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Residence Inn Boston Andover

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Residence Inn Boston Andover
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194 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Boston Andover
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Showing 186: English reviews
Coral Springs, Florida
Reviewed 13 August 2016

We were put in a room with no working air conditioning. When we made the staff aware they said they would send someone to fix it in the morning. The next day they said it could not be fix, and moved our room. When I spoke the GM about getting a credit for the night, he was rude, unprofessional, and...

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Helpful?
Thank fvalli35
Management response:

Dear Valued guest , Thank you for posting a review regarding your recent stay with us at the Residence Inn Andover , please let me introduce myself my name is Anwar & I'm the general manager of the hotel. Please allow me the opportunity to sincerely apologize to you for not exceeding your expectations. It has never been our intention...

Milton, Massachusetts
Reviewed 3 August 2016

My family and I stayed at this property for just a night away from home. The start of the stay was fine until a storm in the area knocked the power out. When the power went out it became apparent that the property had a back up generator that only lit the hallways (and only for about 1hr before even...

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Helpful?
Thank Lanita M
Clermont, Florida
Reviewed 15 July 2016

I’ve stayed at this location a few times now and have always enjoyed my stay. Every staff member that I encounter has always been amazing; from the moment I arrive until I’m checking out. I would love for other hotels to copy their playbook. In a time when customer service seems to be lost the staff here hasn’t forgotten how...

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Helpful?
Thank Vaughan3D
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire...

New York City, New York
Reviewed 4 July 2016

I stay in Marriott properties about 40-50 nights a year. This was not one of the better Residence Inns I've stayed at in the past year. This is a big, sprawling property with multiple buildings. We entered at night from a side door. Trying to find the lobby from our room in the morning was a chore. Could use a...

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Helpful?
Thank Newsdork
Management response:

Dear valued guest , Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please be advised that we serve breakfast from 6:30AM to 9:00AM , I'm sorry if you missed it. Sincerely, Anwar Issa General Manager Residence Inn\Andover anwar.issa@marriott.com...

Chicago, Illinois
Reviewed 29 June 2016 via mobile

Nice location with a nice run trail. It was clean, staff courteous, free breakfast (just regular stuff, those eggs are just not real I don't think, but free!). I'd recommend it, as it has a kitchen with full amenities. Microwave, frig, and plates and silverware. The sofa bed was not comfortable and non supportive. The queen bed was good.

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Helpful?
Thank Meechai T
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire...

Reviewed 28 June 2016

We checked in for a five night stay and the first night there was an alarm for the water pipe system. It didn't last too long but was an inconvenience plus dirty water that night. Management was responsive though. Nice breakfast each morning and staff were generally all very nice. Room cleaners were not as accommodating as we had young...

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Helpful?
Thank screengem19
Management response:

Dear Valued guest , Thank you for sharing your experience at the Residence Inn Boston Andover through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire...

Manila, Philippines
Reviewed 18 June 2016

This hotel is close to a business park which is it's main recommendation. We reserved a suite with two rooms and were given a long sad story about why it was unavailable. The desk staff was very young and inexperienced. We needed to address issues to the GM himself. My colleague left some items in the room and had to...

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Helpful?
Thank elsbethcat
Management response:

Dear Valued guest , Thank you for taking the time to post a review in regards to your recent stay at the Residence Inn Boston Andover. I would like to sincerely apologize for you for not having a suite of two bed rooms upon your arrival , we had offered you to book you at another Residence Inn in the...

undisclosed
Reviewed 19 May 2016

I have preference for a low room and although they gave me a room away from the highway, it was on the 3rd floor (of 3 floors). I felt that the person at the front desk was very condescending. Do not want to go into it on here. They had a menu for grilled dinner with a very nice menu...

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Thank jdm57
Methuen, Massachusetts
Reviewed 19 May 2016

I stayed at the hotel for one month. During my stay I got to know a lot of the hotel staff. Everyone was always so nice and kind. The General Manager Anwar Issa was especially helpful and attentive to me and my children to ensure we had a comfortable stay.

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Thank Belinda C
Management response:

Dear Belinda, Thank you for sharing your experience at the Residence Inn Boston Andover through Tripadvisor. As a valued guest , we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability...

Reviewed 5 May 2016

We wanted a place that was not only convenient to Boston but also allowed easy access to highways to New Hampshire and Maine. This totally filled the bill. It was a quick ride to the Boston Metro station in Malden. Also allowed us to spend time at the beaches of NH and Maine and enjoy some great seafood .We had...

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Helpful?
Thank Kathy67hav
Management response:

Dear Kathy , Thank you for sharing your experience at the Residence Inn Boston Andover through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Residence Inn Boston Andover

Address: 500 Minuteman Road, Andover, MA 01810
Region: United States > Massachusetts > Andover
Price Range: $176 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Andover 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn
Hotel Style:
#1 Business Hotel in Andover
#3 Romantic Hotel in Andover
#4 Family Hotel in Andover
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Questions & Answers

Questions? Get answers from Residence Inn Boston Andover staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room I have stayed in has been excellent.”
 of 5 bubbles Vaughan3D, 15 Jul 2016 | Read review
“Room 141 was not particularly clean and had a loud AC unit.”
  • Couch and carpet stain room 141
  • Carpet stain room 141
  • Poorly dusted nightstand. Room 141
 of 5 bubbles Newsdork, 4 Jul 2016 | Read review
“Ask for a room to the back of the hotel”
 of 5 bubbles jdm57, 18 May 2016 | Read review
“Studios and one-bedroom suites are the same size. Two bedrooms offer two bathrooms, too.”
 of 5 bubbles waver2016, 22 Jan 2016 | Read review
“I would say that all of the rooms would be great.”
 of 5 bubbles cathybremer2015, 11 Nov 2015 | Read review
5 of 5