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Sheraton Dubai Mall of the Emirates Hotel

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#81 of 545 Hotels in Dubai
Certificate of Excellence
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Sheraton Dubai Mall of the Emirates Hotel
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2,001 Reviews from our TripAdvisor Community

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Showing 1,594: English reviews
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Amman
Reviewed 3 days ago NEW

This hotel should be your first choice one while planing a visit to the Dubai due to it's location , great service, very experience staff which will keep you happy all the time, chose the club rooms and enjoy the executive lounge special treatment, do not forget to use the SPA and the roof swimming pool, it is great. many...

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1Thank nazar091
Reviewed 3 days ago NEW

I came to Dubai first time with my family for a holiday. I stayed for 6 nights in Sheraton Mall Of Emirates and they made my stay a memorable one. Front Office staff was really good and humble. It didn't took much time in check in and the view was amazing of the room. And there was another person named...

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Thank NakulGera
Beirut, Lebanon
Reviewed 4 days ago NEWvia mobile

I've been a loyal customer of this hotel for years. Stayed there every single time I went to Dubai. I had reviewed it before saying that room service food is a disaster, knowing that it is as expensive as 5 star hotels (60AED $17 for a simple white cheese and tomato sandwich). And now. After all this time. This has...

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Thank CharbelK
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear CharbelK, Thanks for your feedback. Your comments are important to us, and we will do everything we can to make sure that our associates continue to accommodate to our valued guests. We are deeply saddened that our food was not up to your expectations and our Food and Beverage Manager will personally be in touch with you soon. Warm...

Marlborough, United Kingdom
Reviewed 4 days ago NEW

Great location attached to The Mall of the Emirates. Friendly, proactive, polite, and efficient staff - everywhere in the hotel. Spotlessly clean. Well-appointed and modern room. Great breakfast in dining room. Easy to conclude, excellent.

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Thank Steven P
West Chester, Pennsylvania
Reviewed 5 days ago NEW

Check-in: we checked in around 1 am after 30+ hours flight. The front desk lady (Adriana) seemed annoyed and took over 30 minutes to check us in. We booked a king bed and they were overbooked so my husband and I were stuck with 2 small beds. Adriana couldn't care less and said she couldn’t offer any type of compensation....

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Helpful?
Thank Nathalia M
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Nathalia M, Thank you for taking the time to share your feedback from your stay with us. I am sorry to read that your check-in experience was not up to your expectations, however rest assured that I have shared your constructive feedback with the team and this is being looked at. Furthermore, I am happy that you enjoyed our...

Reviewed 6 days ago NEWvia mobile

We spent 5 nights in this hotel last week , everything was amazing. I'm pregnant and felt really comfortable there. The location of the hotel and its connection to the mall are just perfect.Staff are so nice and rooms are big enough, well decorated and clean . It was my fourth visit to Dubai and the first time I am...

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Thank Rashin A
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Rashin A, Thank you for taking the time to share your feedback with us. I am happy to read that you enjoyed your 5 nights stay and especially liked our convenient connection to Mall of the Emirates featuring over 630 international brands and entertainment activities for all ages. Once again, thank you for choosing the Sheraton Dubai Mall of...

Reviewed 1 week ago

They Upgrade room to suite for me It has a nice Roof-top pool 2nd floor is connected to the Emirate Mall. So Good for shopping and convenient for subway ride. There are a lot of Chinese tourists and it is a little noisy in the morning time at restaurant. Except for this, it was perfect.

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Thank 진우 안
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear 진우 안, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed your overall stay with us and particularly enjoyed our rooftop pools and direct connection to Mall of the Emirates featuring over 630 stores and entertainment activities for all ages including indoor ski slopes and cinemas. Once again, thank you...

Al Jubail, Saudi Arabia
Reviewed 1 week ago

We've spent 4 nights recent at the Sheraton Dubai Mall of Emirates and appreciated the hotel location, easy access for several areas of interest in Dubai. Staff is very helpful and welcoming. Room is clean. The "Beautyrest Simmons bed reinvigorated us every night slept on it. We certainly recommend the Sheraton Dubai Mall of Emirates Hotel.

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Thank cssb85
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear cssb85, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed our facilities, especially our Sheraton Sleep Experience. Furthermore, I am happy that our associates were able to make your stay as comfortable as possible and hope to welcome you back soon for another memorable stay. Warm regards, Paul...

Reviewed 1 week ago via mobile

Location is excellent, center of Dubai and in mall of emirates. Rooms are spacious. Quite easily accessible to the mall of emirates. Only issue is of food. We stayed for 4 days , had breakfast included. The menu was same for all the 4 days which became quite monotonous. On the last day we practically skipped the breakfast. Also the...

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Helpful?
Thank Gunjan M
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Gunjan M, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed your overall stay with us and particularly liked our location and convenient connection to Mall of the Emirates. Furthermore, I am sorry to hear that you encountered some difficulties with breakfast, however rest assured that I have shared your...

Reviewed 1 week ago via mobile

This review is long overdue. Since I travel into Dubai quite often I thought I'd give this hotel a go. You would expect a brand like Sheraton to give you top quality service. Sadly, I was more than disappointed. I was in the Junior suite and it felt smaller than most standard rooms. The room reeked of smoke. When I...

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Helpful?
Thank Zar I
SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Zar I, Thank you for the time you took to share your feedback from your stay with us. I am sorry for the difficulties that you encountered. The happiness of our guests is of top priority to us, therefore I would welcome the opportunity to discuss these matters with you. Please do let us know how I can contact...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Middle Eastern, Barbecue
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $243 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#54 Spa Hotel in Dubai
#77 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
45 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“club rooms the best choice”
 of 5 bubbles nazar091, 27 Mar 2017 | Read review
“Ask for a deluxe room with glass-walled bathroom.”
 of 5 bubbles P9187GNstevenp, 26 Mar 2017 | Read review
“shopping mall, metro, Roof top swimming pool”
 of 5 bubbles _L2243IP, 22 Mar 2017 | Read review
“We always request higher floor rooms.”
 of 5 bubbles cssb85, 21 Mar 2017 | Read review
“Great to get in and out if emirates mall”
 of 5 bubbles 53robyns, 16 Mar 2017 | Read review
5 of 5