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Shangri-La Hotel, Dubai

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#61 of 544 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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1,990 Reviews from our TripAdvisor Community

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Showing 1,685: English reviews
Saudi Arabia
Reviewed 10 June 2016 via mobile

The hotel is strategically located on Shick Zaid road with an easy access to iconic touristic sights, such as dubai mall, Burj Khlaifa,.... . But this is not the full story, the service and the staff are really amazing, from Fahad the manager charge who is never shy to extend his support and he dose it with a great smile,...

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5Thank 371haithamb
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear 371haithamb, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We strive to ensure that we deliver a memorable stay for all our guests, so your positive comments are indeed rewarding. I will be sure to let our colleagues, Fahd, Noman, Farid, Hassan, and Horizon Club team, Joy, Jyoti, Nico and Mike,...

Reviewed 9 June 2016 via mobile

Such a wonderful stay for 2 months in the presidential suite at the level 42, really wooow, the best view in town and worth thousands of dirhams per night. The suit is super luxury and extremely classy. The butler was very attentive and anticipated all my needs all the time. I had invited many friends over to see the amazing...

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7Thank Hadi K
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Hadi, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to sharing your experience. It is thoroughly appreciated that you found our overall products and services of our Horizon Club and Presidential suite, to your satisfaction. I am more than glad to share our compliments with our butler,...

Las Vegas, Nevada
Reviewed 9 June 2016 via mobile

Always a pleasure to stay at Shangri La. Flawless service at check in and check out. Wonderful feel and atmosphere at the hotel. Top notch service. Hotel well located and 20 minutes from airport. Thank you again Shangri La for a wonderful stay.

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3Thank AliReda79
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear AliReda79, Thank you for taking the time to share your feedback following your recent stay. We were glad to hear that you enjoyed a positive experience and we thank you for your helpful feedback. We look forward to your next visit at Shangri-La Hotel, Dubai. With kind regards, Craig Cook, Resident Manager

Sudan/UAE
Reviewed 9 June 2016 via mobile

Stayed here last weekend. Mentioned it was my bday and they upgraded me for 100dirhams extra a night. My friend checked in after me and got upgraded to a better room for free:) the room had a great sea view, size ok (my friends bigger). All the usual stuff in the room. Toiletries in my friends bathroom were loccitane mine...

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2Thank hitmark31
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Hitmark31, Thank you very much posting your review on TripAdvisor. We have noted your comments regarding the in-room amenity and pool offerings. Your feedback is very much appreciated and it will certainly assist us in our efforts to operation to ensure continual improvement. I will forward to the team your kind remarks, whom will be delighted to learn that...

Reviewed 7 June 2016

The hotel is in a strategic position and some of the rooms have vey nice view on Dubai downtown. The staff is very professional and the room spacious. Bathroom are quite large and the minibar has a very good selection

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2Thank Stefano L
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Stefano, We would like to thank you for your patronage of the Shangri-La Hotel, Dubai and for taking your precious time to write about your experience. Thank you very much for your compliments, which I have shared with the team. They joined me on thanking you for recognizing their efforts. It is our privilege to be of service to...

Riyadh, Saudi Arabia
Reviewed 5 June 2016 via mobile

Booked myself a studio apartment. The hotel staff were very attentive and nice. Check in was swift and easy. The room was nice but a change in a few things such as the chairs and the colour of the wardrobe doors would make the rooms look so much better. The bed was better than expected, super soft. I don't really...

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1Thank lulualr
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Lulualr, Thank you for your feedback. We are glad that you enjoyed your stay with us and thank you for your kind comments in regards to our check-in and in-room facilities. We look forward to welcoming you back on your next visit. With best regards, Craig Cook, Resident Manager

Edinburgh
Reviewed 5 June 2016 via mobile

We stayed for a 2 night stopover last month, only wish we'd had more time here. Room nice and spacious with a fantastic bed and views over the city and out to sea. We were only on the 27th floor so I coped with that! The food was wonderful but expensive...That said, dinner at the hoi an vietnamese restaurant was...

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4Thank ClaireTEdinburgh
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear ClaireTEdinburg, Thank you for your comments on TripAdvisor. We are delighted that you enjoyed an excellent stay with us and it was our pleasure to be at your service. Your positive comments about your dining experiences at Hoi An and during breakfast were very much appreciated. I will certainly pass your feedback on to the team. We are grateful...

Reviewed 5 June 2016

We arrived early off a cruise ship and they were able to put us in the room right away (around 10 am). Wonderful large room with sweeping views of Burj Khalifa and all other interesting buildings up and down Sheik Zayed Road. We had a very late flight the next day, and they were very generous in extending our checkout...

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4Thank Kathleen N
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Kathleen, We would like to thank you for choosing to stay at Shangri-La Hotel, Dubai and for taking the time to write about your experience. It is encouraging to know that you found our product and service excellent during your recent stay, especially our wide variety of food during breakfast. I will also be sharing your comments with our...

Ottawa, Canada
Reviewed 4 June 2016 via mobile

Stunning! This hotel has it all. Impeccable service, five star dining , long stay apartments, perfect location. Minutes from major attractions. Perfect for the business or leisure traveler. My only regret is I was only there for 2 nights!

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4Thank Kitty_B1_182
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Kitty_B1_182, Thank you for your positive feedback on TripAdvisor. Your comments are very much appreciated and I will certainly forward them to the team, who I am sure will be delighted to learn that their efforts have been noticed. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With warm regards,...

Dubai, United Arab Emirates
Reviewed 4 June 2016 via mobile

One of the best places to stay in dubai Good service, excellent views, good rooms Had a stay during an ongoing conference quite an happening place with plenty of different restaurants, specially a terrace cafe at the back of hotel which serves different types of tea and coffee

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4Thank Ahmednoor
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Ahmednoor, Thank you for taking the time to review our hotel on TripAdvisor. We were very pleased to hear your positive feedback about our hotel and colleagues, who shall be inspired by your kindhearted words. We will ensure your feedback is passed on to the team. Thank you for your patronage at Shangri-La Hotel, Dubai as we look forward...

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $250 - $847 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#44 Spa Hotel in Dubai
#58 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
43 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a city view if you want to see Burj Khalifa”
 of 5 bubbles abesal, 20 Feb 2017 | Read review
“Request Room with Ocean View”
 of 5 bubbles VancouverTripper, 1 Feb 2017 | Read review
“Horizon Level with views over the beach...”
 of 5 bubbles BondiBee, 29 Jan 2017 | Read review
“If budget allows opt for Horizon club rooms”
 of 5 bubbles Maz0603, 28 Jan 2017 | Read review
“if you are big company take corner apartment”
 of 5 bubbles Biljka59, 19 Jan 2017 | Read review
5 of 5