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Atlantis, The Palm

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Atlantis, The Palm
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15,693 Reviews from our TripAdvisor Community

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Showing 12,255: English reviews
Gold Coast, Australia
Reviewed 25 April 2016

This was our first visit to Dubai and stay at the Atlantis. On check-in we were asked if we would like to up grade to an Imperial Club room for an extra charge, which we accepted and we're happy that we did. The room was amazing with a view over the aquarium. Free breakfast was included with the upgrade. It...

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Helpful?
3Thank Petrod42
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

MANCHESTER
Reviewed 25 April 2016 via mobile

I went with my partner and 3 children ages 8, 5, and 1. When we arrived at the hotel the check in was very fast from unloading our luggage by bell boy from a taxi to getting the room keys at reception desk. Upgrade was available at checking in but we said no thanks as you had to pay extra....

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5Thank VISITORManchester
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Boston, Massachusetts
Reviewed 25 April 2016

We really enjoyed our time at The Atlantis Palm Resort. It was the perfect way to end our week long visit to Dubai. The staff was so professional and accommodating. We were on an Imperial Lounge floor and used the Lounge quite a bit. Several times that we were there, we had Kishan. He was a pleasure to be around....

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1Thank skwmahoney
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Furthermore, we do regret to learn about the discomfort that you have encountered due to an evening event. We...

Moscow, Russia
Reviewed 25 April 2016

I didn't stay at the hotel, but we went to the Aquaventure park and SeaLion experience. Upon finishing our day we went for a taxi in the lobby and were seated into a taxi "Lexus". Instead of travelling by meter we at our destination were presented with a check for 70 dirhams. Interestingly enough we made the same trip from...

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3Thank mekvn
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Please accept my sincere apologies for the inconvenience that you faced at the lobby. As a note, the hotel transportation has a pre-defined listed pricing depending on the location that the guest would like to go to. Having said this, I sincerely regret if there was any miscommunication that you...

London, United Kingdom
Reviewed 25 April 2016 via mobile

Myself, hubby and 2 children (10 & 8) stayed for 6 nights last year for my 40th birthday. It's always been a hotel I've wanted to stay so I was very excited, hubby was not that interested in going however since our return he constantly raves about Atlantis & Dubai. Because there was the 4 of us we needed the...

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6Thank NICAM100
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Scotland, United Kingdom
Reviewed 24 April 2016 via mobile

Second time staying at this beautiful hotel and it was just as good as the first. It's worth every penny staying here. Water parks are not exactly my favourite places but the one at the Atlantis is just incredible, you could really spend all day here and we did most days - it's not like your typical water park. All...

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1Thank slouden
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

Reviewed 24 April 2016

what can I say about this hotel , omg, we felt like kings and queens our entire stay , from, pools , to rooms to food, to staff, to bars , entertainment ,shopping , the list goes on , just amazing , rooms are large and comfortable, stunning views, absolutely everything you require and more .

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1Thank BarBlogger
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

Reviewed 24 April 2016 via mobile

This is the best Hotel visited so far in my life. Out of class hospitality and food. U get cousins from all over the world. Saffron the Asian restaurant serves yumm Indian food. Aquaventure is also awesome along with underwater aquariums. Hotel staff is also very polite and helpful. Over all a wonderful experience👍🏻

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1Thank Nitin G
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Dubai, United Arab Emirates
Reviewed 24 April 2016

Came with a big group of 20. The food was lovely with a huge variety, all well cooked and fabulously presented. The drinks stations were good too, full stocks with not much delay in serving- almost instant. The atmosphere is great and the music is not too loud. Great party buzz when you move to the central area toward the...

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Thank hally33ie
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. Regarding our brunch pricing, we wish to assure you that we are on par...

Glasgow
Reviewed 24 April 2016 via mobile

Hotel is beyond anything I have ever experienced before and the levels of luxury and service are unsurpassed. Staff are absolutely amazing and go to great lengths to make your stay as welcome as possible. Very family friendly, will definitely be returning.

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1Thank FlickOfADice
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $365 - $1,278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
777 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2 queen beds seem ready and easier for checking in rather than insisting on king size.”
 of 5 bubbles 761glennh, 23 Mar 2017 | Read review
“Book Imperial Suite rooms for all the extras which are worth every penny.”
  • The Palm at 7am.
  • Photo shoot from the 924sqm Royal Bridge Suite Room
  • View from our 9th floor room.
 of 5 bubbles ShoeDiva_69, 23 Mar 2017 | Read review
“This hotel is vast all all of the rooms I am told have fantastic views. We stayed in the West Tower in a suite on the 8th floor.”
 of 5 bubbles SavvyAnywhere, 22 Mar 2017 | Read review
“We had a nice quiet room on the East side”
 of 5 bubbles barbaraw10, 21 Mar 2017 | Read review
“Go for a package deal that includes extras, but not necessary direct booking via hotel”
 of 5 bubbles parv21, 21 Mar 2017 | Read review
5 of 5