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Sheraton Grand Panama

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493 Reviews from our TripAdvisor Community

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Showing 295: English reviews
Hertfordshire, United Kingdom
Reviewed 21 September 2012

The trip had started off on a bit of mix up with our hotel driver not being at the airport to great us, then there was no bell boy at the front to help with luggage. The hotel staff however couldn't be more apologetic and are empowered so long as it can be supported with a good argument to their...

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Helpful?
1Thank apsara14
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12, 2012 Dear Apsara14: Thank for your kind note acknowledging our team. We strive to provice good service and your feedback is very important for us. We hope you will be back again during your next travel. Regards, Fernando Cardoso General Manager

The World
Reviewed 20 September 2012

Stayed here for just 1 night due to a diverted flight. Hotel staff were very helpful and efficient. Ate in their Bahia - buffet restaurant, standard international buffet style food, decent selection. Rooms were spacious, some with good views out to sea, Internet worked well. From what I could see, good location to downtown, but did not get the chance...

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Thank WarwickintheWorld
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

September 22, 2012 Dear Warwickintheworld: Thank for your kind note and for acknowledging our staff. Your feedback and opinion are very important for us. We look forward to seeing you again in the near future. Regards, Fernando Cardoso General Manager

Ottawa, Canada
Reviewed 17 September 2012

Experience was fine with the hotel itself. The hotel is a little bit out of Panama City and therefore you will have to take a taxi everywhere. The taxi from the hotel are expensive. I was usually charged about $15 to the old city. Going the other direction I got a taxi several times for $5. I think the tours...

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Helpful?
1Thank OttawaCanTravel
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12, 2012 Dear OttawaCanTravel: We greatly appreciate you feedback and opinions about our property. Thank you for taking the time to provide us your compliments about our property. We hope you will have the opportunity to visit our hotel during your next travel to Panama. Best regards, Fernando Cardoso General manager

Franklin, Tennessee
Reviewed 12 September 2012

I arrived here on the night of 10th of September to attend a conference. When I woke up the next morning and turned on the tap to brush my teeth all I got was a gust of wind! There was no water. When I enquired, I was told that there was a water supply disruption across many parts of the...

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Helpful?
Thank Naradha
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Septemer 13, 2012 Dear Naradha: We appreciate your feedback during your stay with us and we are deeply sorry for all the inconveniences. Unfortunately, this situation could not be controlled by the hotel as it was a problem of the water treatment plant of the city of Panama, which directly affect the area where our hotel is located. Again, please...

Prince Rupert, British Columbia, Canada
Reviewed 31 August 2012

Our stay at the Sheraton Panama City & Convention Center was excellent! The staff was overwhelmingly friendly and helpful! We were upgraded to a Club level room because it was our honeymoon by the young lady who checked us in. Our concierge arranged an english speaking tour guide for us who was INCREDIBLE! Our room was clean, bright and had...

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Helpful?
2Thank Trish L
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

September 1st, 2012 Dear TrishL: Thank very much for your kind note acknowledging our staff and services. We always strive to provide excellent attention to our guests and your feedback is greatly appreciated by our team. We hope you will have the opportunity to come back again during your next visit to Panama. Best regards, Fernando Cardoso General Manager

Toronto, Canada
Reviewed 30 August 2012

I attended a wedding here - my purpose for going to Panama and the waitstaff in the banquet area were great - very friendly and very attentive. The food was very good. I went back the next day for dinner at their restaurant and to spend time in the casino attached to the hotel. My feelings regarding the service and...

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Helpful?
Thank Liz8723
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

September 1st, 2012 Dear Liz8723: Thank you very much to take the time to share with us your experience here at Sheraton Hotel. We are very sorry to that you have a bad experience with the taxi services. Your feedback is very important. We look forward to welcoming you back during your next visit to Panama. Best Regards, Fernando Cardoso...

Ottawa, Canada
Reviewed 26 August 2012

The problem begins with the description on the web site in which the rooms are described as recently refurbished. The term, 'recently', was extremely generous as the decor is considerably outdated and the furniture quite worn. The mattress on the bed needed replacing as well. Our walk-in shower was a death trap as one's feet would start to slide even...

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Thank RoadwarriorLynne
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

Panama, November 12, 2012 Dear RoadwarriorLynne: Thank you for note regarding your stay with us. We greatly appreciate your feedback and opinion. We hope you will have the opportunity to visit us again in the near future. Regards, Fernando Cardoso General Manager

Reviewed 24 August 2012

Sheraton Panama City & Convention Center is a very nice property, well design, welcoming with various services. I was mostly impressed with the Club Lounge; it is the best Club Lounge that I have seen so far. It is always loaded with variety of food, snacks and drinks. The staff are superb, excellent customer service and friendly. As a Platinum...

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Helpful?
Thank kianola
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

August 25, 2012 Dear Kianola: Thank very much for your kind note and for acknowledging our staff services. We always strive to provide excellent service and your feedback is greatly appreciated by our team. We are happy to know that you enjoy our Club lounge. We look forward to seeing you again in the near future. Best regards, Fernando Cardoso

David, Panama
Reviewed 21 August 2012

My family and I went to the Sheraton Hotel in Panama, last weekend and received the worst customer service we have ever experienced. After traveling for 6 hrs. by car with 3 small children we arrived at 3PM right at checking time. The receptionist said they were busy and we had to wait for 1 hour for our rooms to...

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1Thank epaniza
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

August 22, 2012 Dear Epaniza: Thank for taking your time to share with us your experiences. We are sorry to hear about all the inconveniences that you have in our hotel. Please excuse for this situation. Your opinions and feedback are very important for us. We look forwar to welcoming your back during your next visit. Regards, Fernando Cardoso General...

Fort Lauderdale, Florida
Reviewed 18 August 2012

Business visit to a expo at the convention trip. Stayed for a week, sitting right across from the convention center. Only had breakfast there, can get crouded when parking attendants bring cabs and people's car at the same time.

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Thank tiredreamer
Giselle S, Director de Relaciones Públicas at Sheraton Grand Panama, responded to this review

August 22, 2012 Dear Tiredreamers : Thank you so much to take the time to share with us your comments about our hotel. Your feedback is very important for us. We look forward to welcoming you back during your next trip to Panama. Best Regards, Fernando Cardoso General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 

Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Price Range: $171 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Panama 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City
Hotel Style:
#7 Casino Hotel in Panama City
#15 Spa Hotel in Panama City
#23 Luxury Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Panama staff and other travellers.
6 questions
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Huffman, Texas
4 months ago

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Questions? Get answers from Sheraton Grand Panama staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“14th floor rooms are more expensive. It will qualify you to use the 15th floor executive restaurant for breakfast and snacks at no charge.”
 of 5 bubbles helen_cuevas, 30 Aug 2016 | Read review
“Try not to be near the elevator and in an upper floor over pool, where's more quiet.”
 of 5 bubbles DKanada, 15 Jul 2016 | Read review
“Rooms looking to the Pacific Ocean”
 of 5 bubbles lars16pr, 28 Jun 2016 | Read review
“Don't forget Spanish translator.”
 of 5 bubbles 539maksb, 18 May 2016 | Read review
“Ocean view is the best.”
 of 5 bubbles 330thew, 17 May 2016 | Read review
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