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Helnan Palestine Hotel

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358 Reviews from our TripAdvisor Community

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Showing 297: English reviews
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Cairo, Egypt
Reviewed 4 days ago NEW

"Fast check in-check out , Location are amazing and balcony on sae View is fabulous . A veary fast Room service ,"breakfast was perfect and delicious with lots of varaities Perfect wifi  And Security is very good.  

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Helpful?
Thank maha m
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. so we value your feedback We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Kolkata (Calcutta), India
Reviewed 1 week ago

Nice 5 star property in Alexandria, Egypt. Well decorated reception and lobby impress the guests. The rooms are quite good and comfortable. The breakfast is great with several varieties but the nice behavior of the staff members requires special mention. Overall a real 5 star Hotel which is obviously recommended.

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Helpful?
Thank Partho_66
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. and thank you for bringing this to our attention .. so we value your feedback We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Reviewed 2 weeks ago via mobile

i went there on 28 january it was so warm the room was so organised and was on sea view it has really fast room serveice and House Keeping the reception is clean and the open buffet has so much delicous food and the sea is looks so nice But the only thing that bothers me is the Wi-fi isnt...

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Helpful?
1Thank Kenzy A
Ahmedalimohamed, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Guest , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Reviewed 3 weeks ago via mobile

I was there in a scientific meeting. The hotel is so big, very elegant, very clean, a little noisy but because there is a huge amount of guests but that was not a problem for me. The accommodation was very fantastic with very quiet rooms which are also very ordered and very clean. Wish to go back again

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Helpful?
Thank Muhammad R
Ahmedalimohamed, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Our Valid guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Reviewed 17 January 2017 via mobile

A terrible experience..value definitely not worth the money..the ailing furniture and the unprofessional staff can not make it a 5 stars hotel with international standards. I was there in the new year vacations and It was shocking how poor was the new year decorations and how confused and unprofessional was majority of the staff especially in the reception!

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Helpful?
Thank Abushaqra
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. AbuShaqra Good day , first i would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, I personally would like to contact you to discuss the important issues you have mentioned generally in your comment, I will be happy to extend my invitation for a cup of...

London, United Kingdom
Reviewed 13 January 2017

The 5-star hotel is located in the Montazah public park in Alexandria. The rooms looked at the Mediterranean sea, the fabulous Montazah palace and the park. The rooms were found clean and enough lit. The staff appeared friendly, but short of the high professional standard. The food was found satisfactory, but not to the excellent international standards.

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Helpful?
1Thank 352deeb
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Deep, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Ipswich, United Kingdom
Reviewed 8 January 2017 via mobile

The hotel is in a great location. I was greeted by the most breathtaking view when I woke up in the morning. All the staff were so friendly and couldn't do enough for me. Check in was done very quickly and efficiently by Eslam who was a pleasure to deal with. I only had the breakfast at the hotel which...

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Helpful?
Thank AlexDaggers
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear our guest , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Vila Nova de Gaia, Portugal
Reviewed 7 January 2017

Good and quick check in, Rooms are good and very clean Wi-fi works very well Great view, beach and pool Food is excellent, from breakfast to lunch time and dinner if you love sushi ;) Fast check out Recommend

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Helpful?
Thank HRJQ
Ahmed A, Rooms Division Manger at Helnan Palestine Hotel, responded to this review

Dear our valued guest ., Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Cairo Governorate, Egypt
Reviewed 31 December 2016 via mobile

You can't imagine how the view is gorgeous the view of the castle with the sea and the gardens , and everyone is so helpful and cheerful and the place is really clean although it was cold and we were lucky it didn't rain

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Helpful?
Thank dinaromel
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Dina, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Reviewed 20 December 2016 via mobile

We spent two nights in a weekend at this hotel and it was so nice. The location and view are wonderful. The view of sea side rooms is better than pool side rooms. The surrounding gardens of Montazah palace are beautiful and relaxing. The service and cleanliness were excellent. Didn't try the restaurants. I strongly recommend this hotel for a...

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Helpful?
Thank RemahFoda
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Foda , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 

Additional Information about Helnan Palestine Hotel

Address: Montazah Garden Palace, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: $95 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Helnan Palestine Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Helnan Palestine Hotel staff and other travellers.
9 questions
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Questions? Get answers from Helnan Palestine Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor, sea view room”
 of 5 bubbles 352deeb, 12 Jan 2017 | Read review
“Side view in summer (cooler and quieter), swimming area view starting from October.”
 of 5 bubbles monaamohsen, 31 Oct 2016 | Read review
“Room overlooking the king's palace is more tranquil and serene than the pool side view.”
 of 5 bubbles HananO_12, 22 Oct 2016 | Read review
“Sea Side, Bridge View”
 of 5 bubbles 822sherifd, 17 Oct 2016 | Read review
“I recommend the palace view side”
 of 5 bubbles hobz979, 13 Oct 2016 | Read review
5 of 5