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Hotel UMass

1 Campus Center Way University of Massachusetts, Amherst, MA 01003-9243
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About

#1 of 3 hotels in Amherst
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Conference facilities
Salon
Baggage storage
Concierge
Car park
Wifi
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English

Location

1 Campus Center Way University of Massachusetts, Amherst, MA 01003-9243
Hotel UMass
523Reviews3Q+A100Room tips

Reviews
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kevin H wrote a review Feb 2024
4 contributions
Great location for a visit to UMass. Stayed in room 718 this weekend. Not only did we hear the elevator Shaft all night long. They decided to do some kind of repair work at 1:30am till 3am ? literally thought they were going to fall through the ceiling. Heard bolts dropping, water running, and constant banging.. Nice !! Never again
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bluemango4me wrote a review Sept 2022
Bucks County, Pennsylvania257 contributions94 helpful votes
Hotel's Favourite
We were attending an event (Antiquarian book fair) located on campus and this was extremely convenient! Our room was very clean, bed comfortable, and amazing view! There are many very good food options in the building too. We were very happy with our stay and would recommend. Check in was easy, with friendly service! Continental breakfast was fine, very good pastries. Our casual interactions with students were very pleasant!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lilly M wrote a review Sept 2023
1 contribution
Good: Clean room, comfy bed, nice staff. Bad: No microwave. Could rent a fridge if any available. Continental breakfast was ok. No room service. Food court closes at 6pm. No USB ports. Thermostat difficult to control. Could hear voices through the walls and from the halls due to door gap and toilets flushing. Weird dirty looking cement building.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Flat Earther wrote a review June 2023
Winthrop Harbor, Illinois123 contributions69 helpful votes
Great hotel in a convenient location! Pros: easy access to the campus, quiet, great student (and visitor) dining options in the same building. The room was very clean and quiet. The bed was extremely comfortable, and the pillows are super fluffy and abundant. Cons: TOO COLD. I got to my room and it was 66 degrees. I quickly found the thermostat does absolutely nothing. One morning I woke up and it was a comfortable 74 degrees in the room, but the temperature more often hovered around 69 degrees. I made frequent trips outside to warm up. Also there's a 2" gap under the door to the hallway. Conversations easily travel under the gap. I feel like a small autonomous robot could easily access the room by scooting under the door.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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shellshock422 wrote a review Dec 2021
cheyenne51 contributions12 helpful votes
We had been to 5 hotels on this trip and this was the most expensive and worst one! It wasn’t very clean, loud heater and the worst breakfast ever! They had hard bagels you stick in the toaster yourself. The pasties were also hard and stale. And that was your only option. We went to buy breakfast our second day.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LaMar Cook, General Manager at Hotel UMass
Responded 17 Jan 2022
Hello Shellshock, Thank you for taking the time time to share your recent experience at Hotel UMass. As the Hotel Director I would like to personally apologize for the inconvenience you experienced. For your information we receive fresh pastries daily from our award winning (in-house) Bakeshop. We also receive fresh bagels (every other day from our local partner the Tandem Bagel Company. As far as cleanliness. We recently were awarded the Inspector’s Best Of Housekeeping Award from AAA. This award recognizes hotels that receive the highest possible cleanliness and condition scores. We were also one of the 1st hotels to receive a (Covid-19) Clean & Safe Certification from the Mass Lodging Association. It sounds like your experience was an unfortunate anomaly. If your plans require you to return to Amherst in the near future please reach out to me directly. Regards, LaMar Cook
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe M wrote a review Sept 2021
Westport Point, Massachusetts9 contributions5 helpful votes
No organization at all. Over an hour wait to check in. Only one staffer on to handle a long line of check ins. Tried calling Lamar the general manager of this award winning mess and of course no answer. Not sure why we don’t anticipate a crowd with home football game etc…place was crowded and yet no staff.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LaMar Cook, General Manager at Hotel UMass
Responded 17 Jan 2022
Hello Joe M, Thanks for your review. 9/18 was a tough day for us. Long story short, we actually were fully staffed but lost a worker that afternoon due to an unfortunate medical emergency. The hotel manager was about 6 hours away dealing his own family emergency. Unfortunately, sometimes things happen that are well beyond our control. It was never our intention to make anyone wait an extended period of time to check in. The staff that remained that day did an amazing job considering the circumstances. Thanks again for taking the time to submit a review. Regards, LaMar Cook
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NancyB wrote a review Mar 2020
New York City, New York4 contributions
We stayed at this hotel when visiting Umass to watch a hockey game. Everything was so easy to get to including Amherst. Very new and clean with modern amenities like refillable bottles and clean air filters. bathrooms are small but spotless. Don't need to go outside to get to garage or many eating options downstairs.
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: ask for a room with view of the pond
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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travelmavensny wrote a review Mar 2020
New York City, New York70 contributions71 helpful votes
This is the 2nd time I have stayed at the UMass hotel for a conference. I was disappointed both times. The bed was lumpy and uncomfortable with a palpable ridge all the way up the middle of the bed. The bathroom was totally inadequate - it was so small that you could not sit on the toilet without closing the bathroom door. My room was two doors down from the extremely loud bank of elevators, which kept me awake all night (I had requested a room away from the elevators). I was booked for a 2-night stay, but missed night #1 when my car broke down. I called the hotel at the time, and asked that the first night's stay be waived as a courtesy for circumstances beyond my control. I asked again when I arrived, and again when I checked out. The manager ignored my 3 attempts to communicate directly with him and no courtesy accommodation was made. Apparently he is too busy to bother with guests. A very disappointing hotel all round.
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Date of stay: March 2020
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: Avoid any room remotely near the elevators
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Columbo wrote a review Feb 2020
Columbus, Wisconsin330 contributions90 helpful votes
With current construction it is difficult to find the hotel if you strictly follow your Apple or Google maps. When you get to campus follow the campus signs for HOTEL UMASS. As for the hotel, the underground parking is rather convenient but the ramp is very busy with students. Be sure to slow down. My room was relatively comfortable but the heating unit made the room very, very dry. The bathroom is quite small considering the room has two Queen size beds to sleep up to four. Four occupants would be too cozy. The front office staff is helpful and the continental breakfast and beverage service is very nicely done.
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Katie M wrote a review Nov 2019
Medford, Massachusetts27 contributions2 helpful votes
My friend and I were in the area to attend a Baby Shower and stayed over night. It was excellent. The room with a view was very nice! Devin at the front desk was very helpful and friendly. He not only recommended a restaurant for dinner, he made the reservation for us. I made sure to let the Hostess know as well the Hotel recommended them. There is plenty of parking in the garage. When I visit my friends, I will stay there again.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: Overlook the pond across the street - pretty view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LaMarCook, General Manager at Hotel UMass
Responded 8 Nov 2019
Katie, Thank you for your amazing 5-star review! We are thrilled you enjoyed your stay with us! Your high praises is the reason our staff performs at such outstanding levels. We will continue to ensure the best service possible as long as we have amazing guests like yourself staying with us! See you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$256 - AU$355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
umass hotel at the campus amherst, campus center amherst
FORMERLY KNOWN AS
Campus Center Hotel
LOCATION
United StatesMassachusettsHampshire CountyAmherst
NUMBER OF ROOMS
116
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL UMASS (AU$256): 2024 Prices & Reviews (Amherst, MA) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel UMass
Which popular attractions are close to Hotel UMass?
Nearby attractions include UMass Fine Arts Center (0.5 km), University Museum of Contemporary Art (0.4 km), and Herter Art Gallery (0.4 km).
What are some of the property amenities at Hotel UMass?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel UMass?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel UMass?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Hotel UMass?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel UMass?
Conveniently located restaurants include Sunset Grill and Pizza, Berkshie dining hall, and Newman Center.
Does Hotel UMass offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel UMass?
Many travellers enjoy visiting Emily Dickinson Museum (2.0 km).
Is Hotel UMass accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.