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I don't typically review hotels unless they are unique or a great stay.
The staff at The Residence Inn by Marriott was friendly, the suite was updated and spacious and the overall stay was relaxing. This hotel is near shopping (Auburn Mall) and a few...More
Thank Scott J
Response from Scott L, General Manager at Residence Inn by Marriott AuburnResponded 19 April 2018
Thank you for taking the time to review us on TripAdvisor. I'll be sure to share your feedback with the team. Thanks again, and we'll see you next time your plans bring you back to the Auburn area.
Wish I could say without reservation what a lovely property this is because in many ways it is. The rooms are quite spacious (we had a suite) and well appointed. It's the perfect place for a long-term stay and/or for a family or work colleagues...More
Thank Sophie P
Response from Scott L, General Manager at Residence Inn by Marriott AuburnResponded 16 April 2018
Dear Sophie P,
Thank you for sharing your feedback. My sincere apologies for the inconveniences that you had experienced. I hope you understand that this was an isolated incident and certainly not an everyday occurrence. However, I'm glad you were able to get relocated to...More
We were expecting more from a Marriott: Positive: clean room.
Negative: no hot tub, the picture shows a hot tub in their ad; frigid pool water, the t
technician could not fix so we couldn’t swim either. Very, very low shower pressure. Also, we were...More
Thank Sharon B
Response from Scott L, General Manager at Residence Inn by Marriott AuburnResponded 4 April 2018
Dear Sharon B:
Thank you for your feedback. We do strive to exceed all of our guest's expectations, and want to ensure that our guest's concerns are rectified prior to them checking out. We do set our pool to 82°F, and check on the pool...More
The hotel is under construction right now. The hot tub is closed, and the usual breakfast area is closed, although they are still serving breakfast in another room. This is a bummer, because we came here with my kids to use the pool and hot...More
Response from Paul G, Manager at Residence Inn by Marriott AuburnResponded 22 February 2018
Please accept our sincerest apologies the the renovations going on at the hotel. We strive to make sure every guest is satisfied during each visit, but there are times we fall short. The renovations will end the first week of April and we will have...More
In a nutshell, the room smelled, but the customer service stunk even worse.
I booked a double room suite for a two-night family girls getaway. The room was spacious and seemed fine at first till we noticed the smell coming from the kitchen. Didn't figure...More
Response from Scott L, General Manager at Residence Inn by Marriott AuburnResponded 26 February 2018
Thank you for your feedback on TripAdvisor. We take our guest concerns very seriously and strive for service excellence. I will personally be following up with my team to address your concerns, so incidents of this nature do not happen in the future....More
Our location does not offer a shuttle service, mainly because we are a 45 minute drive from the Portland Jetport. We do however have several taxi services that our staff could recommend and arrange for you.