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Atlantis, The Palm

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Atlantis, The Palm
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15,443 Reviews from our TripAdvisor Community

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Showing 12,076: English reviews
Washington, England, United Kingdom
Reviewed 3 January 2016

Just returned from a week in Atlantis staying in Imperial club room, the hotel is spectacular & et in a really fantastic location (as long as you don't want to leave the resort) quite expensive (Approx £9 a bottle of Budweiser) however given the setting & fantastic staff of whom I cant speak highly enough of particularly Kashan who looked...

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2Thank Washington F
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am very happy to read of your positive feedback on our resort and Imperial Club privileges. I am also glad that you had a memorable New Years eve in our Gala dinner. In addition, it is rewarding to learn that our colleague, Kashan...

Reviewed 3 January 2016 via mobile

We visited the palm for 5 nights with friends and to be honest stayed in better hotels and had better value for money There is no doubt the setting and building are lovely, the staff where hit and miss, some excellent and some very poor. The food was good but not great, but the price od drinks was very high...

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4Thank John H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. I sincerely regret to read that we did not meet your expectations during your stay with us. On the subject of "value for money", our room rates includes numerous benefits all year round. Please be assured that we are constantly looking for ways to continuously enhance the experience of our guests....

Guildford, United Kingdom
Reviewed 2 January 2016 via mobile

This was our 5th or 6th time to Atlantis. We enjoy our break there every year however this year I felt things had slipped. Some were beyond the hotels control for example the views in the beach were of cranes and building sites rather than the usual view of houses and other beaches. Also many of the coves in the...

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3Thank mjp0902
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I sincerely regret that your stay with us has not been to your expectation this time around. Please be assured that your comments have been shared with my team for continual improvement. On a more positive note, your kind words on the services rendered by our colleagues is well appreciated....

Edmonton, Canada
Reviewed 2 January 2016

Stayed a night in Atlantis for my birthday night. It's a very busy resort considering we went during summer (really hot and humid). I was waiting to check in when I was escorted by an employee to another area to check in which was really nice. They asked if we wanted to upgrade to imperial room which had extra perks...

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2Thank Lorraine Jaira A
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, I would like to sincerely apologise for having given you cause to express your concerns on TripAdvisor. I truly regret that we did not meet your expectations during your stay with us. I have carefully noted your comment regarding the cleanliness of our room and I will definitely forward your feedback to the concerned department to ensure that...

Manila
Reviewed 1 January 2016

When staying in a beach resort, I would always book an ocean view room for a relaxing scenery. However, I made the mistake of booking 2 Ocean Deluxe Rooms here at the Atlantis because I realized the view of The Palm and Dubai's Skyline was so much amazing than the plain Arabian Sea. Luckily, our request for 1 room transfer...

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1Thank PickyTraveller555
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for sharing your feedback on TripAdvisor. It gives me much pleasure to read that we have exceeded your expectations. I wish to thank you for your detailed review as it gives me the opportunity to congratulate the colleagues who provided you with an exemplary service. Thank you for recommending Atlantis, The Palm and I...

Ahmedabad, India
Reviewed 1 January 2016

If you are in Dubai whether on a business purpose or as a tourist, this place is a must. At the end of Palm Jumeirah, this hotel is a class apart and epitome of luxury after Burj Al Arab. As a tourist you can take Mono rail from Palm Jumeirah station that will cost AED 15 one way and AED...

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1Thank RuchirPur0hit
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write a review on TripAdvisor. I am very happy to read how luxurious, comfortable and amazing you found Atlantis, The Palm to be. I will not miss to share all your positive comments with my team and I look forward to welcoming back in the near future. Best regards, Serge Zaalof...

Reviewed 31 December 2015

Visited Atlantis in August 2015 with my family. we were 4 adults and 5 children. Smooth check in, with lots of water supply during our stay. Clean hotel, rooms, pools and environment. The room décor not as good as it should be in 5 star. Stayed H/B and spread of breakfast and dinner was very nice and they changed the...

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2Thank shivshiva
Sheffield, United Kingdom
Reviewed 31 December 2015 via mobile

Gorgeous location with brilliant food; well-priced for the status of being in the Atlantis, the Palm. Attentive staff and lovely views on the terrace, a definite must when getting the monorail to the hotel! Shaded areas available but still warm with lovely choice and selection of food.

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1Thank sdf_1327
west country
Reviewed 31 December 2015 via mobile

Firstly let me say that if you have kids then this is a must hotel. When I say not as good as last time it's hard to describe so I will try my best. I think for me the hotel is split between visiting tourists and hotel guests this is where I feel the Atlantis has changed from our last...

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1Thank mrrugby111
Scamander, Australia
Reviewed 31 December 2015

Wow, this Resort is amazing. We travelled as a family of 4. Children 4 and 7. The whole experience was outstanding. Our children loved the waterpark and spent most afternoons there. My advice is to book with half board. Having breakfast and our evening meal included was easy and convenient. We also enjoyed swimming with the Dolphins. This is quite...

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2Thank Rachael M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $390 - $1,029 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
723 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors on the south palm side offer a spectacular view of the Palm & other Iconic building such as Burj Al Arab & Burj Khalifa.”
 of 5 bubbles mohanqxpert, 19 Feb 2017 | Read review
“don't bother with imperial club”
 of 5 bubbles lenkad2017, 18 Feb 2017 | Read review
“Rooms away from the lifts, should be quieter, hopefully.”
 of 5 bubbles 996MarkS, 17 Feb 2017 | Read review
“if you can push the boat out, stay in terrace suite or above for a better all round experience”
 of 5 bubbles Markybplc, 17 Feb 2017 | Read review
“We paid more to get a room facing the Palm. I would have preferred to have a room facing the sea.”
 of 5 bubbles 796sekhars, 16 Feb 2017 | Read review
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