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Hotel UMass

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436 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Marblehead, Massachusetts
1 review
Reviewed 4 days ago NEW

Everything is always 1st class when you stay at Hotel UMass. The front desk is very helpful. The rooms are always clean. Anything that you need they will immediately get it for you. The continental breakfast is more than adequate. My wife and I only want to stay at Hotel UMass if it is available. The location is perfect too... More 

Helpful?
Thank gerryornecpa
Baltimore, Maryland
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

My biggest complaint is the AC system, where you can't really shut it off. One would think that after all of the remodeling this issue would be addressed. We stayed with a large group (occupied 26 rooms) and requested fridge and microwave to be placed in just 2 rooms. Were never told that this would not be available. Upon arrival,... More 

Helpful?
Thank Nostalgia212
Amherst, MA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

I didn't stay at this hotel-- though it sure looks nice. I live in Amherst and thought it would be a nice place for my wife and me to spend an evening here-- just for a pleasant escape. I inquired about it on line and I've been hearing form tripadviser ever since. Tripadviser keeps asking me about my experience there--... More 

Helpful?
Thank Jean-Pierre B
Washington DC, District of Columbia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Hotel is in the middle of Umass campus. Service was excellent, the rooms are ok but nothing special. Clean and comfortable. Bathroom was fine. Not much in the way of amenities, no work out facility on premise and student dining facilities in the basement. No separate dining or bar for guests. Good location for Umass guests which we were not,... More 

Helpful?
Thank Valuinvst
LaMarCook, General Manager at Hotel UMass, responded to this review

Dear Vauinvst, We appreciate your taking the time to leave us feedback. It is lovely that you had a pleasant stay at Hotel UMass. Vauinvst we strive to provide quality service and convenience for all of our guests with that being said, we will be addressing the concerns with our bedding and HVAC unit. Your comfort and satisfaction are extremely... More 

Boone, North Carolina
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 October 2016

Stayed here with my wife who was attending a conference on campus. Surprisingly quiet, considering that there is a student common area one floor below the lobby. That same area has a food court, which is nice if you need to grab a quick snack or light dinner. Friendly, helpful staff and decent breakfast. Complimentary cookies are a nice touch.... More 

Helpful?
Thank Christina M
1 review
Reviewed 29 October 2016 via mobile

Very friendly staff. Extremely convenient for any on-campus activities. There is no real on-site restaurant to sit down and enjoy dinner and drinks. Room was very clean. Decent continental breakfast in the morning. No charge for parking was welcomed.

Helpful?
Thank Thomas Z
Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
Reviewed 26 October 2016

This is an extremely well-kept, modern hotel; our room was very comfortable and absolutely immaculate.The staff was very personable and helpful. Apparently the hotel is run by U Mass students, and they all deserve an A! This is a nice place!

Helpful?
Thank Bert E
Boston, Massachusetts
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2016

As a former student, I was pleasantly surprised with how wonderful our flagship hotel is. The facility is incredible comfortable. It is in a great location, within the campus center complex. UMass Amherst is a city unto itself. The hotel that sits in it's center is as nice or better than any other in the area.

Helpful?
Thank roulhack
1 review
Reviewed 12 October 2016

The booking on the phone was easy and quick. When I had to cancel one of the two nights due to change of travel plans, the cancellation was completed painless and promptly, without any surcharges and hassle. The room is always clean with comfortable bedding. With my son at the university three more years, I have no doubt that I... More 

Helpful?
Thank Sandy X
1 review
Reviewed 30 September 2016

Every Hotel should have college students run their hotels. The staff at UMass were fantastic . My son was getting married at Montague Retreat and UMass Hotel was the best option for family and friends. I was unsure about it being on campus and all but I was wrong! We had family coming from MA to Mexico. They handled the... More 

Helpful?
Thank DAVID A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 

Additional Information about Hotel UMass

Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243 (Formerly Campus Center Hotel)
Region: United States > Massachusetts > Hampshire County > Amherst
Price Range: $191 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst
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Questions & Answers

Here's what travellers have asked, with answers from Hotel UMass staff and other travellers.
3 questions
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Wokingham, United Kingdom
over a year ago
8 months ago
over a year ago

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Questions? Get answers from Hotel UMass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the elevators are noisy.”
 of 5 bubbles gerryornecpa, 30 Nov 2016 | Read review
“Had room with queen bed and it was a bit small. Only a shower in the bathroom, no tub”
 of 5 bubbles Valuinvst, 31 Oct 2016 | Read review
“High floors have great views of campus”
 of 5 bubbles roulhack, 15 Oct 2016 | Read review
“None really. I was in a normal room. I would avoid rooms near the elevators. Ice machine is noisy and in the open quad.”
 of 5 bubbles SCBulldog, 18 Aug 2016 | Read review
“We asked not to be near the elevator as others on tripadvisor said that would be noisy.”
 of 5 bubbles spellboundmom, 16 Aug 2016 | Read review
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