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Sheraton Dubai Mall of the Emirates Hotel

2,299 reviews
#96 of 564 Hotels in Dubai
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Traveller (1139)
Room & Suite (539)
Pool & Beach (106)
Overview
  • Excellent63%
  • Very good29%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“direct access”(90 reviews)
“dubai mall”(158 reviews)
“great hotel”(138 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,299)Write a Review
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1,854 results
Traveller rating
1,107
550
139
27
31
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1,107
550
139
27
31
Show reviews that mention
All reviewsdirect accessdubai mallgreat hotelmetro stationexcellent locationthe burj al arabjunior suiterooftop poolthe club loungean upgradebusiness hotelduty managerlong flightspecial thanksemiratesfloormoe
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1 - 5 of 1,854 reviews
Reviewed yesterday via mobile

We stayed in The Sheraton Dubai for 7 nights. The hotel is in a very good location! Rooms are clean, they provide water bottles in the room. Breakfast is delicious. Roof top with pool...beautiful view of the city. Staff is so nice and helpful! I...More

Thank Annatush
A TripAdvisor Member
1
Reviewed 4 days ago via mobile

In the Sheraton hotel were already the second time because we liked the service, the amenities,breakfast with a view of the sail! conveniently emirate mall nearby! Еxcellent service in a turkish restaurant I want to poblogogodarit officer akram and marina! for my birthday I was...More

Thank A TripAdvisor Member
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 2 days ago

Dear guest, Thank you very much for taking the time to share your review with us. It's great to know that your return trip with us was just as wonderful as your first stay. I am so glad that we were able to surprise you...More

Reviewed 4 days ago

I stayed there for 2 weeks and really enjoyed the stay all the time. Most notably was the friendly staff. Room personal, waiters, reception, everybody really nice. I also liked the food a lot, both breakfast and dinner and small side dished. Fantastic roof top...More

Thank Michael D
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 2 days ago

Dear Michael D, Thank you very much for taking the time to share your review with us. I am so pleased to read that your 2 week stay held so many memorable moments with our staff and that our facilities were so to your liking....More

Reviewed 1 week ago via mobile

A home away from home. What a wonderful hotel, the staff are extremely professional and friendly, the rooms are comfortable with all amenities and with the Mall so close. Shine Spa on the top floor is definitely worth visiting, the male therapist CLEMENT is a...More

Thank Wallongy
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 4 days ago

Dear Wallongy, I am so pleased to read about your experience at Shine Spa with Clement and I will be sure to share your comments with him. It is great to know that our service teams throughout the hotel facilities helped make your stay more...More

Reviewed 1 week ago

stayed in room # 1106 for 6 nights with family.... breakfast is a great disappointment .... juice counter shown as " FRESH " ist fresh except for orange , rest are bottled with high sugar in it . for 6 days .. almost no change...More

Thank Sudhir k
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 5 days ago

Dear Sudhir k, I was saddened to read your review of your recent stay with us. We pride ourselves on our service and I apologize that on this occasion we have fallen short of this. I am investigating your feedback for breakfast with my team...More

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123456371
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 134 - USD 424 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 134 - USD 424 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1139)
Room & Suite (539)
Pool & Beach (106)
Dining (98)
Amenities (15)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
Ask a question
Lauren A
22 January 2018|
AnswerShow all 5 answers
Response from Rahana R | Reviewed this property |
The hotel is located within the mall through a passage way, so if you are after shopping n just chilling then you need to travel far as the mall caters all kinds of food. There a rooftop pool which is lovely with an shaded... More
1
Vote
6 January 2018|
AnswerShow all 7 answers
Response from Morag M | Reviewed this property |
I am unsure about the hotel's disabled facilities. You may need to check directly with the hotel. Sorry l can't be more helpful with this question
1
Vote
6 January 2018|
AnswerShow all 8 answers
Response from L2holiday | Reviewed this property |
The staff and manager were very accommodating and my partner with his limited mobility didn’t have any issues getting around.
1
Vote
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12345619
Room Tips
"Discuss the requirements with the reception staff. You might be lucky to find someone like Nadeem and end up..."
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"Skyline View is great as you have a view of Burj Al Arab, Burj Khalifa"
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"Facing the sea"
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"Request a room with a view of Burj Al Arab and/or Burj Al Khalifa."
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