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Atlantis, The Palm

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15,972 Reviews from our TripAdvisor Community

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Showing 12,482: English reviews
Burnley, United Kingdom
Reviewed 14 April 2016

Excellent hotel, friendly, attentive staff, fabulous facilities. Food was very good but drinks very expensive. Bottled water and fresh fruit are provided in the rooms which are spotlessly clean. Lots of building work visible from the hotel but not noisy or disruptive.

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Helpful?
2Thank Jean S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Orsett
Reviewed 14 April 2016 via mobile

Went atlantis palm with my daughter hotel is amazing staff could not do enought for you went half board food was lovely but half board only coverd buffett resturant when we ate in afters there was always an supp charge but food was the best drinks very pricey 40pound for bottle of house rosa but all in all best trip...

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2Thank Ria C
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Mauritius
Reviewed 14 April 2016

We stayed three nights at this hotel, our flight landed at Dubai at midnight, by the time the Emirates complimentary car drove us to the hotel, which is rather far from the airport it was nearly 1am. The employee at the reception desk informed us that they had sent us an email during the day to cancel our booking!!! While...

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1Thank FranceMauritius
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

Dubai
Reviewed 14 April 2016

About 5 years back when I stayed here, it was absolutely fantastic. This time the appeal was average. Time for refurbish guest rooms perhaps. Aqua-venture was great as usual for the kids. While checking out there was an issue with over-charging, took an hour to resolve.

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1Thank Ratty65
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your review on TripAdvisor. Your feedback is important to us and I would like to take this opportunity to look into your concerns before coming back to you. Best regards, Serge Zaalof President and Managing Director

Dubai, United Arab Emirates
Reviewed 13 April 2016

We had another great time at this family based resort. Amazing service and staff could not do more. Hotel immaculately clean and rooms well serviced too. It was busy as one would expect due to UK school holidays but so big that this does not detract from what is a great family holiday. The waterpark is amazing and kids love...

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2Thank IceQueenFamily
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

London, United Kingdom
Reviewed 13 April 2016 via mobile

The staff were friendly, courteous and helpful. The suite was amazing! The food at the buffets was exceptional. The choice of restaurants outstanding! The hotel aquarium was unbelievable. Even the hotel clinic, which sadly was needed, was helpful. Highly recommend this hotel and would stay here again...and again! And the water park - The Best!

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1Thank JenniferSS8888
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have not doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

Curepipe
Reviewed 13 April 2016

Hotel in general nicely designed Room was average, not as luxurious as expected, specially for the price charged. Spa was very good. Hotel was crowded, more like Disney type, good for families, many activities specially at the aqua-adventure park. Aquarium in east wing hall is impressive. Staff courteous and helpful. Arrived very early morning after a long flight, was allocated...

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1Thank Mariam M
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

London, United Kingdom
Reviewed 13 April 2016

My husband. myself and my 1 year old baby decided to stay here for the last two nights of our holiday. We decided to go Half board as we knew its a fair distance to go to other places from the palm. As we arrived, we had a hired car. The staff immediately took the car from us and our...

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Helpful?
Thank miss_sunshine82
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

London, United Kingdom
Reviewed 13 April 2016 via mobile

Just want to say for our 2 night stay here its amazing! Beautiful at palm view. Stayed here with two children. Very relaxing..amazing view..great food its unbelievable. The rooms are bigger than expected. Definately recommend to stay here will definately next time. Bathrom..shower rooms are 100% clean and beautiful. Loved it! Have had a great stay here!

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Thank Ayesha K
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Basingstoke, United Kingdom
Reviewed 13 April 2016

Just returned from our 10 day stay over Easter. Three in our party - myself, my husband and our 8 year old grandson. We had a wonderful holiday in an amazing hotel. Obviously nothing and nowhere is perfect so I will list the positives and negatives as we viewed them: POSITIVES: Without exception the staff are all very friendly (yet...

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4Thank Hazel W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience at Atlantis, The Palm on TripAdvisor. I wish to thank you for your detailed review with regards to our products and services as it gives me the opportunity to congratulate the teams where we exceeded your expectations and to improve on the areas where it is needed to further enhance our guest...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $345 - $1,299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
814 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ideally go half/full board will save you a packet.”
melbournec, 25 Apr 2017 | Read review
“upgrade to Imperial Club”
muzungu57, 24 Apr 2017 | Read review
“Rooms overlooking the pool have great views of the water park and Dubai's skyline”
marlenicita, 24 Apr 2017 | Read review
“Plan ahead.”
beastylover, 22 Apr 2017 | Read review
“Rooms in the East tower are quieter.”
360they, 22 Apr 2017 | Read review
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