Great atmosphere despite the hot weather, you can hear the nice music coming from the white beach. The service and hospitality from Richard was awesome. We had a great time with the family and will definitively visit the venue again.
We had a terrace suite on floor 11 with a view of the palm. The rooms were so comfortable and we felt very well looked after wherever we were in the hotel. All the food we ate in a variety of restaurants was excellent. Just a mention for Jimmy Jackson who was always helpful around the pool. He gets the 5 stars as well.
Excellent service through the entire hotel, multi language staff. Thanks to all staff and Richard in particular for making our time very much special at the pool. All orders were on super fast, very friendly and hospital.
We had great time , the pool is amazing, and the other water activities, the room is spacious and modern, the quality of food is incredible, I’d like to thank Parasad babu for his excellent service, he took care of all our needs, he is really amazing at his job
Richard was an amazing waiter at the pool. He was always there to help bring our drinks and snacks. He was so friendly, courteous and professional. He made us really enjoy our time there. Would definitely come again.
We spent the day at Atlantis Hotel and had a great time at the swimming pools with our kids. At lunch time we went to Beach Buns, which turned out to be a great experience. They have a creative menu with unique and delicious options both for burgers and shakes. The cheese injection burger is one of the best burgers I've ever had. Special thanks to Jorge and Lacyl who delivered an amazing service and took care of every detail. For sure we will visit this place again!
Excellent service and experience staying at this hotel, will definitely be coming again to this resort in the future. Richard was very helpful all stay, along with all other members of staff. Fast service an really good with the children too
Having a great time here. The service is impeccable and the choice of restaurants is more than ample. We’ve been served today by José and Tabi as we spent all day by the pool with the kids. Can’t fault it! We came at the hottest time of year but the pool was very refreshing. Had a dip in the sea which was warmer than the pool, too warm for my liking
The Atlantis is by far the best resort in Dubai! The staff are absolutely amazing, they go above and beyond to ensure your stay with them is great. We were looked after by Mizan and Jovin. We were kept refreshed in 40 degrees with fresh ice buckets before it had melted, we had amazing drinks and food - you get reallly big portion as well! We came with our daughter and she absolutely loved the pools; you get to play volleyball and basketball in the pool, loads of kids areas, and buggeys to take you around. There is also activities throughout the day everyday which you can join in with the kids. What really made our stay amazing was all the staff members, true 5***** service! Big thank you to the ladies who come around with the fresh ice lollies every 2 hours - you are appreciated! 🥰…
This was our second visit to Atlantis in four years. The iconic Atlantis always inspires awe. The building, the water park, the aquarium inside the hotel and amenities are top of the world. However visitors can pay attention to few things. The check in and check out is terribly time consuming and puts off visitors. Looks like they are understaffed for this activity but this is where people carry first impression. The receptionist told us that Kaleidoscope was not available for dinner. This was major disappointment for me as food was fabulous there. This sent us a bit into worry mode. Though our travel operator confirmed it’s available. Surprising to note that misleading information is given at the check in time. Please note - for Indian visitors Kaleidoscope is a wonderful option. They serve lot of veg options. Booking a table everyday needs to be done as there are long queues. They have now added unlimited soft drinks and water to half board meal which was not an option earlier. During breakfast only two restaurants remain open so it is always crowded but food options are great. Room amenities are excellent. We had Ocean facing room and views were grand. Swimming pool is majestic and there is no dress code. However surprisingly they stop beach access at 6:30 pm which is actually when people would move out. Also deposit of 1000 AED is too much I guess and when refunding it the process is very slow, again a check out issue. For such a luxury hotel to say that server is down is not acceptable. Rest, visit to Dubai is incomplete without stay here.…
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