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Grand Excelsior Hotel Bur Dubai

CancelonUSD 55*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 86*
USD 55*
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USD 73*
USD 64*
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Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur Dubai
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506 Reviews from our TripAdvisor Community

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Showing 431: English reviews
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Greater London, United Kingdom
Reviewed 2 days ago NEW

I stayed in this hotel for a business trip and given the room rate the hotel far exceeds expectations. The lobby was bright and modern, all the staff were very helpful. The breakfast was quite extensive with both Western and Middle Eastern food on offer. The room was spacious and comfortable. View from the room was not great, overlooking a...

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Helpful?
Thank johnS7935KG
Tehran, Iran
Reviewed 5 days ago NEW

I stayed in grand excelsior for 3 days in May 2017. The property was clean with nice decoration, I enjoyed the good breakfast and foods and the more important is its excellent management and polite personnel.

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Helpful?
Thank fari k
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Guest, Thank you for the wonderful feedback. We truly appreciate it. We are glad you had a great stay with us and we are looking forward to welcome you back to Grand Excelsior Hotel Bur Dubai. Regards, Guest Relations Manager Rabab Hassan

Tehran, Iran
Reviewed 1 week ago

we stay for 5 nights. big room.clean and nice furniture. nice lobby. very good breakfast. free wifi. very good launch buffet. but nothing special around hotel. professional house keeping. good sleep quality . one thing,the toilets dosnt have stride.

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Helpful?
Thank aminalamolhoda7777
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Guest, Thank you for the wonderful feedback. We truly appreciate it. We are glad you had a great stay with us and we are looking forward to welcome you back to Grand Excelsior Hotel Bur Dubai. Regards, Guest Relations Manager Rabab Hassan

Gurugram (Gurgaon), India
Reviewed 1 week ago

I visited Dubai during March 2017 and have stayed in Grand Excelsior. The property was amazing and very clean. The location was central to Metro stations & Meena Bazaar. Most of the rooms were very well done except all rooms with no.29 in the end. Indian food was average not up to the mark at all & not close to...

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Helpful?
Thank Sushil A
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Guest, Thank you for sharing your feedback. I’m sorry to hear about your experience with us regarding food. It is disappointing that it did not meet your basic expectations. One of the major purposes of online reviews, are to highlight the areas for improvement and this helps our hotel to improve for the future. No worries, I have already...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Although initially its location sounded rather daunting, it turned out to be a lot less hectic than anticipated, despite being on a busy main road. The access ramps to the parking basement are a bit narrow but manageable. Plenty of parking spaces during the week. If arriving by car first impression of the hotel is given by the basement, not...

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Helpful?
Thank WexTex
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Guest, Thank you for the wonderful feedback. We truly appreciate it. We are glad you had a great stay with us and we are looking forward to welcome you back to Grand Excelsior Hotel Bur Dubai. Regards, Guest Relations Manager Rabab Hassan

Reviewed 2 weeks ago via mobile

We didn't expect this much care and high service reseptionist was well welcoming and smiling she gave as nice room as requested hotel housekeeping is just amazing they took care of our clothes our staff in the room even they do woow for and all staff from securty to the bellman smiling,trying to help and making u to feel comfortable...

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Helpful?
Thank Logman Q
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Guest, Thank you for the wonderful feedback. We truly appreciate it. We are glad you had a great stay with us and we are looking forward to welcome you back to Grand Excelsior Bur Dubai. Regards,

Reviewed 3 weeks ago via mobile

Stayed here during ATM, totally not worth considering this hotel as 4 star. Only good thing is their large room but others totally not acceptable. Dirty room, old towels, incomplete amenities and lousy breakfast. Will not stay here anymore.

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Helpful?
Thank Chris L
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

Reviewed 3 weeks ago via mobile

The hotel is good. 4 stars Breakfast is ok 3 stars This hotel has a back gate entry as well. On the back gate there are 3 to 4 dance bars. These dance bars work only in night but during the day time it's a restaurant. It's good to stay in this hotel if you travel with friends or solo....

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Helpful?
Thank Manish B
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

Brisbane, Australia
Reviewed 4 weeks ago

I stayed at this hotel for 4 weeks and found it almost impossible to sleep. It's location, staff competency, price etc are all pointless if you can't sleep. You need to be aware that this hotel as of April 2017 has a new highrise building site on one side (noise everyday until very late) and a Mosque on the other...

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Helpful?
1Thank midwicket
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

Reviewed 4 weeks ago via mobile

I spent close to 12 days in the hotel.The reception staff not so friendly..probably because I am black.I did not let that disturb me..I go to the shopping mall 5minutes walk away from the hotel.A door man 'Nasir' has a friendly welcome smile to try to assist at all times.The female restaurant manager is not friendly always frowning. The room...

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Helpful?
Thank Tari J
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Babysitting

Additional Information about Grand Excelsior Hotel Bur Dubai

Address: Bur Dubai Al Kuwait St 25, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $74 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Bur Dubai 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#208 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Bur Dubai staff and other travellers.
6 questions
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Questions? Get answers from Grand Excelsior Hotel Bur Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't take a room that has 29 as last 2 digits”
sushila2015, 15 May 2017 | Read review
“top floors are quieter”
WexTex, 12 May 2017 | Read review
“There are no noise free rooms”
midwicket, 24 Apr 2017 | Read review
“Find another hotel if you want a four star hotel”
loanranger2015, 5 Apr 2017 | Read review
“Firstly don't go to this. If you have to then go for rooms with road view windows.”
Bharatmishrra, 16 Mar 2017 | Read review
5 of 5
Cancelon
USD 55* /night
View Deal
Preferred HotelsUSD 73
PricelineUSD 64
HotelQuicklyUSD 86
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*Disclaimer
Prices are for 1 room, 2 adults
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