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All reviewscivic centerattached restaurantfront deskroom was cleanhotel is locatedsmoking roomplace to staycontinental breakfasta great stayshopping tripshopping and restaurantsoutdoor pooleasy accessthe breakfast areaoff the highwaywafflescoffee maker
Came here in January 2018 and was pleasantly surprised by the hotel, as shown in my previous review under the name Ethan B. Was planning on going to the Fairfield Marriott but after we got a rude welcome there, we switched to ol' faithful (Best...More
After a long day and shortly after darkness descended I chose Augusta, Maine as a destination. The problem was I found access to the hotel a little confusing but carefully edged my way to the front door. Any negative feelings were dispelled when I entered...More
Thank Garth S
Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 13 January 2018
Dear Garth S,
Thank you for taking the time to write this review! We do apologize that you had a hard time finding our property, but we are glad you enjoyed your stay with us:) It is great to hear that you found our breakfast...More
No availability in Waterville to attend a funeral so kept looking till we found a good rate at this one. Very friendly and helpful staff. Average hotel. Big concern was door #2 to enter hotel from parking lot was never locked. Anyone could walk in...More
Stop over on my way home to NB. The hotel was close to highway with easy access. Only problem with stay was there was a strong order of jaxex or other cleaning solution, made my eyes water. Other than that it was ok.More
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Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 21 March 2018
Thank you for taking the time to write this review. I sincerely apologize for the strong odor that you described, we are in the process of painting all of our rooms currently so that may be what you were smelling during your stay....More
I'll start with the good: the room was very clean, the bathroom was nice and the bed was very comfortable. The staff was very friendly and the breakfast was good for a continental style. The woman in charge of the breakfast that day was super...More
1 Thank kaelin t
Response from Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center InnResponded 17 February 2018
Dear Kaelin t,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience...More
Response from Katherine L | Reviewed this property |
I wanted to know the same thing. We stayed there because it had smoking rooms. My husband is 66 and has tried unsuccessfully to quit many times over the years. When we pay for a room, we want to be comfortable. We don't want... More
I wanted to know the same thing. We stayed there because it had smoking rooms. My husband is 66 and has tried unsuccessfully to quit many times over the years. When we pay for a room, we want to be comfortable. We don't want to pay fora room only to have to spend half the time either outside in the cold, or sitting in the truck when we could be in our room, comfortable and happy. Most hotels don't allow smoking, so it's refreshing to find one that does.