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Carlton Palace Hotel

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732 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Moscow
Reviewed yesterday NEW

I stayed in Carlton Palace for 6 days/5 nights. Ше шы ф magnific 5-star hotel in the cenre of Deira. Deluxe rooms are rather specious and You can choose from smoking or nonsmoking one. Bed is comfortable. Washing/toilet facilities are at good level. Rich breakfast and around-a-clock inroom food service. Well-equiped mim-bar including alcohool. Restaurants in hotel are mostly for...

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Helpful?
Thank Zollo
Reviewed 3 days ago NEW

The staff of this hotel set it apart from the other hotels I have stayed at in the Deira area. They were gracious and friendly throughout our stay. Would highly recommend this hotel to families and business travelers alike.

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Helpful?
Thank Arqam S
Reviewed 6 days ago NEWvia mobile

You can reach the city centre with walking about 20 minutes there is a persian restaurant near the hotel (abshar) with best foods and the rooms was very clean and the staffs were very polite and the location is good for both business and fun

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1Thank Misagh H
Markham, Canada
Reviewed 1 week ago via mobile

Beautiful hotel. Very nicely decorated, clean and spacious. Buffett breakfast was great, selection would suit all tastes Fresh fruits, fresh omelettes and warm pastries. The dinner selection was excellent and large portions. Service was great through out the hotel

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1Thank Ron A
Yamunanagar, India
Reviewed 2 weeks ago

we stayed in this property for one night on 7th Nov 2016 excellent hotel and excellent staff.Only downside is the Towels provided at the pool side are little worn out. B`fast spread is good.overall an excellent stay and would recommend everyone. near to airport and in

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Helpful?
Thank modisaurabh
Management response:

Dear Mr. Modisaurabh, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. Please be assured that we have well noted on every single detail of your feedback and that it has been conveyed to the relevant departments for amendments to...

Dollar, United Kingdom
Reviewed 2 weeks ago

Stayed at this hotel for 3 nights with Andrea, what a great experience, staff were great and professional. Room was comfy and clean. Central to metro for excursions and shops. Would recommend this hotel and would definitely stay if returning to Dubai.

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Helpful?
1Thank Graeme Cochrane
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Mr. Cochrane, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. We certainly cannot wait to welcome you back soon. Kind regards, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Tehran, Iran
Reviewed 4 weeks ago via mobile

We stayed from 07 Nov 2016 at two double rooms for four nights.ln half board. At check in we request for 2 connecting rooms in levels above 3th with front or rear view, but reception person told us all rooms are full so we get 2 side rooms at 2th floor. We don't have any view, only from corner side...

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Helpful?
Thank Kian J
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Mr. Kian, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your invaluable review/feedback. We do apologize for your experience that was not to your exacting expectations. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the relevant departments...

Paris, France
Reviewed 4 weeks ago

Some troubles can change definitively your dream trip into nightmare ! And that is only when we have trouble that we see the true quality of the staff. Thanks a lot to the very professional staff, especially Mr Hany and Mr Mohcine. In addition, the hotel and the room were excellent and the hotel is conveniently located (Creek, Airport).

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1Thank CM9377
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words of appreciation with regards to your stay with us. Your commendation to Hany and Mohcine would be personally passed on to them. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing...

Reviewed 4 November 2016

The room reservations were for group of 40. I was assigned to a smoking room and when I went to the desk to ask for a non-smoking room, a female desk clerk denied my request by saying that there was no initial request (by travel agent) for non-smoking room. I found out the following day that three of my fellow...

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Thank JOSEPHINE E
Dublin, Ireland
Reviewed 25 October 2016

a nice hotel is a good enough area - staff were very helpful - rooms were adequate and quite - beds very comfortable and breakfast was of a good quality - the area around the hotel is quite and a 5 minute walk from some decent restaurants

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Helpful?
Thank SeefinAv

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $122 - $1,008 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#97 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#161 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love the roof top pool”
 of 5 bubbles Graeme Cochrane, 21 Nov 2016 | Read review
“Inform your travel agent that you prefer a non-smoking room.”
 of 5 bubbles josephinee786, 4 Nov 2016 | Read review
“All rooms are very good.”
 of 5 bubbles kickmyace, 13 Oct 2016 | Read review
“Look for special offers. The discounts can be impressive.”
 of 5 bubbles SimonF972, 19 Sep 2016 | Read review
“quiet rooms, high speed wifi”
 of 5 bubbles 467amink, 29 Jul 2016 | Read review
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