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Sofitel Luang Prabang Hotel

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Sofitel Luang Prabang Hotel
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508 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Melbourne, Australia
Reviewed 11 June 2016

I only write a review when a hotel fails to meet my expectations or exceeds them. The Sofitel Luang Prabang, exceeded them from the moment we arrived, we chose the Sofitel because we needed somewhere to relax, the hotel has only 23 rooms and suites and our assumption was that it would be quite and away from the crowds. The...

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Helpful?
Thank Dadl47
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Dadl47, We extremely honoured to receive such a great comment about your experience at our beautiful hotel. We are pleased to know we helped you make the most of your stay and the service of the team is such a positive memory, Looking forward to welcoming you back soon, Pablo and all the team

Bulle, Switzerland
Reviewed 7 June 2016 via mobile

I was truly impressed on their exceeding level of service delivery, especially when we were promptly greeted by Khun Pookie - Guest Experience Manager at the airport. She was able to recognize our names upon arrival in which I feel touched & surprised. She was able to personalize our stay in every ways possible from arranging our traveling plans in...

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2Thank Rojjirat O
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Rojjirat, Great to know Pookie went beyond to make you and your friends comfortable at our hotel. It was our honour to welcome you and see you had a great time exploring the charming Luang Prabang town, Looking forward tow welcoming you back soon, Pablo and Team

Bangkok
Reviewed 6 June 2016

This place has exceeded my expectation in many ways. The first thing is the service delivered is superb. The staff there is very helpful especially Khun Pookie who is willing to help us and assist in different requirements which we really appreciate! The hotel itself is also well designed for real relaxing. Sofitel Luangprabang will still be on my list...

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3Thank Nichakorn
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Nichakorn, Kopchai! Your comment is very well received, will share with Pookie and all the team that make a big effort to assure all guests are having a relaxing time in our charming town, Welcome back soon, Pablo and team

Reviewed 6 June 2016

This is the best Sofitel I truly feel such a warm welcome from each single staff, specially Thank to Pookie. I think she deserves more than Guest Experience Manager. She took care of us in everything indeed from designing the plan in Luang Prabang till making Birthday surprise for my friend. The hotel was very peaceful and clean. The atmosphere...

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2Thank Ponpisit S
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Ponpisit, Thank you so much for your grateful comments and share your experience about our hotel. Will be glad to welcome you back with your family very soon. Well noted on the breakfast and will retrain the team Thank you very much, Pablo and team

A TripAdvisor Member
Level Contributor
11 reviews
9 hotel reviews
7 helpful votes
Reviewed 6 June 2016 via mobile

My girlfriend booked the sofitel for my birthday for 2 nights and what an incredible place it was. From the HUGE rooms with an indoor and outdoor bath with the softest bed and pillows to the impeccable service from all staff this place is truly 5 stars. The outdoor pool was great and the grounds of the hotel are absolutely...

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Thank A TripAdvisor Member
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Guest, What an honour to receive such great comments from you and your girlfriend. Thank you very much for choosing Sofitel for your stay and all the team is glad you had a MAGNIFIQUE experience! Pablo and Team

Reviewed 1 June 2016

i stayed in this hotel with my family last may. we totally loved everything about the hotel. the rooms were beautiful. the food was excellent! service was impecable and hospitality of the staff was extraordinary!

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1Thank DAPHNESAGE
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Daphnesage, We are very glad to see you had such a great time at our hotel! Your description about the experience and hospitality of our team is better than what we can write. Looking forward to welcoming you back soon, Thank you very much, Pablo and Team

Bangkok, Thailand
Reviewed 27 May 2016

The 3 Nagas (look nice & convenient) in downtown Luang Prabang was fully booked, so I was offered to stay at the Sofitel since both are under the same management team. Lucky me! the hotel is itself one of the few best things for my Luang Prabang trip. As soon as you enter the compound, you'll feel that you're in...

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Thank Dispong
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Dispong, Thank you very much for the fantastic comments about our hotels: Sofitel Luang Prabang and 3 Nagas MGallery by Sofitel, right in the center of the town. We are very happy the hotel, ambiance, and specially service from the team was above your expectations, Hoel you return soon, Pablo and team

Brisbane
Reviewed 24 May 2016 via mobile

This is a beautiful hotel, unlike any we have visited before. Our interaction with the hotel started before our arrival with Pookie contacting us in advance to confirm our activity bookings and our flight arrival time. Then we were greeted at the airport and driven to the hotel - an oasis in a hot, humid Luang Prabang summer. There are...

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Thank Travelplenty020
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Travelplenty020, Thank you very much for such a complete review! We are glad to know you had a great time at our hotel and exploring the charming town. Will share the comments with Anne-Sophie, Ines, and all the team, Thank you very much, Pablo and team

Reviewed 24 May 2016

We have just returned from Laos and Sofitel Luang Prabang. After 5 weeks away this hotel was such a beautiful place to relax and have a 'holiday' at last. The staff were so obliging, could not do enough for us. Even when I was not well, they got their driver to drive me to an ATM, help with currency, and...

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Helpful?
Thank Dalros
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear Dalros, Thank you very much for choosing us for your stay in Luang Prabang, and sharing these great comments about your experience. The team works hard to make sure all guests have a great time, relax, and enjoy our hotel and town, will share your kind words with all. Thank you very much, Pablo and team

Calgary, Canada
Reviewed 20 May 2016

Beautiful setting and beautiful rooms. The only draw back was the service & pricing on the alcohol drinks was all over the place. The rooms were beautiful appointed, the outdoor pool was huge and beautiful. The staff were very nice but some more training is needed. Could be the language.

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Helpful?
Thank Mil2010
ManagerHotel1, General Manager at Sofitel Luang Prabang Hotel, responded to this review

Dear mil2010, Thank you very much for staying at our hotel, glad to know you had a great time! Well noted on the comments as they will help us improve the guest experience, Thank you very much, Pablo and Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Once the French Governor's Fort, the "all-suite" Sofitel Luang Prabang now oozes colonial style and splendour fused with contemporary elegance in one of the finest resorts in the region. Situated on a heritage site in the former royal capital of Laos, the hotel is close to the major tourist attractions. Large courtyards, landscaped gardens, a reflecting pool and fireplaces provide a welcome retreat in all seasons. Individually designed suites create sanctuaries of private space and sumptuous comfort, revitalising the soul. Natural LeSpa therapies and gourmet dining at the Governor's Grill capture the essence of Laos, drawing on its culinary and wellness traditions. ... more   less 

Additional Information about Sofitel Luang Prabang Hotel

Address: Ban Mano, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: $231 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Luang Prabang Hotel 5*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Luang Prabang
#3 Business Hotel in Luang Prabang
#3 Luxury Hotel in Luang Prabang
#8 Family Hotel in Luang Prabang
#13 Romantic Hotel in Luang Prabang
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Luang Prabang Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sofitel Luang Prabang Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 25 was great”
 of 5 bubbles mike30309, 29 Dec 2016 | Read review
“Choose a Heritage Suite - well worth the luxury!”
  • Heritage Suite
  • Gazebo with the suite
 of 5 bubbles Aneesh2011, 26 Dec 2016 | Read review
“Any room in this hotel is good they are all qhiet and not far from all of the hotels amenities”
 of 5 bubbles LaurieandSally, 18 Dec 2016 | Read review
“All the rooms are the same - just with or without pool”
 of 5 bubbles MsBoutique, 17 Dec 2016 | Read review
“I am not sure if all 25 rooms are the same, but we loved our private outdoor tub and sitting area!”
 of 5 bubbles Ody-NYC-traveler-123, 22 Nov 2016 | Read review
5 of 5