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Holiday Inn Express Auburn

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319 Reviews from our TripAdvisor Community

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Showing 316: English reviews
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Reviewed 21 March 2017 via mobile

I have come to this hotel once a year and stayed a week while visiting family. I had heard they'd had issues with some criminal behavior. Last night, upon arrival, my hallway was filled with the smell of marijuana. Of course, I called the front desk but what is she to do. In addition, the linens on the bed are...

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Helpful?
Thank happylady1955
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

Dear Happylady 1955, thank you so much for your review and we are terribly sorry for the experiences you encountered during your stay. We haven't had any criminal activity at our hotel. Our standards of excellence are high and these issues are taken very serious by our staff and management. Thank you for letting us know. Please feel free to...

Portland, Maine
Reviewed 19 March 2017

The guest room smelled like wet dog upon entry, which we aired out by opening the balcony door. That helped a little. There was dog food on the floor, which indicates housekeeping did not vacuum this room. The bathroom was dirty with urine on the toilet and body hair sprinkled about. If we weren't so tired from traveling, we would...

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Helpful?
Thank ExplorerGals
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

ExplorerGals, thank you for your review and I am terribly sorry to hear of the experience you had while staying at our property. We pride ourselves on offering our guests with a clean, comfortable room and stellar service. I would like the opportunity to investigate this matter further, please reach out to me at (kdeasey@roedelcompanies.com) at your convenience. Sorry again...

Southington, Connecticut
Reviewed 19 March 2017 via mobile

My friends and I stayed here because we were attending a show at the palladium in worcester, which was about 10 minutes away. So the location was very convenient! The staff was friendly and helpful. We stayed in a double queen non-smoking room. The room was very clean, and had a modern look/feel to it. The appliances were up to...

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Helpful?
Thank chrisfuries
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

Chrisfuries, thank you so much for your review of our property! I hope you and your friends enjoyed the show! We are conveniently located to downtown Worcester and can offer a great hotel experience for a great price! If you ever visit Worcester for another show, we hope to see you stay at our property again! Safe travels, Katie

Reviewed 16 February 2017

I've stayed at this hotel 3 times now for business and it's always an excellent stay. The rooms are clean, staff is friendly, quiet, inviting atmosphere. This last trip I had here was the weekend of 2 snow storms back to back. The 2nd one I asked for an extended checkout to leave late and head out after the snow...

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Helpful?
Thank Denise F
Syracuse, New York
Reviewed 13 February 2017

My husband and I were in the area with our 3 sons for a sporting event. I usually avoid hotels as much as possible because I tend to be on the germaphobic side. I was extremely impressed with the cleanliness of our room and the hotel overall. I would 100% stay here again and recommend it to others.

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Thank Yankees02
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

Hi Yankees02, thanks for the review! I want to thank you for giving us a shot and bringing your family to stay with us! Family time is super important to us and we're so proud we were able to offer yours a comfortable and clean stay! Thank you so much for the kind words on the cleanliness of our hotel....

Rovaniemi
Reviewed 13 February 2017

I had a very comfortable one-night stay at this hotel while passing through Massachusetts. It is a polished hotel, with polite staff, and comfortable rooms. It was cold outside and I particularly appreciated the heating, which could be controlled from the wall panel. They also provide a fridge and microwave in the room, as well as complimentary coffee and tea....

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Helpful?
Thank vovelle1789
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

Vovelle1789, Thank you for taking a moment to write a review of our hotel! I am so happy that you were able to come in from the cold and enjoy our warm and inviting hotel! As you kindly mentioned, we do offer a mini-fridge and microwave in every room as well as a Keurig machine with complimentary coffee and tea....

Reviewed 12 February 2017 via mobile

I needed to book a hotel for a 2 night stay in which I drove up from long island to visit my son at college. Holiday inn Express Auburn, MA had some excellent reviews and was highly rated. It also was moderately priced. I had a very enjoyable, very comforting stay. I'll list the pros and cons. PROS: Very close...

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1Thank Keith A
Auburn, Massachusetts
Reviewed 2 February 2017

This Holiday Inn is very clean and staff is friendly. Breakfast is your usual cereal/muffins/toast with yogurt/fruit/pancake options as well. Tea/coffee available all day. Hotel is located where 290 and the Mass Pike come together, so fantastic for ease of travel, but there is some noise at night. Water pressure in the shower is not great, but not unexpected at...

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Thank Matt D
Reviewed 17 January 2017

It was a pleasure waking up to an enthusiastic greeting and conversation with Frannie every morning before I had to go into work. The hotel is clean and room service is outstanding. I truly enjoyed my stay there over three weeks while on I was there working.

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Helpful?
Thank Chris C
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

Chris C. Thank you for taking the time to review our property. I am so happy that Fran helped make your stay an enjoyable one! We take pride in having a wonderful team here that can deliver the type of service that all of our guests deserve. Should you ever find yourself back in the Auburn area for work, we...

Vernon, New York
Reviewed 15 January 2017

This was my second stay here and I am very pleased. Great Staff. - Sonny at the front Desk went out of his way to be helpful Thank you! ! Very clean, good breakfast and location is so easy ! Just off of 90. We will be back.

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Helpful?
Thank Brenhoof
Katie D, Director of Sales at Holiday Inn Express Auburn, responded to this review

Brenhoof, thank you for your kind review of our hotel! So happy that Sonny exceeded your expectations, we just love him here! As you know, we take pride in offering our guests comfortable, clean stays with service that meets all needs. We hope that we will see you again soon in the future!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Auburn!The Holiday Inn Express Hotel & Suites Auburn is conveniently located in the heart of central Massachusetts and is easily accessible from I-290, I-395 and I-90 (Massachusetts Turnpike).The Auburn hotel is only minutes away from downtown Worcester, which is home to the DCU Center, as well as the Hanover Performing Arts Center. We are also a short distance from the Thompson International Speedway and the Brimfield Antique Fairgrounds. The Auburn hotel is accessible to many colleges in the area that include Clark University, Worcester Polytechnic Institute (WPI), College of the Holy Cross, Assumption College and Becker College. Old Sturbridge Village, an outdoor living history museum depicting life in the 1830s, is just a short distance from our Auburn hotel. Stay connected with our equipped business center complete with PC and printer. Maintain your exercise regimen in our fitness center or easily turn business into pleasure with our oversize hot tub. The retail pantry offers last minute convenience items, snacks, and beverages. Receive complimentary Deluxe Express Start Continental breakfast daily and at the end of your hard day unwind in our comfortable Simply Smart bedding. Come experience the great value and exceptional service in Auburn and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 

Additional Information about Holiday Inn Express Auburn

Address: 10-12 Johnson St., Auburn, MA 01501
Region: United States > Massachusetts > Auburn
Price Range: $148 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Auburn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Holiday Inn Express Auburn Hotel Auburn
Holiday Inn Auburn
Auburn Holiday Inn Express
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Auburn staff and other travellers.
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over a year ago

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Questions? Get answers from Holiday Inn Express Auburn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a clean one.”
ExplorerGals, 19 Mar 2017 | Read review
“I am a IHG Gold Member. I call to request upgrades. They seem to normally have one available. The 4th floor is the best”
U2867PHdenisef, 16 Feb 2017 | Read review
“The corner rooms are very spacious. You may also want to ask for a room on the opposite side of highway 290.”
mattd221, 1 Feb 2017 | Read review
“Pick an odd numbered room so you are on the side of the hotel furthest from the highway in order to stay away from the noise.”
chriscS614GR, 17 Jan 2017 | Read review
“Ground floor opposite the Interstate and down the corridor away from the indoor pool.”
WilliamL408, 1 Nov 2016 | Read review
5 of 5