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FIVE Palm Jumeirah is a dare-to-be-different hotel and celebrity hotspot that captures vibe of Dubai. Set against a breath-taking backdrop of the Insta-famous, 150-meter private Beach by FIVE and the iconic Dubai Marina skyline, it boasts 470 luxurious rooms, suites and villas with breathtaking ocean or city views. This vibrant hotspot offers a daily variety of experiences with its diverse restaurants, bars, lounges, and nightclubs. Highlights include DJ Mag’s #1 Nightclub and Rooftop Lounge, The Penthouse, Michelin Guide 2024-listed Cinque, Maiden Shanghai, and the indulgent ReFIVE Spa. Whether you’re seeking gourmet dining, lively beach parties, or nights dancing to top artists, FIVE Palm Jumeirah has it all. Spending Five Nights at FIVE Palm Jumeirah yields an equivalent carbon footprint to just a night’s stay at an average UAE Luxury Resort, as per a globally recognised benchmark.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lagoon View
Value
Languages Spoken
French, Russian, Arabic, Filipino and 1 more
Location
No. 1, Dubai United Arab Emirates
Name/address in local language
Five Palm Jumeirah Dubai
12,290 reviews
Getting there
Somewhat walkable
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Five Palm Jumeirah Dubai stands out for its impeccable cleanliness and beachfront location that guests consistently applaud for its stunning views and easy access to entertainment. The atmosphere at the hotel pulses with energy, featuring lively music and pool parties which, while popular, may not be for everyone due to the noise level.
While the rooms boast remarkable views and cleanliness, some guests have encountered booking and maintenance hiccups. The hotel's amenities are a draw, particularly the luxurious pool parties and beach access, but service quality appears to vary greatly, and many travelers question the value for money, pointing to high costs and additional charges.
Location
Beachfront
Atmosphere
Lively
Rooms
Stylish
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Vibrant
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Let me start with the arrival experience. We were welcomed in a very friendly and professional way by the amazing bell and Valet team they were very helpful and had the quality to anticipate guest needs. Then we moved to front desk to checkin where we faced 2 front desk agents who dont know how to smile greet and explain to the guest. I booked for the offer which says "book for 3 and stay 4" which is not marketed very clearly as I thought i could book for 3 guest and 4 guest can stay which i understand is my mistake but there is no sort of flexibility from both the front desk. We then ended up paying extra for the room which is fine. Then I requested for to atleast give room on higher floor or with a better view but this request was also denied and gave the inpression that the front desk agents are not willing to impress or give a wow factor to the guest maybe they treated us this was coz we were from pakistan. Room was very clean and beautiful me being a hotelier my self was forced to notice the details in the room everything was very well arranged mini bar had all the needs of the guests and ecerything was of high quality. Good to see that there were no plastic water bottles in the room instead they use refillable glass water bottles. Next we went immediately to the pool area as they host a pool part every sunday and me and my friends had the best time of our life. Just one thing which I didnt appreciate was the waiters in the pool bar presented bills to the guest before the drink working in hospitality sector this is completely not acceptable. I understand cheks needs to be closed on time and its hard to manage the guest payments as they constantly move around the resort which is fine but should be presented after serving food or drink. I was presented the check before receiving food and then in the evening again when I ordered drink the check was presented before serving the drink. The hotel is over all well managed in terms of safety and security you have staff on every door to check you. Secutity members need to be more hospitality professional we tried to enter from the wrong door to the pool and the security guy could have said politely "sir please use the the other door or do you want me to guide you through the right way?" But he said with a blank face with no expressions of interest to "go from there". Food and drinks are quite pricy which is fine as they use all high quality brands and products. Departure was good again we were helped by the bell and valet team and were wished to have a safe journey. Thanks, Rafi Farooq Club Lounge Manager IHG Hotels & Resorts
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Room Coordinator, Guest Services / Front Office at Five Palm Jumeirah Dubai
Responded 17 Sept 2023
Hi Rafi! It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. Apologies for some aspect that did not meet your expectations, your comments and concern will surely be shared with our superiors for a better service in the future. We look forward to your return! Feel free to reach out to us directly on fpjd.reservations@fivehotelsandresorts.com to ensure you have another ‘FIVE-star’ experience with us! Thanks for sharing the love! Team FIVE
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Shazu and Naw provided an impeccable cleaning service during my stay at Five Hotel Palm Jumeirah. Their attention to detail and professionalism truly stood out, making my experience all the more enjoyable. From the moment they entered my room, their friendly demeanor and dedication to their work were evident.
The cleanliness of the room after they completed their tasks was flawless. Every surface was spotless, the bed was made with precision, and the overall ambiance of the room felt fresh and inviting. Even small details, like perfectly folded towels and neatly arranged toiletries, were handled with care. Their thoroughness extended to less noticeable areas like corners and under furniture, ensuring no spot was left untouched.
What impressed me most was their efficiency. Despite being meticulous, they worked swiftly without compromising the quality of their work. They also respected my space and privacy, which added to my comfort.
Shazu and Naw’s efforts reflect the high standards of service at Five Hotel Palm Jumeirah. Their work exceeded my expectations, and their dedication to ensuring guest satisfaction is commendable. I left the room feeling
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Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Room Coordinator, Guest Services / Front Office at Five Palm Jumeirah Dubai
Responded 5 Jan 2025
Hi Inspire, Thank You for taking the time to Share your Thoughts about Shazu and Naw. Your Remarkable Words will be Passed On to the Fellow ‘FIVERs’ who Made it Happen. At FIVE Hotels and Resorts, we are Passionate about curating Bold, Next-Level Experiences infused with the inimitable ‘Vibe at FIVE.’ Knowing you had an Unforgettable Time with us is what Drives Us to Keep Raising the Bar. We Can’t Wait to Welcome You Back. Best, Team FIVE
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Great hotel. A nice room with great room service. There is also a nice pool area and beach area. It never gets boring in this hotel, music in the background and its own club. One single, but annoying negative point: You are not allowed to take your own water to the pool/beach. Before you are allowed to enter the pool area, the beach chairs are checked by security. The water bottles are taken away from you and you are forced to buy water from the hotel (which is not cheap + you need a lot of bottles because of the temperatures) I would understand if you were not allowed to bring your own alcohol, but I think it is cheeky and a NO GO that you are not allowed to take your own water.
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Date of stay: May 2023Trip type: Travelled with friends
Room Tip:Eher Partyhotel, nicht für Kinder geeignet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holidaying with family in a hotel for the fall school holidays. The hotel is a clubhouse designed for adults only. There's absolutely nothing to do with the kids. Adult-only spa, no kids allowed, rooftop restaurant - no kids allowed either, kids club first two hours free, then 5000p hour. The pool is very small and has grown-up partygoers with glasses of champagne all day, assessing the females sitting next to each other. Loud music by the pool, almost impossible to push everywhere. First we went to the Italian restaurant for breakfast, where there was nothing to eat at all (photo attached). Then they went to another restaurant, but for breakfast the family queued outside for about 20 minutes, waiting for a table like a station cafe. The omelet waited 50 minutes, and the choice of dishes is extremely scarce. On the beach it is difficult to use the sunbed, because all the sunbeds of the first line are occupied from early morning with towels, but there are no holidaymakers, so you have to lie on the sand without an umbrella. And that is for a lot of money that we paid for such a “holiday”. The guide imposes unnecessary expensive excursions, tells one thing, in fact, quite another. On the day of occupancy they demand a $1,000 deposit fee, but we refused, eventually paid $500, at the end of the holiday they returned them to us at a reduced rate in dirhams. I had to spend it in duty free. In the room, liquid soap is nailed to the wall, you can't use it in the bathroom, you have to get out of the bathtub and stomp to the soap to squeeze it in your hand, and then go back to the bathtub.
Terrible impressions !!!! Not recommended
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place to have fun in a 5* establishment with young people, DJs playing great music and pools where you can chillout with your cocktail but standards should be followed anyway when you pay a higher rate comparing to different 5* hotels in the same location. Sunbeds on a balcony in the superior room is just an empty promise on the website, dont expect to have it when it is on their website. Strange. Complimentary turndown service was not done the first night. Still nobody knows why, some empty amenities in room. We waited for 15 mins at the pool table for a waiter and then were told that they were closing in half an hour so we should get drinks at the bar! Still plenty people drinking and being served around us. We thought we had no gucci and LV clothes on us so that might be the reason so we left. Then we wanted to go and enjoy some drinks in the Penthouse party club where I was not allowed to enter because I had flip flops on me. When you looked around there was plenty drunk people in an inappropriate dress code. So we turned around and ended up in our room, wanted to have some fun but we felt we couldnt. Just too many let downs in one place so dont know what to think about this place. The staff members that tried to help us to enjoy our honeymoon and fix the issues were great but this could have been prevented easily. I personally need to mention Ben in a very fancy bar called Roar who didnt mind my flip flops, Aljon in charge of housekeeping who swiftly sorted out all the hsk issues, Shashank who was going above and beyond offering us free champagne so we could have enjoy it on our room balcony at least and Vinayuk at the front desk who made sure I am now considering coming back with friends even though we wanted to avoid this hotel in the future. All these people were very professional and are a big asset for this hotel. Thank you again boys
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Room Coordinator, Guest Services / Front Office at Five Palm Jumeirah Dubai
Responded 23 Sept 2023
Hi Radoslav P! It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Feel free to reach out to us directly on fpjd.reservations@fivehotelsandresorts.com to ensure you have another ‘FIVE-star’ experience with us! Apologies for some aspect that did not meet your expectations. Thanks for sharing the love! Team FIVE
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CATASTROPHIC!!! Villas to flee absolutely! Nothing's wrong. I rented 2 villas and I must say I have never seen such a pitiful service.
- Uncleaned exteriors - Lack of services - Lack of responsiveness (1 hour for room service) - Defective air conditioning - Cigarette smell on furniture - Broken and unmaintained garden furniture - Service does not clear dishes and does not properly clean the kitchen. - no pille in remote control -No umbrellas - Empty hot tub on arrival and untreated - Air conditioning flowing on sofas -Clogged showers - Unwatered plants - Dust -Broken windows
The list could be much longer but I will stop there. We are very, very far from the level of service expected in Dubai!
We were even dared to pay because we asked for 2 extra plates for my birthday! And no tablecloths... Help!
After many complaints without real treatment by offering me 50% discount on a note of expenses related to the service, a discount of 1% of the cost of my full stay, we swim in full ridicule...Thanks to the pseudo manager Ina for this ridiculous discount (They arrived at 5 in the house to discuss but none has a decision-making power, it is blah-blah, they do not seek to improve things, they simply note because they do not care about customers).
In my opinion, the price of the villa is 5x higher than the services offered.
This will obviously be my last visit to this hotel which caters to a young and pseudo jet set audience with very low requirements.
I'll leave you some pictures to appreciate what I'm saying. (Do not be fooled by the beautiful photos that the site offers because they are not representative).
Keep your money and go spend it elsewhere
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Allez ailleurs !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello. I would like to share a few things about our stay at your hotel. Please don’t take these comments personally. First of all, this was the most absurd “all-inclusive” accommodation we have ever experienced. It seemed like people from outside the hotel were more important to you than the actual hotel guests. This is unacceptable. We traveled thousands of kilometers from Turkey to stay at your hotel, but the treatment we received was far from acceptable. The same food every day, and a ridiculous system with no alcohol service after 10:00 PM. The limited alcohol options and different menus for your all-inclusive guests make them feel like second-class citizens. This is not how a business should operate. Even when making restaurant reservations, you place all-inclusive guests at the back, while those who pay extra are seated at the front. You are also creating a separate menu for your all-inclusive guests outside of the existing food and drink options, charging extra for items already available. All-inclusive means all-inclusive. Giving people only one set menu choice per meal is absurd. This is not an all-inclusive system. It’s not the first time we’ve stayed at a hotel, and I was extremely disappointed. If I had known, I would never have come to your hotel. It’s a complete money trap. All inclusive means unlimited use of everything in the business. If you are going to charge an extra fee, it is not all inclusive. It is ridiculous to charge extra for all inclusive. Because your system is not correct, you are misleading people.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Her şey dahil dedikleri her şey dahil değil. Sürekli yediğinize göre ekstra ücret çıkarıyorlar....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Room Coordinator, Guest Services / Front Office at Five Palm Jumeirah Dubai
Responded 18 Oct 2024
Dear _isili2020, We regret to know that we couldn’t make your experience a memorable one. We are unable to retrieve your details hence request you to provide your specific confirmation number or alternatively, email us at Siddhant.Rawal@fivehotelsandresorts.com with your mobile number to get in touch with. As of now, we are unable to validate the feedback shared, hence requesting your response. Thank you! Team FIVE
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Oussama checked us in and told us dinner stopped at 10pm so we could not get our half board meal on the first day, as we arrived at around 9:30pm. When checking out of the hotel, Madjid who was the supervisor on shift laughed at us when we mentioned about the dinner, and Oussama next to him said “I did not”, why would we mention this if he did not say that?
Breakfast is another story, poorly ran, absolute cautious, one day my sister was sat at a table (she was eating on her own) and when coming back to the table the staff given her table away to another guest, another day Dorsaf sat us at a dirty table and said “it is rush hour” as an excuse. This is not acceptable for a five star resort it should be 2, I have stayed in worse places with better service than this, and for Dubai it is appalling.
On the beach we ordered 2 bottles of water which did not arrival until I mentioned it had not come yet this was 30 minutes later, the weather was hot, and to be honest they should be giving out water for free! I know that the Waldorf does, it is as if they want you to dehydrate and pass out!
No beds around the pool even if you are staying there, they try to charge you £100 otherwise.
Oh and if you do go for half board you only get water with your dinner, no soft drinks, no wine, just water.
We had paid a lot of money to stay at this hotel as we were excited about our first visit to Dubai, I must say we will never be coming again, nor staying at this hotel, full of esc0rts. The hotel seem to turn a blind eye to this when I am sure this is illegal in Dubai??
A few men had approached us asking if we wanted a hotel room as if we were looking for work, when we are two young sisters just having a nice holiday together, this hotel is not family friendly that is for sure!
It is not safe for young girls so be careful!!
The maids who made the room up lovely were great, they are the only thing good about the hotel, and they should be paid more.
This hotel is not luxury it is tacky.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Do not stay here, stay somewhere else!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Room Coordinator, Guest Services / Front Office at Five Palm Jumeirah Dubai
Responded 6 Nov 2024
Dear EJayne98 , We regret to know that we couldn’t make your experience a memorable one. We are unable to retrieve your details hence request you to provide your specific confirmation number or alternatively, email us at Siddhant.Rawal@fivehotelsandresorts.com with your mobile number to get in touch with. As of now, we are unable to validate the feedback shared, hence requesting your response. Thank you! Team FIVE
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If you are looking for a hotel where you have your companions at your disposal, noise 24/7 and no need to rest on holiday. This is the hotel for you. Definitely not coming back. And sad to come to rest and not get because the acoustic insulation of the rooms and bad, hears if music day and night inside the room. Then it's ridiculous VC wants to sit by the pool and charge 250€ minimum consumption just to sit. Breakfast and a snack. And then the environment and the people who attend the hotel. If I wanted to go to Ibiza, I would not come to Dubai.
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Automatically translated
Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:Vejam as mas review antes de reservar. Se procura um hotel para descansar este não é a opção
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A true oasis of tranquility and fun! This pool is perfect for relaxing and enjoying with family or friends. The water is always clean and at an ideal temperature, creating the perfect environment to disconnect from daily stress. In addition, the design is modern and elegant, with areas to swim comfortably or simply relax on the edge. Without a doubt, it is the perfect place to enjoy sunny days!
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Date of stay: November 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Room Coordinator, Guest Services / Front Office at Five Palm Jumeirah Dubai
Responded 15 Nov 2024
Dear Sthefani! It’s wonderful to read your glowing review – thank you! All of us at FIVE are thrilled that you enjoyed your experience with us as we always aim to share the FIVE Vibe with all our guests in order to create unforgettable memories. We look forward to your return! Thanks for sharing the love! Team FIVE
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There are more places to choose from in the Dubai area.
PRICE RANGE
AU$402 - AU$811 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Viceroy Palm Jumeirah Dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiPalm Jumeirah
NUMBER OF ROOMS
470
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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