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Novotel Suites Dubai Mall of the Emirates

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#138 of 543 Hotels in Dubai
Certificate of Excellence
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Novotel Suites Dubai Mall of the Emirates
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1,393 Reviews from our TripAdvisor Community

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Showing 1,020: English reviews
Dubai, United Arab Emirates
Reviewed 6 days ago NEWvia mobile

The hotel was clean and we got it from booking.com The staff from the front office was nice. The only problem is they dont have dental kit inside the room hence you need to call down so they can provide you. Next they should have atleast 2 slippers if couple is checking in. Lastly it is near the metro like...

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Helpful?
Thank piggybeartravels
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay with us at Novotel Suites Mall of the Emirates Hotel. We very much appreciate the kind words towards the team members and the services of the hotel. We have taken note of your suggestions and we will put them into consideration. Thanks again for...

Sydney Australia
Reviewed 1 week ago

We had a lovely welcome from reception. The room was very clean and well appointed. We stayed for 2 nights and included brekkie in our stay. Breakfast was the usual buffet and very nice. However, we were given a con by the reception (same person who checked us in) in regards to the city tax. We have conflicting stories whether...

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Helpful?
Thank Aeroguard
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Suites Mall of the Emirates Hotel. We value all forms of guest feedback as this serves as an opportunity to improve on services we offer. In reference to your review, we would like to confirm that there is a fee termed...

Manchester, United Kingdom
Reviewed 1 week ago

After the Holiday Inn Express for the first night, it was time to go more downtown to this Novotel until Friday The hotel is only a short walk from the Mall of the Emirates, but some of the roads can be a bit dicey as drivers aren't always prepared to stop! However, we made it across every time without major...

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Helpful?
Thank robbo1000
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Mall of the Emirates Hotel. We are happy to see that overall you had a wonderful stay with us despite your comments about the comfort of the bed. We do provide mattress toppers for guests who prefer softer beds and...

New York City, New York
Reviewed 1 week ago

Flew in really late, stayed here for one night, checked in at around 2am, staff was alert, attentive, and understood and delivered a very quick check-in and late check out so as I could go to bed ASAP and wake up late after 20+ hrs of travel.

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Helpful?
Thank Tony P
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and writing such a wonderful review about Novotel Suites Mall of the Emirates Dubai. We are always excited to hear when the warm hospitality due to extensive training and mentoring of our team leaves such a wonderful impression, and we thank you for sharing this so kindly. Your comments...

Thionville, France
Reviewed 1 week ago via mobile

Stayed at this hotel for one night, we checked in early in the morning and the room was already available: quite big and clean. Friendly staff always available where you can book your trip to the desert. Nice swimming pool on the rooftop. Could also have a shower after checked out. I definitely recommend this hotel.

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Helpful?
1Thank Luigi5745
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Novotel Suites Mall of the Emirates Dubai. We are delighted to hear that we were able to meet your expectations during your stay and appreciate your kind words. Your comments have been shared with the team, so that they...

Reviewed 2 weeks ago

This hotel room was very comfortable, cool and quiet. Pool area was small but comfortable. Restaurant had staff needing better training and hospitality skills. Food was not great and very expensive for what we got. Was pushed into going to the next door budget Ibis hotel restaurant for dinner one evening where the buffet was awful and cost not given...

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Helpful?
Thank Julie O
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Mall of the Emirates Hotel. We are delighted to hear that overall you had a pleasant stay with us despite your feedback concerning restaurant services and quality of meals . We would like to assure you that we take pride...

Bristol
Reviewed 2 weeks ago

Staff always ready to help with any issues. Room was of a good size for two people as don't spent a lot of time in it. Beds where firm but comfortable. Breakfast was okay but repetitive after a few days. Overall a good hotel with easy access to Dubai Emerates Mall and Metro station.

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Helpful?
Thank Mark M
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Novotel Suites Mall of the Emirates Dubai. We are delighted to hear that you found your stay with us satisfactory. We are gald that you enjoyed your stay and certainly look forward to welcoming you back in the near...

Reviewed 2 weeks ago

Arrived at the hotel late night, and for whatever reasons, they moved us to another hotel at the back (Hilton) since Novotel claimed that they are fully booked. Although it was suprising for me but they still tried to give us good room from different hotel. The next day, Mr. Ahmed from Novotel - (one of the Duty Managers if...

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Helpful?
1Thank Dennis A
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for sharing this brilliant review about Novotel Suites Mall of the Emirates Hotel. We extremely happy to learn how much you appreciated the efforts put forth by Ahmed the Front Office Manager and his team after having had to book you out to different Hotel than booked due to the unforeseen overbooking situation. We are...

Sydney, Australia
Reviewed 2 weeks ago

We arrived at the hotel at 2:45 am due to delays at Dubai Airport and the staff were very welcoming and understanding of our long night. Check-in was smooth and they quickly dispatched our luggage to our room. Our room was spacious and very comfortable, staff were helpful and our overall experience was great. Glad it was different from Novotel...

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Helpful?
Thank cynthia m
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Novotel Suites Mall of Emirates Dubai. We are delighted to hear that we were able to meet your expectations during your stay. We have shared your comments with the team, so that they are aware of their contribution in...

Vienna, Austria
Reviewed 3 weeks ago

Very convenient location right next to Mall of the Emirates, 400m walking distance to the Dubai Metro. Second row to the highway so not too noisy. Room was well equipped and clean. Good quality breakfast buffet, just the staff is a bit chaotic (like usually in Dubai). The rooftop gym and pool are small but sufficient. Free complimentary bus shuttle...

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Helpful?
Thank Barbara H
Ayman H, General Manager at Novotel Suites Dubai Mall of the Emirates, responded to this review

Dear Valued Guest, Many thanks for reviewing us and for choosing Novotel Suites Mall of the Emirates as your host during your recent visit. We are humbled to have received your insightful comments, and we are truly delighted that you had a wonderful stay with us all round. We however have noticed that you may have suffered a few difficulties...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Suite Novotel presents a new kind of hotel living. All our suites are adjustable living areas designed to accommodate your individual lifestyle. Experience a hotel where you can have the freedom to keep your own schedule. Conveniently located on Sheikh Zayed Road, the hotels is within walking distance from the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madinat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 

Additional Information about Novotel Suites Dubai Mall of the Emirates

Address: 2A St | Al Barsha 1, Dubai 283825, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $141 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Suites Dubai Mall of the Emirates 3*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, ACCOR, Orbitz, Priceline, TripOnline SA, Expedia and Hotels.com so you can book your Novotel Suites Dubai Mall of the Emirates reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Suite Novotel Mall Of The Emirates Hotel Dubai
Hotel Style:
#108 Family Hotel in Dubai
#121 Romantic Hotel in Dubai
#141 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Suites Dubai Mall of the Emirates staff and other travellers.
25 questions
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Colorado Springs, Colorado
Nettetal, Deutschland
3 months ago
London, United Kingdom
9 months ago
1 month ago
United Kingdom
2 months ago

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Questions? Get answers from Novotel Suites Dubai Mall of the Emirates staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if they have non smoking floors”
 of 5 bubbles Aeroguard, 27 Nov 2016 | Read review
“Any room is equally good if its a Novotel”
 of 5 bubbles A202, 11 Nov 2016 | Read review
“say it is your birthday for a free cake”
 of 5 bubbles joshua114n, 10 Nov 2016 | Read review
“For families, book a family suite”
 of 5 bubbles FredinLux, 8 Nov 2016 | Read review
“normal or deluxe rooms with front view would be fine”
 of 5 bubbles retcon2015, 4 Nov 2016 | Read review
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