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Hotel Terraza

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95 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Toronto, Canada
Reviewed 26 September 2016

good wifi. excellent customer service. breakfast same everyday but sufficient. good location, McDonalds, dollarama (really), lots of eats within walking distance. rooms also nice and housekeeping good. far from airport but the airport is set far from city.

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Helpful?
Thank AtiyaQ
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments. We are very happy to know that our staff took good care of you! You will be happy to know we have varied our breakfast options so you can enjoy it the next time you stay with us. Thank you again for taking the time to share your experience...we hope to have you...

Takoma Park, Maryland
Reviewed 31 July 2016

A great hotel, centrally-located, that has spacious rooms, excellent food, and an attentive staff. A colleague has been coming here for years and we experienced what he promised. This is an elegant hotel but without the stuffiness and chain feel of the bigger high-end hotels. Great management, and staff who were able to do or find what we needed. Good...

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Helpful?
Thank John C
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments about our hotel. We are very happy to know about your good experience. We hope to have with us again very soon!

New Jersey
Reviewed 25 May 2016

The hotel is old, as a previous reviewer mentioned, however the washable parts (i.e. bathroom) were very clean. The bed was clean, and very firm. There were no off-putting odors, and my room had great air-conditioning. The food was tasty and not overcooked. The staff are very kind and made the stay even more enjoyable. Our server, Reynoldo was delightful.

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Helpful?
Thank Marla001
Guatemala
Reviewed 2 March 2016 via mobile

Stayed here for a week on a business trip. The staff is extremely friendly and accommodating with any request. The food is really good. The building is conveniently located near commercial areas, restaurants and offices. The downside is that the hotel infrastructure is very outdated (rugs seem dirty, the gym badly equipped, the rooms are old, wifi is sluggish and...

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2Thank maguiluz
San Jose, California
Reviewed 28 February 2016

This place is absolutely fantastic! A group of us were staying here for a week while on a medical mission and we loved this hotel! The food is delicious, the rooms are comfortable with A/C and WiFi, and the staff is very nice and helpful. The rooms were always clean and the views from the windows are of the city...

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Helpful?
Thank Omar3090
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you for your comments! All of our staff enjoyed getting to know the team on the Medical Mission. Congratulations on your hard work! We are delighted to know you enjoyed your stay, We hope to have you with us again very soon!

San Jose, California
Reviewed 28 February 2016

I spent 6 of my 8 days in El Salvador at Hotel Terrazza and I must say it was most enjoyable! From the front desk to the restaurant staff every interaction was positive and friendly. The rooms were very clean. The hotel is beautiful. Most nights we sat around the pool enjoying the breeze and the music. I highly recommend...

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1Thank Gottrauma13
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your kind remarks! We are very happy to know you enjoyed your stay. We hope you can stay with us again very soon!

MD
Reviewed 19 February 2016

I was there on government business. A government representative emailed the hotel to let them know they shouldn't charge us the 13% IVA tax. When I arrived it was still there and I spent 30 minutes at the front desk having them converse with the government agency and getting them documentation. The tax was supposedly removed from the bills for...

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Helpful?
Thank GwenMd
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you for taking the time to post some remarks. We truly apologize for any inconvenience that was caused, for which I would like to explain the following: Regarding the IVA tax exemption request: Your reservation was received through a travel agency, so we did not have an identification from the government office prior nor did we receive an email...

Reviewed 21 October 2015 via mobile

This hotel is home away home for me as I am in international sales and marketing.Food (as I am totally vegeterian but these people always be careful except two incidents when they served me chicken by so called mistake)people behaviour (except at reception Mr.Rony he should be somewhere in top buerocraye of the country he behave like this only,he proclaimed...

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Helpful?
Thank ABHISHEK G
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you for taking the time to share your comments. We are glad to know that your experience overall at our hotel was a pleasant one. We regret how there are language barriers that complicate situations, and we have given Rony your comments. He did try to be helpful and regrets any misunderstanding. We hope to have you again with...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 21 August 2015 via mobile

The hotel is very well located and going and has very good staff (best part of the hotel) everyone seems to be doing a pretty good job. There is room for improving in some areas specially: 1) outside noise 2) water heating system 3) the rooms need some remodeling

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1Thank A TripAdvisor Member
scastaneda, Gerente at Hotel Terraza, responded to this review
Google Translation

Muchas gracias por sus comentarios. Nos agrada saber que su estadia fue placentera. Gracias por sus sugerencias de cambios. Como...

Mexico City, Mexico
Reviewed 27 May 2015

It's an old average hotel good for business and having one or two days stay, not recommended if children or vacations plan. Good location The service and personal is really gentle and maybe the best part of the hotel

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1Thank zavalzaldo
scastaneda, Gerente at Hotel Terraza, responded to this review
Google Translation

Muchas gracias por tomarse el tiempo de escribir sobre nuestro hotel. Le comento que estamos en proceso de remodelación de...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Hotel Terraza

Address: 85 Ave Sur y Calle Padres Aguilar, San Salvador, El Salvador
Region: El Salvador > San Salvador Department > San Salvador
Price Range: $111 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Terraza 3*
Number of rooms: 80
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Also Known As:
Terraza Hotel San Salvador
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Terraza staff and other travellers.
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Questions? Get answers from Hotel Terraza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool internet is the best one in the hotel, however in the night is not quite good to be there because mosquitos”
 of 5 bubbles zavalzaldo, 27 May 2015 | Read review
“quiet hotel, spacious rooms”
 of 5 bubbles CarinaMensching, 5 May 2015 | Read review
“We faced the street and it was quiet. it would be even quieter if you faced the courtyard.”
 of 5 bubbles BobTriptoPanama, 16 Sep 2014 | Read review
“I always prefer a room facing the swimming pool because the terrace is pretty and there is a view of the volcano. I enjoy listening to parties on the terrace (the windows are sound proofed though) when there is one, but if you prefer quiet, you might choose the street side.”
 of 5 bubbles alexandrah416, 13 Jul 2014 | Read review
“Trade off. Rooms over the pool have nice view; but parties for quinceanera (girl who turns 15) sometimes make it a bit noisy but it is delighful to observe.”
 of 5 bubbles cambridge02138, 29 Jun 2012 | Read review
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