Pullman Dubai Downtown
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Pullman Dubai Downtown

Marasi Drive Downtown, Dubai 413311 United Arab Emirates
Rooftop Piscine extérieur. Calme et reposant à la fois
Traveller (2342)
Room & Suite (240)
Dining (194)

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AU$199
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#149 of 815 hotels in Dubai
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
River View
Modern
Languages Spoken
Arabic
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Free shuttle or taxi services
Business Centre with Internet Access
Secured parking
Public wifi
Hot bath
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Rooftop bar
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Shared lounge / TV area
Doorperson
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Family rooms

Location

Marasi Drive Downtown, Dubai 413311 United Arab Emirates
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Dubai Airport
12.1 km
See all flights
Sharjah Airport
29.3 km
See all flights
Business Bay
16 minDubai Metro
4,564Reviews5Q+A100Room tips

Reviews
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Detailed Reviews
Sumayya Sport wrote a review Jan 2020
Durban, South Africa19 contributions31 helpful votes
5.0 of 5 bubbles
Checked in on 22 December and was offered early checkin at an additional fee. Upgraded room at a fee was really comfortable and clean

Just had to keep adjusting the air on as it sets on auto.

Liked the TV options with smart TV option to view YouTube etc.

Breakfast and services were top of the range .

Definitely a recommendation
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steigenberger_Dubai, Manager at Pullman Dubai Downtown
Responded 3 Jan 2020
Dear Sumayyasport, Thank you for taking the time to share your experience and for choosing to stay at the Steigenberger Hotel Business Bay - Dubai! We are pleased to read your positive detailed review and we are glad to know that you had a great experience. We will certainly share your feedback with the team and they will be delighted to see your valuable positive comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Torsten Obermann General Manager
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Welcome2Emirates wrote a review May 2021
Dubai, United Arab Emirates143 contributions11 helpful votes
+1
5.0 of 5 bubbles
On arriving at the Hotel our first impression was how clean and tidy it was on entering the property. We were struck by the large open bright airy space and we were greeted by Mr. Shijo the Duty Manager at check-in who proceeded to handle our reservation in a calm polite manner all with a smile on his face.

Why We Love This Hotel?

We were suitable impressed by the quality and attention to detail the bathroom was also just the same and above all well maintained. The food was also excellent and fresh. All the staff were outstanding throughout our whole stay with such politeness throughout. If you’re looking for a convenient hotel which is centralized and provides excellent hospitality with fantastic staff members, then Pullman Downtown is the place to be.

Room

We had a wonderful Executive Room King Burj View on the 19th floor. As you can see on the pictures, the view is mesmerizing – during the day and night. After a long day, you can sit next to the window and watch the iconic tower for hours.

The hotel has 350 rooms, among other 1 Presidential Suite, 2 Executive suites, 12 Premier Suites and 14 Deluxe Suites. The remaining rooms vary from Superior King up to Executive Twin. You have 2 options in terms of room view, Canal View or Burj Khalifa View. No matter which side you choose, both are Instagenic. Which one is your favorite?

Moreover, each room has a 42’ LED smart TV. You can easily connect your phone to it and watch your favorite show. Also, every room has a small vault, coffee machine and small refrigerator. The rooms are super clean and provides you enough space to hang out. It would have been nice if the rooms had more plug connections. Hopefully during the renovation, they can take this into consideration.

Location

Pullman Downtown is a 5-star hotel located in the Business Bay area, next to the Dubai Canal. The location is perfect and centralized. Within 10 min walk you are in the heart of Downtown, where you can visit Burj Khalifa and Dubai Mall, while you’re enjoying the Dubai Fountain show.

The nearest airport is Dubai International Airport, 17km or 15 minutes from the hotel. Very convenient for the international guests and business partners. Pullman Downtown is just 15 min away from Lamer beach, 20 min from Palm Jumeirah, 25 min from Miracle Garden and Global Village. If you are looking for convenience then this is the right place.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Absolutely the best staff members we have experienced in Downtown Dubai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ELie jawich, Marketing at Pullman Dubai Downtown
Responded 21 May 2021
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback and it is also very detailed, we really appreciated that you took your time to share it with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Haddad
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Helder Cosme wrote a review May 2022
Sevilha, Espanha2 contributions
5.0 of 5 bubbles
The hotel has a great location and excellent facilities. All staff was just amazing, extremely professional and helpful, specially Shoaib on housekeeping who looked after our room for the entire week and really made us feel at home.
The breakfast is made of everything possible and again the staff made us feel extremely comfortable even during busy periods.
The buffet dinner was also a great experience with plenty of options and choices.
Parking facilities are also perfect and again the staff there was just brilliant.
Basically a great hotel with amazing staff!!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ELie jawich, Marketing at Pullman Dubai Downtown
Responded 18 May 2022
Dear Cosme, Great to see your wonderful review on TripAdvisor. We appreciate you mentioning the team members that had made your stay memorable. Your kind words are motivating and encouraging to all all us. We are pleased to know that your breakfast experience was satisfactory and you found the hotel parking facilities comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Dubai Downtown team
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Kashif I wrote a review Jan 2020
Katy, Texas2 contributions3 helpful votes
1.0 of 5 bubbles
Ok .. So I don’t know where to start from since this was my worst experience of staying at any hotel around the world, doesn’t matter cheap or expensive at least the hotels made sure their services were kept up to par somehow or the other. We booked two rooms at this hotel in Dubai for a business trip. Upon checkin and getting one room upgraded to a suite, we took our keys and came straight to the rooms. In a regular room, the sliding glass bathroom door almost fell on one of my colleagues and he had to call maintenance to come and fix it. In the suite, there was a weird foul smell and so was in the shower cabin which was there through out our stay. The first night we used hotels cups for coffee and left them there for the housekeeping to take during their regular service in the morning. To my amaze, when we returned to our room the next day, the dirty cups were still there, called the room service. They sent a lady to do her job. AMAZINGLY, she cake, picked up the cups and took them to our bathroom, washed them with a hand soap and put them back in our closet .. absolutely amazing isn’t it?
I complained at the front desk but seems like they didn’t do anything since no one contacted me to address the issue. Last night , we had our dinner at one of their restaurants and were charged for outside guest price. I had to argue with the front desk and explain how we were 4 in two rooms. After having enough at this place and an event every other night, we decided to cut our trip short and move to another hotel. There were things that I had not even mentioned on here because it would just make this long. We cancelled our rest of the booking at this awful hotel and checking out. Hope you all make a wise choice when deciding on where you want to stay !
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steigenberger_Dubai, Manager at Pullman Dubai Downtown
Responded 24 Jan 2020
Dear KashifI67, Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Torsten Obermann General Manager
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hennakaur91 wrote a review Jan 2020
Kelowna, Canada1 contribution2 helpful votes
2.0 of 5 bubbles
Not a good experience at all..It was our honeymoon trip. We specifically mention we need a non - smoking room and yet they put us in a smoking room. They moved us into another room where the bed was broken and make a squeaky noise. And then next day we were moved to another room .. they decorated our room just a little.. with no complimentary snacks after i told them we were on our honeymoon.. There were no special perks for honeymoon couple.
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Review collected in partnership with this hotel
Date of stay: January 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steigenberger_Dubai, Manager at Pullman Dubai Downtown
Responded 21 Jan 2020
Dear hennakaur91, Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Torsten Obermann General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stella R wrote a review Oct 2021
2 contributions
4.0 of 5 bubbles
We booked the Pullman (ex Steigenberger) because we heard great things about it.
Once we arrived, we found the hotel midst renovation. They were just changing the interior and pool. Unfortunately our first room was not so nice. It was still an old Steigenberger room.
We checked with the Concierge Rol and he immediately organized a new room for us. Due to Pool construction, we could hear a lot of noise in the room from morning to night. But this was nothing that Rol couldn’t handle. Within minutes he switched us to a new room.
This room was in great condition and made our stay at the Pullman the best it could be.
Rol made sure that we had the best possible stay, even if the hotel was in the middle of renovation.
The staff and management at the Pullman is truly great. Such nice and heartwarming people.
Rol also showed us some renovated rooms and I think it will look great once everything is finished.

If you are looking for a good hotel with a nice view on the Burj Khalifa, I recommend staying at the Pullman. Bonus: it’s not that expensive.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ELie jawich, Marketing at Pullman Dubai Downtown
Responded 22 Oct 2021
Dear Valued Guest, Thank you for sharing a wonderful review about your stay with us. We are extremely happy to hear that you enjoyed every experience in our hotel and we will share your feedback with all team members. Thank you once again. We look forward to having you here again. Best regards Pullman Downtown Team
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Oni A wrote a review Oct 2021
38 contributions48 helpful votes
3.0 of 5 bubbles
For us, it's not a 5* but rather 3*. If you're a family, the rooms are not equipped to accommodate 4 people! Maximum 3 (king size bed + foldable sofa). Iron, scale and hair dryer did'nt work. The shower is very poorly thought out (the water tap is on one side and the shower head on the other ...). Sometimes we were entitled to free bottles of water and sometimes there were none. One day, the room had not yet been made at 4pm ... The air conditioning is automatically programed on 22° (too cold). You always have to reprogramed it otherwise it’s a real fridge. If you take half board, there is not much choice in the dishes offered in the evening. In the morning, however, you have a lot of choices, both salty and sweet. The pool area is a bit limited. If you want to get a massage at the spa the prices are a bit high. You also pay for Squash. The thing we most appreciated is the staff. Available, pleasant and helpful. If you want to make desert safaris or other experiences, there is a counter right next to the reception for reservations. A few steps from the hotel, you have scooters available. A brand is at 40 DAE for 24 hours and the other is at 1 DAE per minute. Taxis can be called from the hotel entrance but be careful, take the "local" taxis (the beiges one) which are much cheaper than the private ones. Dubai Mall is about a 15-20 minute walk away. If you want to go to "the palm", "Atlantis" or other in the area, there is a free shuttle bus that leaves at 11 am from the hotel and that will take you to the beach club Riva which is quite close. From there, either you spend your day at the beach club or you go by taxi to other places but, take note that the shuttle returns to the hotel at 5 pm (you choose whether you take it or you return by your own ways) ...
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ELie jawich, Guest Services / Front Office at Pullman Dubai Downtown
Responded 13 Nov 2022
Dear valued guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pullman Dubai Downtown team
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Hans C wrote a review Jan 2020
Lübeck, Germany4 contributions6 helpful votes
4.0 of 5 bubbles
Have been in the hotel frequently the past 4 years, it used to be one of the best hotels I ever stayed at. At my last stay I recognized plenty of small changes, mainly in care and maintenance of the the facility as well as in complementary services at the bar as well as limited selection on the breakfast buffet. Still a very good hotel, but somehow it is moving down the drain slowly.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steigenberger_Dubai, Manager at Pullman Dubai Downtown
Responded 1 Feb 2020
Dear Hans C, Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Torsten Obermann General Manager
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Nawaf Al Harthi (AbuAlQannas) wrote a review Oct 2022
Muscat, Oman141 contributions57 helpful votes
4.0 of 5 bubbles
This hotel lives up to the standards and actually exceeds in some areas. Starting from the phone call received after booking the room online, was exceptional. The caller asked me if I wanted to upgrade and explained the options, he also asked me for my preferences and time of check in. Also have to give a big shout out to the valet parking guys “Sami” in particular who looked after our cars and did a great job with it as well. The reception was welcoming and friendly as well. The rooms are very tidy, clean and modern and spacious as well. The hotel maintains very high standards in terms of quality and service.

The only reason it didn’t get the 5th star is because the burj Khalifa view which you would have to pay much more than the lake view is not a complete view of burj Khalifa. There are building surrounding burj Khalifa which I didn’t find very impressive, however the lake view on the other hand was better by far.

I will definitely make this hotel a stop every time I’m in Dubai.
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: Check the views physically from the room before making a decision to upgrade.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ELie jawich, Marketing at Pullman Dubai Downtown
Responded 8 Oct 2022
Dear Nawaf, Thank you so much for your wondaful feedback following your recent stay with us. We are delighted to know that your experience from the point of reservation to the end of your stay was pleasant and as you mentioned Convenient and reasonable. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. At the same time, our constructive feedback on the room view is seriously considered and valued. We all look forward to your return soon. With kind regards, Pullman Dubai Downtown team
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sarahmdaniels wrote a review Feb 2020
1 contribution2 helpful votes
3.0 of 5 bubbles
The breakfast is average- there could be more of a variety.
The rooms are very small- considering I booked a deluxe king size room it was extremely small.
The rooms are also old- needs to be renovated.
The rooms were cold ( no. heating had to use several blankets).
Less than 10 mins drive to Dubai mall.
Hotel service is ok
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steigenberger_Dubai, Manager at Pullman Dubai Downtown
Responded 1 Mar 2020
Dear sarahmdaniels, Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Torsten Obermann General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vincenzo Y wrote a tip 18 May
1 contribution
5.0 of 5 bubbles
"This hotel is very giod that i dont know what to reccomend because it has everything like a big swimming pool and also a lolaita restaurant"
Read full review
Jonny M wrote a tip 9 May
Dubai, United Arab Emirates69 contributions22 helpful votes
3.0 of 5 bubbles
"Waste of money "
Read full review
Vas N wrote a tip Apr 2024
2 contributions
1.0 of 5 bubbles
"Hope you don't get the rubbish front experience I did . "
Read full review
Lilia R wrote a tip Apr 2024
Beijing, China4 contributions
5.0 of 5 bubbles
"Make sure you can get into the club lounge! It is worth every penny "
Read full review
Haja wrote a tip Mar 2024
Singapore, Singapore62 contributions52 helpful votes
4.0 of 5 bubbles
"Room 1811 had a great view."
Read full review
Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
AU$178 - AU$233 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Garhoud / Dubai Festival City
NUMBER OF ROOMS
340
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PULLMAN DUBAI DOWNTOWN (AU$178): 2024 Prices & Reviews (United Arab Emirates) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Pullman Dubai Downtown
Which popular attractions are close to Pullman Dubai Downtown?
Nearby attractions include Lux Crawl (0.3 km), Real Smart Limousine (0.5 km), and Xo Night Club (0.4 km).
What are some of the property amenities at Pullman Dubai Downtown?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
What food & drink options are available at Pullman Dubai Downtown?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Pullman Dubai Downtown?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Pullman Dubai Downtown?
Conveniently located restaurants include Asia Asia Business Bay, Jovee - Japanese & European Restaurant, and TABŪ Dubai.
Are there opportunities to exercise at Pullman Dubai Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pullman Dubai Downtown have airport transportation?
Yes, Pullman Dubai Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Dubai Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Dubai Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pullman Dubai Downtown?
Many travellers enjoy visiting Jumeirah Archaeological Site (3.3 km).
Does Pullman Dubai Downtown have any great views?
Yes, guests often enjoy the river view available here.
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