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Shangri-La Hotel, Dubai

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#60 of 544 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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2,069 Reviews from our TripAdvisor Community

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Showing 1,754: English reviews
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Reviewed yesterday NEWvia mobile

Although the hotel is a bit dated now the hospitality and service by the staff makes the stay comfortable. The staff are very helpful right from the doorman to restaurant hostess. Yaseer at the front door was extremely helpful when I came back from Dubai Mall. These small things make a difference. Keep up the good service.

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Helpful?
Thank niki g
Reviewed yesterday NEWvia mobile

First thing I would like to thanks everyone in magnificent Hotel in Dubai, given us parity picture about wonderful life in Dubai . Specially customer services in Shangrila Dubai,one of a great team his name is Hassan AlShehhi he was experience person to guide us to know about everything in the Hotel and tested magnificent food in Hotel restaurant. I...

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Thank ABDULLAH A
Reviewed yesterday NEWvia mobile

i love this hotel cause it is in the center of dubai and i like how staff deal with us in every thing we need in the hotel .. it is realy a nice place to stay for families .. we enjoy the food they served and i realy i want to thank mr. Hassan al shehhi and mr.Fahad for...

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Helpful?
1Thank Nawal A
Copenhagen, Denmark
Reviewed 2 days ago NEWvia mobile

We stayed here for 1 night to start our honeymoon and we had an amazing stay! They went above and beyond for us! Put rose petals on our bed saying "I ❤ U" and delivering cake on our room for no charge. They also upgraded us to a suite! I highly recommend to be a horizon club member. It's free...

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1Thank PowerBlade
Cavan, Ireland
Reviewed 3 days ago NEWvia mobile

Cannot fault this hotel. Staff are all extremely friendly and accommodating. Breakfast has the highest of standard I have ever seen, lots of variety suited to everyone. Rooms are modern and have everything you need. Pool area and spa are clean and excellent. Free shuttle bus to Dubai mall! Would highly recommend this to anyone.

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1Thank lornamoffett
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Lornamoffett, Thank you for staying with us and for taking the time to share with us your feedback. We aim to delight and provide all our guests with highest standards in service and hospitality. Your comments are great encouragement for us to continue our commitment to service excellence. We truly appreciate your support and look forward to welcoming you...

Oxford, United Kingdom
Reviewed 4 days ago NEWvia mobile

The hotel is nice, as you would expect, and all of the staff were very welcoming and friendly. Some of the fixtures and fittings were not up to standard though. For example, the light bulb above the ceiling of the shower was fixed to the outside so you could see the bulb when having a shower. I had to phone...

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1Thank LeneAnn
Dublin, Ireland
Reviewed 4 days ago NEW

We had a fantastic stay in this hotel - great food, lovely rooms, beautiful pool and gym. However best of all was the amazing team of staff in the hotel; the restaurant team - Ivana, Predrag, David, Frank, That and Joy and the Chief concierge Renal made our stay one we will never forget!

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1Thank gilliansmithdental
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Gilliansmithdental, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read you had a wonderful stay experience and our staff took care of you. Your feedback will definitely inspire our colleagues, especially Ivana, PRedrag, David, Frank, Joy and Renel, to work harder knowing their efforts are...

Reviewed 4 days ago NEW

What a lovely experience we had, still talking about it to friends and families. I say that every single moment in this place was so memorable. I sincerely thank the management and the staff for the fantastic efforts and amazing stay. truly appreciated.

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1Thank Shams T
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Shams T, We are delighted to read you had a wonderful stay experience and our staff took care of you. Your feedback will definitely inspire our colleagues to work harder knowing their efforts are recognized. Our heartfelt gratitude for your compliments and we look forward to your next visit at Shangri-La Hotel, Dubai. With kinds regards, Gerhard Hecker, General...

Reviewed 5 days ago NEWvia mobile

My trip was absolutely perfect and most enjoyable. The hotel is amazing. Staff are exceptional specially the manager Chandra, Hassan, Omar from security. Great job to all. I thank the management for having such great value people. Hope to return soon.

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1Thank Yani F
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Yani F, Thank you for your comments on TripAdvisor. We are delighted that you enjoyed an excellent stay with us and it was our pleasure to be at your service. Your positive comments about our colleagues, Chandra, Hassan and Omar, were very much appreciated. I will certainly pass your feedback on to the team. We are grateful for your...

Doha, Qatar
Reviewed 6 days ago NEWvia mobile

It was my first time in Shangri-la Dubai and my stay was absolutely excellent . Front desk guys are doing great job ! Impressive hospitality . Alina , gave me an amazing room for a reasonable price. Super professional lady with great personality . Big thanks to her for this service ! Definitely coming back shortly .

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1Thank messi77777
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Messi77777, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read you had a wonderful stay experience with us. Your feedback will definitely inspire our colleague, Alina, to work harder knowing her efforts are recognized. It has been a pleasure to have you stay with us...

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $255 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Priceline, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#44 Spa Hotel in Dubai
#56 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
45 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the club on the roof”
 of 5 bubbles KarlBahrain, 21 Mar 2017 | Read review
“If you are in hotel, please visit health club and do a yoga session with master's”
 of 5 bubbles 979rahulk, 15 Mar 2017 | Read review
“Ask for Burj Khalifa room.”
  • View of Dubai from 40th Floor Breakfast Table
  • View of Burj Khalifa from Room
 of 5 bubbles EmilyJ10, 13 Mar 2017 | Read review
“Best Packages, best SPA, Excellent value”
 of 5 bubbles UAEPrince, 11 Mar 2017 | Read review
“Become a circle member and enjoy Club benifits”
 of 5 bubbles CityVoyager2002, 11 Mar 2017 | Read review
5 of 5