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Courtyard Alexandria

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115 Reviews from our TripAdvisor Community

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Showing 115: English reviews
New Orleans, Louisiana
Reviewed 4 weeks ago

Excellent property -- When we checked in , the front desk customer service representative thanked us for our Platinum Loyalty. We we given an upgrade to a Suite (thank you very much!) . After checking in- we went to the Bistro - the food was excellent and the drinks were even better !! When we entered our room - half...

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Thank Brent D
Fort Myers, Florida
Reviewed 8 October 2016

Stayed here for one night as part of a road trip. The hotel is as expected for a Courtyard but a bit off the highway in terms of access. The access road is under construction and the location is such, that there's a bit of confusing surface road maneuvering to get there. They do have a Bistro and serve breakfast...

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Thank Gingy Q
Timothy M, General Manager at Courtyard Alexandria, responded to this review

Thank you for taking the time to complete a comment about your stay at the Courtyard in Alexandria. I'm glad to hear that you enjoyed your stay. We apologize for the construction you encountered trying to get to the hotel. It has been completed. If you are needing refreshments before the Bistro opens, we have implemented services to accommodate your...

Fairhope, Alabama
Reviewed 23 September 2016 via mobile

The hotel lobby staff when I arrived were very friendly and helpful. The lobby area was clean and up to date, you can tell it's a newer hotel. The room was nice and had a mini fridge and microwave. The best part was the morning staff at the cafe! Those ladies were awesome, very friendly and always had a smile!

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Thank Ovsurf
Management response:

Dear Valued Guest, We are delighted to here that your stay with us at Courtyard by Marriott in Alexandria was satisfying. We are excited about our renovated rooms and public areas. We hope that when you travel to our area again, you choose to stay with us. Again, thank you for choosing the Courtyard in Alexandria. Timothy Murray General Manager

Dallas, Texas
Reviewed 24 July 2016

This is a nice hotel to stay in, while in Alexandria, La. We stayed for two nights. The only problem we had - Our room did not get cleaned on our first night of stay. We was visiting with friends and was to meet them at 11 a.m. the next morning. The cleaning person (Spanish woman) knocked on our door...

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Thank Ann J
Dry Prong, Louisiana
Reviewed 11 June 2016 via mobile

We are staying here for the weekend. The check in was a little fender bender possibly because of new staff at the front desk. But as soon as I got the manager to look in the mater, one fine young man Matthew Slater just simply made everything wonderful. The hotel is nice, wonderfully located, all the bells and whistles are...

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Thank Tapas S
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. Your warm comments are very much appreciated. As always, thank you for staying at the Courtyard Marriott located in Alexandria, LA. Sincerely, Samuel Kyles Assistant General Manager Courtyard Marriott

Reviewed 19 May 2016 via mobile

I joined my husband on a team building business trip the weekend of the dragon boat races , & we stayed at the courtyard. The hotel is very clean, modern and comfy beds. The staff was friendly & whenever we return to the city we will definitely be staying here.

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Thank ALHaygood
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. It is always a pleasure to share great comments like yours with my staff. As always, thank you for staying at the Courtyard Marriott located in Alexandria, LA. Yours in Hospitality, Samuel Kyles Assistant General Manager Courtyard Marriott (AEXCY)

Reviewed 18 May 2016 via mobile

The hotel staff was very helpful and friendly. Our room was a little dated, but it was very clean. We stay in Alexandria often when traveling to Gulf Shores Alabama. This is by far the one of the best hotels in Alexandria we have stayed in. I would definitely recommend it.

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Thank stephen k
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. I have shared your great comments with my staff. We take great pride in serving our guest with enjoyable accommodations. As always, thank you for choosing to stay at the Courtyard Marriott located in Alexandria, LA. Yours in Hospitality, Samuel Kyles Courtyard Marriott (AEXCY) Assistant General Manager

San Jose del Cabo, Mexico
Reviewed 30 April 2016

Visited Alexandria, Louisiana to visit family and chose Courtyard Alexandria based off reviews and location. The staff was friendly and the rooms were clean. I enjoyed the private balcony and side entrance & exit door. Just wish there was a Jacuzzi. On a side note...The elliptical machine may need servicing...It was louder than my head phones while in use. It...

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Thank CaboMichelleQ
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for your kind comments. I will share your comments with David and the rest of the staff to keep taking great care of the guests. We hope to see you again. Samuel Kyles Assistant General Manager Courtyard Marriott Alexandria (AEXCY)

Reviewed 17 April 2016

Friendly and gracious staff greeted me and even provided laundry soap, which was a very welcome gesture. The bed was half-crushed, probably needed to have the mattress turned a month ago. The bistro provides limited fare and relatively expensive prices. Breakfast was a re heated premade sandwich that cost 8 dollars.

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Thank Jack W
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. We would like to apologize for the condition of the mattress, and the less than exceptional quality provided by our Bistro. I can assure you that each department has been advised of this issue, and we are working hard to correct these issues. Yours in Hospitality, Samuel Kyles Assistant General Manager

Austin, Texas
Reviewed 16 April 2016

New hotel with clean, fresh rooms with lounge area, desk, fridge and microwave. Really nice outside area with pool and lounge area around a fire pit. The hotel has a restaurant for breakfast and dinner plus a market for snacks. Also shops and restaurants nearby. Staff is really friendly and helpful. Really recommend this hotel for everyone staying in Alexandria.

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Thank Malin D
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. We are always excited to receive such great reviews such as this one. Our staff tries it's best to provide exceptional service to all of our guests. Yours in Hospitality, Samuel Kyles Assistant General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
If you're looking for hotels in Alexandria, LA, you'll love the stylish new Courtyard Alexandria. Our Louisiana hotel is next to Alexandria Mall and minutes from LSU-Alexandria. We're also close to Proctor & Gamble, Christus St. Frances Cabrini Hospital, and CLECO, as well as attractions like the Alexandria Zoo, England Airpark, and Riverfront Center. Our hotel features free Wi-Fi and high-speed wired Internet access, plush bedding, ergonomic work spaces, 32" flat-screen TVs, and mini-refrigerators in every room and suite. Our modern, open lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, as well as beverages from Starbucks and our full bar. Eat. Drink. Connect. Burn calories in the fitness room or simply relax in our sparkling pool. Planning an event? Let us know - our largest space hosts up to 40. Our Courtyard hotel by Marriott offers style and service that few Alexandria, LA hotels can match - so make a reservation today! ... more   less 

Additional Information about Courtyard Alexandria

Address: 3830 Alexandria Mall Dr, Alexandria, LA 71301-3601 (Formerly Courtyard by Marriott Alexandria)
Region: United States > Louisiana > Alexandria
Price Range: $144 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria 3*
Number of rooms: 96
Reservation Options:
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Questions & Answers

Questions? Get answers from Courtyard Alexandria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Good service”
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