I would like to thank; 1st his name is Paul at the reservation counter who is friendly, helpful and knowledgable of the hotel's services and he was really great...

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Thank Aisha A
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Aisha, It is such a pleasure to read messages from our returning guests. Thank you for taking the time out of your busy schedule to share your comments with us here on TripAdvisor. Your recognition of the Team is so rewarding and motivating. I have congratulated the Team for their exemplary work with special attention to Paul, Mariam and...

Mont sur Rolle
Reviewed 6 days ago NEW

This was our fourth stay and we enjoyed it as much as the first one. Excellent service, very pleasant room and lovely flowers in the lobby. Fist class location with a view of Burj Khalifa and the fountains. Dubai Mall is just around the corner with its aquarium and numerous shops. The windows are unfortunately not soundproof and as the...

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Thank seniorglobetrotters
Reviewed 1 week ago NEWvia mobile

I visited this hotel with my significant other for my birthday. It exceeds expectations. The entire property is breathtaking. It is in close proximity to the souk al Bahar, Dubai mall and fountain. Merely a minute walk to the souk and 3 mins to the fountain and 5 minutes to the mall. This hotel is definitely worth the price point....

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Thank Chloé Annabella... M
Canton of Zurich, Switzerland
Reviewed 1 week ago via mobile

Just spend amazing few days in Dubai in I'd say maybe the best location in Dubai downtown in simply great Palace Downtown hotel. Everything except the noise level was perfect. Having quite often some celebrations or other venues on the side of Burj Khalifa would require soundproof windows, as otherwise forget to fall asleep before midnight. But beside this amazing...

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1Thank stanleyivanov
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Stanleyivanov, Thank you so much for taking the time to share your review with us and for choosing to stay with us on such a special occasion. All guest feedback is highly appreciated and key to our further improvement. I was genuinely delighted to read that you have overall enjoyed your stay. :) Providing our guest with an unique...

San Jose, United States
Reviewed 1 week ago

The Palace Downtown Dubai was an excellent stay. All very clean, all staff were excellent, the food at restaurants were excellent, and the atmosphere was marvelous! I recommend any to stay once at this Palace and you will never stay at another hotel again except at this one!

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Thank Irene M
Reviewed 1 week ago

Driving up through the entrance archway you just know a special experience awaits! The service from every member of staff is of the highest excellence, housekeeping, reception, concierge, spa... they all should be commended. The breakfast is superb with a huge amount of choice catering for all cultures. Ensure to leave time so you can fully enjoy! I also dined...

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1Thank NMC07
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear NMC07, It is such a reward when our guest shares such wonderfully detailed reviews with our fellow TripAdvisor Readers. :) I was pleased to read that you have had an amazing time with us, while appreciating our ambience, food and beverage varieties as well as our award winning Spa… Your recognition is genuinely appreciated and I am so proud...

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
The Palace Cafe
The Palace Cafe
Cuisines: Middle Eastern
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $517 - $1,041 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#16 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
39 questions
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Questions? Get answers from The Palace Downtown Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a view of the lake or the fountains.”
 of 5 bubbles seniorglobetrotters, 30 Nov 2016 | Read review
“Try to get a groundfloor room with a balcony facing the lake or even better, the Burj.”
 of 5 bubbles BabulA_11, 15 Nov 2016 | Read review
“The rooms with fountain view are simply incredible !!”
 of 5 bubbles , 11 Nov 2016 | Read review
“Fountain view room facing the Burj Khalifa.”
 of 5 bubbles NickyRanganathan, 10 Nov 2016 | Read review
“Best views are on side of the Burj Khalifa.”
 of 5 bubbles gr8teful2travel, 1 Nov 2016 | Read review
5 of 5
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