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Atlantis, The Palm

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Atlantis, The Palm
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15,483 Reviews from our TripAdvisor Community

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Showing 12,098: English reviews
Leicester, United Kingdom
Reviewed 8 April 2016 via mobile

We had an amazing week in Atlantis! Staff are so attentive and can't do enough. Dinesh in Imperial Club was so welcoming and got us a really nice room with an amazing view and balcony. Waterpark, pool and beach area were very clean - kids had an amazing holiday too! Thank you Atlantis we will be back!

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Helpful?
1Thank RosieRosieK
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Andover, United Kingdom
Reviewed 8 April 2016

Amazing hotel, the entry to the waterpark is definitely a highlight as well as the aquarium - both really amazing places and worth a visit. The hotel was spotlessly clean as was the room. The staff were all very nice and courteous however i did notice they didn't speak unless spoken to which i suppose it be expected in an...

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2Thank Deborah H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

London, United Kingdom
Reviewed 8 April 2016

What an experience! This is an expensive resort but worth every penny and more. Our family of 5 spent 6 nights here but it wasn't enough - there is so much to do within the residence that we struggled to do all the activities. We went half board which is essential if you want to dine at some of the...

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Helpful?
1Thank nayjam
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Manchester, United Kingdom
Reviewed 7 April 2016

Simple.From the moment you arrive this place has SO much to offer. One of the most incredible experiences ive ever had. Booking every year from now on . The food, the services, the stff. Its just a completely world class hotel which I will never forget.

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Helpful?
1Thank am72jam2016
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Oxford
Reviewed 7 April 2016

I and my family returned from a fantastic holiday last week. It was excellent all round but I would like to give particular thanks to 2 staff members 1. Sandeep (Sandi) our room boy was absolutely brilliant. Kind courteous fantastic at his job and most importantly brilliant with my children and particularly my son, for whom he made a new...

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3Thank TheHipki
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. Moreover, it is truly rewarding to read that our colleagues, Sandeep and Asela made sure that your...

London, United Kingdom
Reviewed 7 April 2016

Stayed for 10 nights as a couple. Although it is a little far out from everything, the hotel has everything you may need. Brilliant bars, amazing restaurants - highly recommend the half board plan, I dread to think how much it would cost to if not. Drinks are expensive, but expect that as they are imported Waterpark is well worth...

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1Thank jenlou21
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. Furthermore, the presence of jellyfish in the sea is a natural occurrence and...

Abu Dhabi
Reviewed 7 April 2016 via mobile

We stayed in this hotel in the month of Dec 2015 and I must say that one should try to spend atleast a night here while in dubai if not more. resident guests get unlimited free access to aqua venture and the lost chambers. Try to get a room in the east side. The view is good and one doesn't...

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Helpful?
Thank Aditaagrawal
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Dammam, Saudi Arabia
Reviewed 7 April 2016

I booked an Imperial Room, which included breakfast. The rooms were nice, but I felt that the whole experience at The Atlantis lacked the personal feel. People were arriving and leaving on a regular basis. The Atlantis hotel is too expensive. Most certainly, I will not be coming again to this hotel

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1Thank Abdullah T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience at Atlantis, The Palm on TripAdvisor. I sincerely regret to read that we did not fully meet your expectation during your stay with us. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the...

Aberdeen, United Kingdom
Reviewed 7 April 2016 via mobile

My Family have now stayed at Atlantis twice and both stays have been excellent. It is always clean and is well kept. There are a wide variety of activities for everyone to do. I would definitely recommend this hotel to a family with kids as there is a lot to do.

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2Thank HarryForbes
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Alexandria, Virginia
Reviewed 7 April 2016 via mobile

I decided not to stay at the hotel. The ride out on the monorail is $7US. Since It takes some additional effort to get out to the hotel, I thought they would be happy to welcome guests. Instead staff is rude and not helpful. Tons of tourists visiting the watermark make it a challenge just to get around. Felt like...

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Helpful?
6Thank Sara E
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the hotel is. From your overall experience, it seems that we have missed the mark and I would like to sincerely apologize for this. I have briefed my team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $380 - $1,059 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
732 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One should ask for west wing with pool facing room view”
 of 5 bubbles 343shellyb, 24 Feb 2017 | Read review
“Low floors may have obstructive views”
 of 5 bubbles Breeze58, 23 Feb 2017 | Read review
“Most rooms appears to have a good view”
 of 5 bubbles DaiBell, 23 Feb 2017 | Read review
“palm view room on the "TOP" floors”
 of 5 bubbles farhadu2017, 21 Feb 2017 | Read review
“Gulf view room.”
 of 5 bubbles C5710IKdavidm, 20 Feb 2017 | Read review
5 of 5