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Sheraton Dubai Mall of the Emirates Hotel

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#73 of 544 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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1,971 Reviews from our TripAdvisor Community

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Showing 1,567: English reviews
Reviewed 2 days ago NEWvia mobile

Stayed at the Sheraton Mall of the emirates for 5 nights with my elderly parents. The stay was enjoyable and we received a great treatment. We would go back there any day. The menu at the Turkish Resturant in the hotel needed a bit of getting used to, but overall all was well. The breakfast is really nothing to write...

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Helpful?
Thank Mabowa M
Reviewed 2 days ago NEW

Currently at the hotel. Great customer service, staff is friendly. The amenities are excellent. Breakfast is delicious. Modern with fitness room, sauna, spa. The room is very modern and very fast internet. Great location. Close to the metro & other key locations. It's adjacent to the mall and there you can find great restaurants and plenty of shopping. Would definitely...

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Thank Sara V
Zurich, Switzerland
Reviewed 2 days ago NEWvia mobile

Stayed there for 2 nights and experienced excellent hospitality and gurst relation! Hotel is located within the shopping center 'Hall of Emirates' and therefore good access to restaurants snd shops! The rooms are nice but showers as in all hotel always lesk and are messy! Great staff and Katarina from Reception did excellent job

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Thank Anthony H
Kuwait
Reviewed 3 days ago NEW

I stay here regularly on my business trips to Dubai and it is always excellent. Staff are friendly, helpful and efficient. Check in is quick & easy and the rooms are always clean and welcoming. Breakfast buffet is good but can be busy, if you go there after 8am there are usually several tables waiting to be cleared (staff always...

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Thank kieronbd
Reviewed 4 days ago NEWvia mobile

I recently visited Dubai to go shopping for my Brothers wedding and stayed at This hotel. Pros: 1. The hotel is modern with an extremely comfortable bed. 2. The rooms are spacious and have excellent amenities. 3. The hotel has direct access in to the mall which is convenient. 4. The breakfast is delicious. Cons: 1. My shopping was in...

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Helpful?
Thank Fathima T
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Fathima T, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed your overall stay with us and particularly liked our facilities, connection to Mall of the Emirates and metro, as well as our breakfast. Once again, thank you for the the time you to share your feedback with us and...

Reviewed 4 days ago NEWvia mobile

I am a frequent visitor to dubai and knowing the choices the city offers for stay I find this standing out. Great location Super caring staff Choice of restaurants Noise free comforting nights to relax. You rise into a glorious sunrise of dubai skyline fresh. One of the few properties left on Sheikh Zayed which has a wonderful balance of...

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Helpful?
Thank realycrazysaint
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear realycrazysaint, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed your stay with us, from the facilities, location, and service provided by our associates. Rest assured that I have shared your kind comments with the team, and in particular with Faisal. Once again, thank you for the time...

Bahrain
Reviewed 1 week ago

This hotel is a great place to spend downtime on a business trip and prepare for any visits to clients on this side of Dubai. Internet is pretty good and the mall provides excellent choices for non hotel food.

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Helpful?
Thank RMC1954
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear RMC1954, Thank you for taking the time to review our hotel. I am delighted to read that you enjoyed once more your stay with us and particularly liked our convenient connection to Mall of the Emirates featuring over 630 international brands and entertainment activities for all ages including indoor ski slopes and cinemas. Once again, thank you for choosing...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

stayed in the suite room, big room but old, location is conveniently located at Dubai Mall. I would prefer Kempinski Dubai Mall compare to this hotel. Pool is small and lots of kids running around. Some of the reception staff have no manners and bias towards the guests till they find out your profile. Nothing to shout about regards to...

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Helpful?
Thank Adi A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Adi A, Thank you for taking the time to review the hotel and share your feedback with us. I would like to discuss your comments with you directly, could you kindly email me on 03889.GMoffice@sheraton.com with your details so I can contact you. Once again, thank you for sharing your feedback with us. Warm regards, Paul Dunphy General Manager

New Delhi, India
Reviewed 1 week ago

excellent hotel....easy access to mall, good housekeeping. welcoming staff. from checkin to check out everything is smooth... one of the good breakfast i have had across other hotels.....beds are comfortable.....nyc and clean bathrooms....and most importantly SMILING FACES......

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1Thank Vchopra79
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Vchopra79, Thank you for taking the time to share your feedback from your recent stay with us. I am happy to read that our associates were able to make your stay as comfortable as possible and that from check-in to check-out everything was smooth. Also, I'm delighted to hear that you enjoyed our facilities and that you liked our...

London, United Kingdom
Reviewed 1 week ago

Stayed several times here. High 5* standards attached just next to the mall of the Emirates. Nice outdoor areas and restaurants and beautiful modern room. Although it have access to the mall but you may need a long walk to reach some areas in the mall. I would say Kempinski is more located perfectly within the mall. If you are...

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1Thank Gigi S
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Jeje S, Thank you for taking the time to review us. We are indeed conveniently connected to Mall of the Emirates featuring over 630 international brands and entertainment facilities for all ages including indoor ski slopes and cinemas, all at your doorstep. Furthermore, I am delighted to read that you once more enjoyed your stay with us and hope...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Mediterranean
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $256 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Agoda, Travelocity and Jetsetter so you can book your Sheraton Dubai Mall of the Emirates Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Spa Hotel in Dubai
#52 Family Hotel in Dubai
#70 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
44 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“City view rooms (front of the hotel)”
 of 5 bubbles kieronbd, 18 Feb 2017 | Read review
“Club Floor is excellent”
 of 5 bubbles RMC1954, 13 Feb 2017 | Read review
“choose higher floor rooms for a good city view..”
 of 5 bubbles Vchopra79, 11 Feb 2017 | Read review
“1517 was a very good room!”
 of 5 bubbles IaInIdIrIeIaIsI, 6 Feb 2017 | Read review
“Not sure. But I had standard room it was very nice”
 of 5 bubbles ayreenp2016, 1 Feb 2017 | Read review
5 of 5