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Grand Excelsior Hotel Deira

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778 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Excelsior Hotel Deira
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Showing 648: English reviews
Egypt
Reviewed 19 November 2016 via mobile

Is very clean and clear hotel Nearly for every thing Metro Night clubs Food Shop And comfortable People is very nice And stafe working very well Ready for do any thing u want You will happy if you stayed in this hotel

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Helpful?
Thank OsamaEldardiry
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear OsamaEldardiry, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the compliments Your patronage is valued. Warm regards, The Hotel Management

Reviewed 15 November 2016 via mobile

Pros -Grand looking -Nice rooms -Clean -Impressive features -Not too expensive -Good enough location -Two showers (???) -Pleasant Staff Cons -There's a bloody con man working as a concierge in the lobby! -Pool area is tiny -(some) Desk staff are morons -Good location but immediate area is run down and in the middle of a sand flatland -Poor breakfast -(many)...

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Helpful?
Thank WhirlDLeewise
Abu Dhabi, United Arab Emirates
Reviewed 11 November 2016

I have stayed at the hotel over 2 months, stay was comfortable in term of services and staff, except the disturb at the night because of the nights clubs at the hotel, property is old and need to be renovated specially the furniture, but its really staff are amazing specially Abazer the manger on reception always handling all problem perfectly....

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Helpful?
Thank mkad2016
Bengaluru, India
Reviewed 7 November 2016 via mobile

I didn't stay at this hotel, it just my visit so I can't judge better go with other reviews. Receiving ,Service and maintains is good food for me it just "OK", if you like to eat spicy definitely this is no the place to dine.

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Helpful?
Thank tejztj
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear tejztj, Thank you for your honest review on your recent stay as our guest at the Grand Excelsior Hotel Deira. We appreciate your candidness in feedback on the product, services and quality and receive it professionally. We hope to have another opportunity to be of service to you again. Kind regards, The Management

Cramlington, United Kingdom
Reviewed 24 October 2016 via mobile

Clean, spacious room. Rooftop pool is lovely. Staff can't do enough for you, especially the ones in the Executive Lounge. Enjoyed our stay and wouldn't hesitate to return. Dubai has a magic, and new things to see and do every time you visit We ❤️ Dubai

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Helpful?
1Thank cosecgpd
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Cosecgpd, Thank you for taking the time to write on your stay experience as our guest. Your compliments on our staff are appreciated, as they are the backbone of the hotel's success. It is great to know that you enjoyed your stay and would not hesitate to return back. Looking forward to welcoming you back in the near future....

Wirral
Reviewed 18 October 2016

We like the location of the hotel , and found it to be good value. The rooftop pool is nice and relaxing , and the staff are very friendly and helpful , and while we know the beer and soft drinks are very expensive at the hotel, we found the food packages , including beer to be very good value...

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Helpful?
2Thank Nicholas M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Nicholas M, Thank you for taking the time to write on your recent stay experience as our guest. Your compliments on our staff friendliness and helpfulness are appreciated - yes nothing is too much trouble for our staff as they are the backbone of the hotel's success. You have highlighted several of our salient features we offer which you...

Reviewed 17 October 2016 via mobile

Breakfast spread was really good. The staffs are friendly and always helpful. The rooms were really clean and spacious. Location of this hotel is really nice, close to the shopping centers and the metro station( 5 to 8 minutes by walk). I would definitely recommend this hotel.

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Helpful?
1Thank Shekhar D
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Shekhar D, Thank you for taking the time to write on your recent stay experience as our guest. Your compliments on our staff friendliness and helpfulness are appreciated, as they are the backbone of the hotel's success. You have highlighted several of our salient features we offer which you enjoyed. It is great to know that you would definitely...

Reviewed 17 October 2016

Good Location with excellent Service. Rooms are spacious and well maintained. The food is quite good and there are many options. The service at this hotel was exceptional. There was not a staff member who wasn't courteous and offered their assistance in any matter. We stayed here for few nights last week and I would not hesitate to stay here...

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Helpful?
Thank Jijo J
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Jijo J, Thank you for taking the time to write on your stay experience as our guest. Your compliments on our staff & their services as being 'exceptional' are appreciated, as they are the backbone of the hotel's success. It is great to know that you would not hesitate to stay in Grand Excelsior Hotel Deira again on your...

Reviewed 16 October 2016 via mobile

The hotel is located in a perfect location with an awesome service delivered by staff specially in breakfast and front desk with few names in my head, (Kinshuk) guest relation manager....the hotel is designed very well i have been coming to this hotel since it was Sheraton but now changed but the services still same.

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Helpful?
1Thank govand w
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear govand w, Thank you for taking the time to write on your stay experience as our guest. Your compliments on our staff are appreciated, as they are the backbone of the hotel's success. It is great to know that you have been patronizing our hotel while it was still as a Sheraton brand and now with the transition the...

Scotland
Reviewed 11 October 2016

I visited this hotel with my brother, and from the minute we arrived the staff could not have been more helpful. We had to wait a little while for our rooms, due to our early arrival, but we were able to lounge comfortably on the roof-top pool, until Reception telephoned the Pool Attendant to pass on the message that our...

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Helpful?
1Thank CruiseEnthusiast
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Cruise Enthusiast, Thank you taking the time to share your experience with us on the recent stay our guest at Grand Excelsior Hotel Deira. It is good to read that the hotel satisfied you and left you wanting nothing, making it a memorable stay. Overall you found our staff helpful and friendly, with clean rooms with sufficient amenities and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $97 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#182 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
32 questions
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Mashhad, Iran

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
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