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Four Points by Sheraton Bur Dubai

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Traveller (320)
Room & Suite (296)
Dining (143)
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Overview
  • Excellent35%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“bank street”(22 reviews)
“antique bazaar”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
10 Jun.11 Jun.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,020)
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All reviewsbank streetantique bazaartwo metro stationskhalid binindian restaurantal fahidimeena bazaargreen linespg membersuper markethotel is locatedenglish pubtravel deskbusy roadthe hotel staffbreakfast spreadcomfortable stay
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1 - 5 of 870 reviews
Reviewed 2 weeks ago via mobile

We went to Dubai in the week of New Year's Eve, so as one can imagine, most hotels were fully booked and very expensive. We found this hotel and thought that the area was quite central. However the area was not very nice, in the...More

1  Thank rajx1702
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 1 week ago

Hi rajx1702, We appreciate your wonderful remarks about our location, staff and Ricetta - Italian restaurant . We would also like to thank you for taking the time to give us your feedback on what seems to have been a less than satisfactory stay with...More

Reviewed 3 weeks ago

I went on vacation to Dubai and I had never been in a foreign country. They made me feel right at home the whole time I was there. The service is outstanding. They were quick to accommodate me at any time. Very polite and always...More

Thank Shannon305
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 2 weeks ago

Hi Shannon305, We are very happy to know that you highly recommend us. It feels good knowing that you felt at home during your stay. Commitment to service and guest satisfaction is a main focus and we are delighted to know that you find our...More

Reviewed 4 weeks ago

Or checkin If you are satisfied with getting a room that wasn´t book, and wait another hour to get What you booked. Don´t expect that your room will be cleaned before 4 pm, and nobody will answer your calls to housekeeping. Don’t enter the room...More

1  Thank bjornjohnson
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 4 weeks ago

Hi bjornjohnson, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. On receiving the feedback we have done...More

Reviewed 16 April 2018 via mobile

Stayed a night to celebrate my friends birthday. The experience was great, we got no complain to our noises. The room was big enough for four people to dance like nobodys watching.. had a wonderful stay.More

Thank Andre C
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 4 weeks ago

Hi Andre C, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Bur Dubai. It is always encouraging to hear positive feedback, particularly when it...More

Reviewed 15 April 2018 via mobile

Four Points BurDubai is well located in the heart of Dubai. Very warm hospitality from front office. Smiling faces all around you . Rooms , Amenities and Service are good enough. The restaurant where they serve breakfast is vey small according to their guest capacity...More

Thank Aiman P
Response from Sanjeev_Gohlan, General Manager at Four Points by Sheraton Bur DubaiResponded 17 April 2018

Hi Aiman P, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Bur Dubai with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 59 - USD 199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 Family Hotel in Dubai
#99 Romantic Hotel in Dubai
#108 Business Hotel in Dubai
#178 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 59 - USD 199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 Family Hotel in Dubai
#99 Romantic Hotel in Dubai
#108 Business Hotel in Dubai
#178 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (320)
Room & Suite (296)
Dining (143)
Pool & Beach (33)
Amenities (28)
Questions & Answers
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Scarlett P
25 March 2018|
Answer
Response from Sherlock_Holmes_007 | Reviewed this property |
Hi, The shuttle leaves the hotel at 9am every day.....there are no other shuttle services throughout the rest of the day. They drop you off at the public beach which is about a 25 minute ride away, but there are sunbeds... More
0
Votes
mathewlovelyn
Hi, I wanted to celebrate my birthday weekend in Dubai and hence selected Four Points as I had had a brilliant experience staying at Four Points by Sheraton in Pune for about 3 weeks last year. This turned out to be infuriating and a disaster. The room didn't have basic amenities like a microwave and the iron box and electric kettle were broken. My partner had to stand beside the kettle and hold it in a peculiar position to get the water heated up for a cup of tea or coffee. The iron box was squirting out hot water when used. It was dangerous. The toilet paper was of the lowest quality and the slippers in the room were unbranded. The toiletries weren't replenished on a daily basis and I had to keep calling the front desk to have it done. The bed linen wasn't changed daily even though it was dirty and the sheets had stains on it. I wanted two slices of pizza heated up and the front desk made such a big deal out of it and refused to do it. It was just ridiculous given the fact that there is an indoor kitchen. I requested the kitchen staff to clean a pomegranate for me, and they just cut it and brought it back. I had to clean it myself (when they had promised to cut and clean it hygienically). My birthday card left in the room by the hotel pissed me off ... my name was spelled incorrectly and my gender was changed (Mr. Lovely instead of Ms. Lovelyn). No value added service was given to make up for this goof up and complimentary for my birthday. The towels in the room were too small and even though there was a bath tub in the room, no bubble bath liquid was provided by the hotel. I had to go to a departmental store at night and get it by myself. Nobody wiped my car at the hotel before bringing it upstairs - valet parking. When I arrived, no welcome drink was proactively offered, I had to ask for it.Each time I called the reception, they used to address me as Mr. Mathew instead of Ms. Mathew which was very annoying. The choice of food wasn't great for breakfast and there was no variety in addition to it being insipid. Same stuff everyday and the table service wasn't great at all. The waiters were racist and didn't treat Indians well. The room rent was deducted from my card a day before i checked in and a detailed bill wasn't sent to me. Nobody even bothered to call me from the hotel to explain the taxes and breakdown to me before deducting the money. Each time I asked for water, they gave me fewer bottles than requested for. Overall, a very disappointing experience and I will never choose Four Points again in my entire life. I hate your hotel!!!
22 March 2018|
AnswerShow all 4 answers
Response from Ianfung | Reviewed this property |
Totally correct! Microwave are normally available in apartments with kitchen NOT normal hotel rooms. The Four Point is a good 4* hotel and looks like you need a five * hotel....
1
Vote
lalani_13
Hello: We are planning to visit Dubai in November this year and as per view, we are thinking of staying at this hotel but we have few inquiries before booking this hotel. What is the difference between Classic Room and Preferred Room(view)? Are both types room on higher floors> How many floors this hotel has? Someone suggested to get the room on higher floor preferable above 4th floor? Someone wrote that breakfast room is small and gets busy? What are breakfast hours? What do you get for breakfast? (lots of varieties) like egg and waffals station, yogurt, fresh fruits, fresh fruit juice, toast, butter, jam, tea/coffee, muffins and pastries and some indian dishes also like what? Which shopping mall free shuttles takes you and are there specific times for the bus to drop us and what is the specific time for shuttle to pick us? Are the elevator fast? The room has tea/coffee maker with tea bags and coffee bags, free toiletries, how many bottle water they give you per room per day? Is there a fridge also or just mini fridge? How far is Meena Bazaar and Abra from this hotel? How long it takes to walk to those places? There is also FREE WIFI in the room? Which large mall is near the hotel? Thanking you very much for all the details in advance. we also understand that SANJEEV is the cluster G.M. and Mr. Santanu kumar is the supervisor as per reviews and we understand that this hotel is very clean, and rooms are big and staffs are very friendly and greets you all the time. with best regards from: LALANIS
25 January 2018|
AnswerShow all 6 answers
Response from Sanjeev_Gohlan | Property representative |
Hi Lalanis, Thanks for reaching out. To answer your questions: - What is the difference between Classic Room and Preferred Room(view)? This depends on which room are you going to be staying. However, prior to arrival you... More
0
Votes
Room Tips
"room on a higher floor will be quieter"
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"Get Room in higher floors 2nd or above"
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"floors 2nd to 6th are perfect !"
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"Higher rooms"
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