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Helnan Palestine Hotel

Booking.comUSD 108*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 195*
USD 108*
USD 195*
USD 108*
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Helnan Palestine Hotel
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374 Reviews from our TripAdvisor Community

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Showing 311: English reviews
Vienna, Austria
Reviewed 14 September 2015 via mobile

This is a historic hotel with a great location. Nice large common areas, private beach and nice restaurant. The rooms are large with nice views. There is a health club at the pool level. Mostly for families on vacation rather than for business.

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1Thank Kuttappi
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Valuable Guest, Have a lovely day. Let me seize the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive review. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you...

Reviewed 8 September 2015

Actually the hotel was very nice & the rooms have been renovated everything is excellent the hotel staff & the manager. I had an upgrade to a suite with an amazing sea view. Nice restaurants a night club will be nice & a great addition to the hotel. Also, the private beach need an additional care with seats & umbrellas.

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Helpful?
Thank Amr M
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Amr, Have a lovely day. Let me seize the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive review. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you...

Cairo, Egypt
Reviewed 8 September 2015 via mobile

I've been here for 2 nights Tonight there was a tremendously noisy wedding party in the garden, it started from 6 pm till now 10:40 while I'm writing this review I'm so annoyed and upset I can't imagine how a five stars hotel which is supposed to be comfy and calm, has such loud speakers and drums!!! I can't sleep...

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Helpful?
Thank simsimsame
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for your time spent to express your opinion. I believe that we owe you an apology for the bad experience you had during your stay. Assuring that an investigation will take a place in order to avoid such an experience from happening again in the future. Your...

Cairo Governorate, Egypt
Reviewed 6 September 2015 via mobile

For Ages I have been dying to stay at the hotel for its good reputation in the past. to my suprise , I stayed for 2 days in May and it was not as expected. the beach has no services, no chairs no tables Nothing and also no clean and was smelly. the only good thing in this hotel is...

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Helpful?
Thank marwa843
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Marwa, Have a lovely day. Let me seize the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive review. I believe that we owe you an apology for any bad experience you may faced during your stay. Assuring that the Hotel Management...

Reviewed 4 September 2015 via mobile

it was just one night but we really enjoy it with fantastic view and nice and clean room with partial sea view . the bathroom is a little small but its a great place overall. a very nice beach restaurant and a nice pool.

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Helpful?
1Thank Mohamed A
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Mohamed, Have a lovely day. Let me seize the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. We really appreciate the time you spent to post your positive review. I'm glad that you spent a nice, peaceful, & memorable vacation. Assuring that our concern is your satisfaction. & hope to see you...

Cairo, Egypt
Reviewed 24 August 2015

My family and I checked in on August 19th. Check in time was 15:00. We arrived at 14;45, the Hotel seemed busy.The front desk told me that only one room is ready, and the other will be ready ASAP.. She apologized and offer discount and late check out at no cost. This is a professional behavior, and a treatment that...

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Helpful?
Thank Ahmed E
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you...

Riyadh, Saudi Arabia
Reviewed 18 August 2015

the location, the staff, the garden which the hotel is placed in. even there is a sea food restaurant close to it which serve the best fish and sea food. i recommend to visit Alexandria ( great city) and stay in Palestine Hotel.

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Helpful?
1Thank Adrian K
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Adrian, Have a nice day. Thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. & I would like to thank you for the time you spent to post your positive comment. I'm glad that you spent a nice vacation. Assuring that our concern is your satisfaction. & hope to see you again & again.

Cairo, Egypt
Reviewed 17 August 2015

the room was cool for two persons and a baby the view is very nice ask for a higher .floor and to look on the palace .beach is nice there is a a swimming pool for kids 120cm deep . the staff was cool and there was a free WiFi in the room

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Helpful?
2Thank AysNoo
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Valuable Guest, I would like to thank you for choosing Helnan Palestine Hotel, & thank your for your time you spent to express your comment. It's really an honor to host you In Helnan Palestine Hotel. & on behalf of the Hotel Management, I would like to express our happiness that you had a good time in our Hotel....

Cairo, Egypt
Reviewed 15 August 2015 via mobile

It was a very bad experience in 5 stars hotel, very expensive and bad service , food is very bad , not allowed to bring food from outside, I do not know why!!!!!! Hospitality is very poor, no services on the beach , rooms very old , bathroom is bad , the only advantage is the location of the hotel...

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Helpful?
1Thank Ahmed R
Hoda-Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Ahmed, Have a nice day. I would like to thank you for your time spent to express your opinion. I believe that we owe you an apology for the bad experience you had during your stay. Assuring that an investigation will take a place in order to avoid such an experience from happening again in the future. I...

Cairo, Al Qahirah, Egypt
Reviewed 15 August 2015 via mobile

The hotel is nice and clean rooms are ok beach is fine , pool is a bit small , food are poor for a5* hotel , it is average hotel but doesn't deserve the 5 star rating , the only good thing is the view from the rooms with all rooms see the sea and garden..

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Helpful?
1Thank Amin M
Hoda0Mostafa, Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Amin, have a lovely day. I would like to take the opportunity to thank you for choosing Helnan Palestine Hotel for your accommodation in Alexandria. Also, thank you for your positive comment. The management team has been informed about the negative issues and an investigation will be adhered in order to make sure that a situation of this...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 

Additional Information about Helnan Palestine Hotel

Address: Montazah Garden Palace, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: $138 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Helnan Palestine Hotel staff and other travellers.
9 questions
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Questions? Get answers from Helnan Palestine Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the rooms that has the 3 views together. Or the ones with the Presidential Palace view.”
FerasAlswairky, 24 May 2017 | Read review
“I recommend rooms overlooking the wide sea non smoking flat”
lamyaam2013, 1 May 2017 | Read review
“ask for a room with sea view”
Firenze333, 4 Mar 2017 | Read review
“Upper floor, sea view room”
352deeb, 12 Jan 2017 | Read review
“Side view in summer (cooler and quieter), swimming area view starting from October.”
monaamohsen, 31 Oct 2016 | Read review
5 of 5
Booking.com
USD 108* /night
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PricelineUSD 108
CheapTicketsUSD 195
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Prices are for 1 room, 2 adults
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