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Shangri-La Hotel, Dubai

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#66 of 545 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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1,948 Reviews from our TripAdvisor Community

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Showing 1,652: English reviews
Dublin
Reviewed 24 May 2016

We arrived after a long flight from Perth to be told we'd been upgraded to a suite. What a great start and the suite was sumptuous, comfortable and spacious. Everything from the choice and quality of the breakfasts, to the pools both outdoor and on the top floor, to the free shuttle bus to the Dubai Mall, made our stay...

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3Thank DESC3
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear DESC3, Thank you for your time for sharing your experience during your previous stay. It was a great pleasure to have you stay with us and we are glad to know that you enjoyed your time here at the hotel. We will forward your complimentary comments on to our team, whom will be delighted to learn that their efforts...

London
Reviewed 23 May 2016

Was really looking forward to my last stay so booked the Shangri La as have stayed in many around the world and all have been out of this world. Dubai Shangri La is tired and out dated and was a little disappointed by the room, although a great size it was not deamed as luxury as their other hotels around...

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1Thank Simontravels1980
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear SimonHopkins, Thank you for taking the time to share your experience on TripAdvisor. Your kind comments are indeed rewarding and I will forward them to our Front Desk and Concierge team, who will be delighted to learn that their efforts have been appreciated. We are grateful for your patronage and look forward to welcoming you back to Shangri- La...

Norwich, United Kingdom
Reviewed 23 May 2016 via mobile

We visited the Shangri-la for 6 nights after our stay at the Grand Hyatt was disrupted by their closed pool. Upon check in we were asked if we wanted to upgrade to the club level which included breakfast on their 41st floor or the buffet breakfast in the dunes cafe downstairs, afternoon tea everyday between 1:30-4pm and then cocktail hour...

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Helpful?
Thank Spink1986
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Spink1986, Thank you very much for staying at the Shangri-La Dubai and for posting your review on TripAdvisor. We are delighted to hear your positive feedback about our product and hotel facility. It will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you...

Hobart, Australia
Reviewed 22 May 2016 via mobile

Have just spent 3 nights at this hotel on the way home. I was expecting luxury but this hotel is quite outstanding- from the magnificent foyer to the relaxing pool on the 4th floor my room on the 38th floor did not disappoint. Very spacious it was more like a studio apartment! Half board was included which was quite surprising...

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1Thank Fiona J
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Fiona, Thank you very much for taking the time to review our hotel on TripAdvisor. We are pleased to read that you enjoyed your experience with us and enjoyed the food variety offered during your stay. Your kind comments are rewarding and I have forwarded your appreciation to the team. We look forward to welcoming you back at the...

Washington DC, District of Columbia
Reviewed 21 May 2016 via mobile

Visited Dubai and chose this hotel after discussing options with the Amex Concierge. Great hotel, centrally located, super clean, and everyone there was courteous and professional. We visited the bar upstairs one night which was a great time. I also thought the poolside bar was a great scene.

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1Thank DontePJohnson
Dubai, United Arab Emirates
Reviewed 21 May 2016

Located at4 km from both the Dubai Mall and the Dubai World Trade Centre. Ask for a room with Arabian Sea views. The outdoor bar (seasonal) is good plus a fitness centre, a spa and an outdoor pool. Breakfast variety is acceptable!

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1Thank Gilles V
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Gilles, I would like to thank you for taking the time to write about your experience. Your comments are appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back at the Shangri-La Hotel, Dubai in the future. With best regards, Craig Cook, Resident Manager

Manama, Bahrain
Reviewed 21 May 2016

I just recently stayed at the Shangri-La from 13 to 15 May 2016 and it was an excellent experience. The evening Buffet is a little pricy but the food was great and the service was excellent. The pool bar provides a nice place to relax in the evening with an excellent view of the Burj Khalif. The pool bar named...

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Helpful?
1Thank Curtis C
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Curtis, Thank you for taking the time to share your feedback following your recent stay. Your comments are appreciated and will certainly assist us in our efforts to continuously improve our offerings. Thank you again for your feedback and we look forward to your next visit at Shangri-La Hotel, Dubai. With kind regards, Craig Cook, Resident Manager

Kuwait City, Kuwait
Reviewed 19 May 2016

Special Hotel He actually Special hotel where you stay before fourteen years old and still Special hotel The hotel features an excellent location overlooking an excellent and wonderful service and staff are well trained Every time I visit Dubai should be held in this wonderful hotel

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3Thank HUSSAIN A
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Hussain, Thank you very much for posting your review on TripAdvisor. It was a great pleasure to have you staying with us and we are glad to know that you enjoyed your time here at the hotel. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With kind regards, Craig Cook,...

Irvine, United Kingdom
Reviewed 19 May 2016

This hotel is amazing. We had a Club Room with a fantastic view. The room was well appointed and well equipped, and absolutely huge. The Club Lounge was great for breakfast, snacks, high tea, appetisers and drinks and you could get a coffee there at any time. Just after our arrival we popped in there for a coffee and I...

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Helpful?
4Thank Carolyn111_12
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Carolyn111_12, I would like to thank you for taking the time to write about your experience. We are really happy to hear that you enjoyed your recent visit to the hotel! We were particularly pleased to read your thoughts on the overall service provided to you in our Horizon Club lounge. We look forward to welcoming you back to...

Reviewed 19 May 2016

I stayed there last week. it was my first visit to Dubai and a friend recommended me to Shangri la. I was really impressed by service they provided. the breakfast is really good the chef went out of his way to prepare something that was not in the buffet. I highly recommend the location is really good.

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2Thank kumail h
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Kumail, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to hear your positive feedback about our hotel facilities and our overall services. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming...

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Executive Studio with Burj Khalifa View (59)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $226 - $1,004 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#47 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#63 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
41 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are big company take corner apartment”
 of 5 bubbles Biljka59, 19 Jan 2017 | Read review
“Go to the rooftop for the view!”
 of 5 bubbles Chuck40Traveler, 15 Jan 2017 | Read review
“We enjoyed our room on the 35th floor facing the the Burj Khalifa.”
 of 5 bubbles christinep665, 10 Jan 2017 | Read review
“Burj Khalifa View, non-smoking (if preferred)”
 of 5 bubbles Cassandra095, 9 Jan 2017 | Read review
“ask for high room”
 of 5 bubbles ScottW153, 31 Dec 2016 | Read review
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