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Grand Royal Alex Hotel

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341 Reviews from our TripAdvisor Community

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Showing 296: English reviews
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Cairo, Egypt
Reviewed 2 days ago NEW

Overall it was a good day there The staff was friendly and helpful The breakfast was good Bathroom needs maintenance The room needs to be more lightened The free ice cream was not good although its large portion You will not find a good view from your room

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Helpful?
Thank Shernour
Zurich, Switzerland
Reviewed 5 days ago NEW

I would like to thanks all the staff at hotel for this wonderful work , really me and my Family enjoyed a good week with you all thanks a lot. Best regards, Adam Rashwan Swiss International Air Lines Ltd. Private email: adam.rashwan@swiss.com

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Thank adam_rashwan
Copenhagen, Denmark
Reviewed 3 weeks ago via mobile

The hotel has a great location and beautiful view from the top. However, the cleanliness was less than ideal. The drain barely worked in the shower, the staircase was full of rubbish and cigarette ends, and the corners in the bathtub had dirt built up. There is no food and drinks allowed from the outside (they do check at the...

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1Thank OtiliaCPH
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Looking forward to welcoming you back soon. Best Regards Yara Ammar

Reviewed 4 weeks ago via mobile

A great location and near of everything, more than 3 elevators, very clean and comfortable rooms. Nice stuff, breakfast was special, car parking available after a few steps from hotel less than 2 US dollars per day , i will come back after two days ,

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Thank Mohamed T
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar

Milan, Italy
Reviewed 19 January 2017

Good position, near to the sea and 5 mins walking from many restaurants and shops. Nice and helpful staff (Mayar was very kind). Clean rooms, rich breakfast, some services as the pool and the wifi are extra charge..but overall good price/quality ratio.

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Helpful?
Thank alice_tmsn
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar

Kajang, Negeri Sembilan, Malaysia
Reviewed 2 January 2017

upon checkin, TV was found to have problem and requires the maintenance to call in to fix the pronlem. The.was.no warm water but tbe technian came in to fix the problem. No iron or iron board is provided and hotel is proposing the pressing service which is chargeable. No drinking water in the room and we have to buy from...

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Helpful?
Thank Abdul Satar M
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar

Helsinki, Finland
Reviewed 2 January 2017

The Grand Royal Alex (now a Cherry Maryski hotel) is a well run, welcoming hotel in the centre of old Alexandria. Spacious rooms, some with a harbour view. Plentiful well prepared breakfast, two in- house restaurants. Reception staff helpful and friendly, with good English skills. Not on the Corniche, but not as expensive as the central Corniche hotels. Recommended.

Review collected in partnership with this hotel
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Thank Irlantilainen
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar

Reviewed 11 December 2016 via mobile

Awful customer service.........terrible management. The staff is extremely rude........ I would not recommend it to anyone. I will cut short my stay and move to another hotel. They have no awareness of hotel and guest manners

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Thank 7amatem
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. Please do accept my sincere apology for this uncomfortable experience. In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@gr-alex.com Looking forward to welcoming you back soon. Best Regards Yara Ammar

Cairo
Reviewed 8 December 2016

Nice place for recreation and I would like to come again during my next visit to Alexandria I also enjoyed the breakfast which was tasty and delicious..the reception wonderfuland welcome drink is yummy

Review collected in partnership with this hotel
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Helpful?
Thank dr_moh_magdy
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to share your review about Grand Royal Alex Hotel following your recent stay with us. I am pleased to read your feedback and that our team met your expectation. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar

Cairo, Egypt
Reviewed 13 November 2016

No parking allowed , restaurant and welcome area are very ordinaries Rooms are not big enough , Noisy AC, Noisy fans room as in go maid, open buffet is great dinner prepared well hospitality is excellent

Review collected in partnership with this hotel
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Helpful?
Thank Samirisis
YaraAmmar, Manager at Grand Royal Alex Hotel, responded to this review

Thank you for taking the time to write your feedback and bringing this matter to our attention. We look forward to welcoming you again back to our hotel. Best Regards Yara Ammar

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
One Of Alexandria business hotels, Grand Royal Alex, enjoys one of the most idyllic locations; founded in the Down Town Area within 5 minutes walking distance of many historical Sites. The City Hotel is perfectly positioned near most of the vital zones & easy access to some of the most remarkable areas in Alexandria. The 4 star City Hotel offers 192 guestrooms, all of which have been designed to ensure your stay with us to be as enjoyable as possible. ... more   less 

Additional Information about Grand Royal Alex Hotel

Address: 9 Al Borsa Al Kadima St | Al Raml Station, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: $37 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Royal Alex Hotel 4*
Number of rooms: 192
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Alexandria
#6 Family Hotel in Alexandria
#8 Business Hotel in Alexandria
#9 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Grand Royal Alex Hotel staff and other travellers.
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3 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have Good Size & very Clean”
 of 5 bubbles marypM468QR, 29 Oct 2016 | Read review
“unfortunately there is no nice views -but can ask for sea view if available”
 of 5 bubbles 581sheikk, 9 Aug 2016 | Read review
“All room have bad locations and ugly view”
 of 5 bubbles Eng_Mohamed_Magdy, 8 Aug 2016 | Read review
“view is not clear of sea buildings in between but central”
 of 5 bubbles henamartinoo7, 26 Jul 2016 | Read review
“Just dont choose this hotel”
 of 5 bubbles abaasm2016, 20 Jul 2016 | Read review
5 of 5