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Phoenicia Grand Hotel

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264 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Prague, Czech Republic
Reviewed 2 weeks ago via mobile

Important first point is to set your expectations ... you're in Bucharest ... so from this point of view, it is not bad hotel ... rather above average However .. it is 4stars hotel, so these are points I didn't like - in the hotel bar, you can't put your bill on the room bill ... so if you have...

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Helpful?
1Thank smu_prg
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Guest, Please let me take this opportunity to thank you for choosing Phoenicia Grand Hotel for your previous visit in Bucharest and for taking the time to share with us your experience. Your comments greatly assist us in our efforts to improve the quality of service we provide to our guests. We are looking forward to welcome you again...

Reviewed 2 weeks ago via mobile

The hotel it's a three star hotel from my perspective but I prefer it due to the fact that the breakfast it's very good and with a lot of food to choose. Regarding the rooms, are not my type but were clean. If you want to sleep in a four stars hotel, than choose other hotel. If you want to...

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Thank Lucian B
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Mr. Lucian B., It is a pleasure to know that our breakfast was beyond your expectations. Your remarks will not go unnoticed, because improving our services is a permanent issue for us and our costumers suggestions are very important. Thank you for choosing Phoenicia Grand Hotel and also for expressing your opinion. Best regards, Anca Ionescu Sales & Marketing...

Cluj-Napoca, Romania
Reviewed 4 weeks ago

The hotel is very hospitable! Generally the cleanliness predominate in the hotel. However it should be paid more for room cleanliness, especially the bathroom:       - drain in the shower was clogged, so water flowed all over the bathroom floor;       - toilet does not have that seal "disinfect" which normally is found at a 4 *Hotel;       - although...

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Helpful?
Thank sisco4779
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Guest, Thank you for your recent stay, for taking time to review our services and for all your suggestions. They are very appreciated. Regarding the message “disinfected” on the toilet, we would like to inform you that they are no longer mandatory, according to the legislation and, as they are not environment-friendly, we have decided not to use it...

Frankfurt, Germany
Reviewed 17 March 2017

This hotel has a beautiful foyer, very nice facilities including a spa and exercise room. Our room was rather dated and we had neighbors partying in the next door room until 3-4 a.m. It was pretty frustrating as it happened all week long. We could have complained but didn't want to change rooms. Our room was extremely warm and despite...

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Helpful?
Thank Pcehealy
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Pcehealy, Thank you very much for choosing Phoenicia Grand Hotel and for appreciating our breakfast and the services we offer. Improving our services is a permanent issue for us and our costumers suggestions are very important, so your remarks do not go unnoticed. We hope to have the pleasure of welcoming you back soon. Best regards, Anca Ionescu Sales...

Berlin, Germany
Reviewed 3 March 2017

The hotel is centrally located with good services and excellent breakfast capabilities. Especially the assortment of bread rolls was amazing. Although quite "old-fashioned" anything worked fine and the hotel staff is very helpful.

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Helpful?
Thank Froggy60
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Guest, It's a great pleasure to know that our services were up to your expectations. We hope that you will be our guest in the near future. Best regards, Anca Ionescu Sales & Marketing Department

Stuttgart, Germany
Reviewed 25 February 2017

Excellent hotel fairly close to the airport (about 10-15 min) with good service and a huge breakfast buffet. Location is convenient if one needs to go to the northern part of Bucharest, if I wanted to visit the city center I would probably look for a place closer to downtown - we didn't go to the city center, but based...

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Helpful?
Thank Aggie0815
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Aggie0815, Thank you very much for staying with us and for your valuable feedback. Improving our services is a permanent issue for us and our costumers suggestions are very important, so your remarks do not go unnoticed. We hope to have the pleasure of welcoming you back soon. Best regards, Anca Ionescu Sales & Marketing Department

Reviewed 3 February 2017

The hotel is located close to the airport and it has very nice rooms, with an ecellent bed. Pillows are very good. Clean, cozy, with everything you need in a hotel room. For business or fights, it is one of the best options in Bucharest. Very good staff also and the beakfast was the best I ever had in a...

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Helpful?
Thank Adrian V
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Mr. Adrian V., With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Phoenicia...

Reviewed 3 February 2017 via mobile

Very nice location 5 minutes with the taxi from the Mall. Impressing lobby with the amazing piano full of flowers, helpful and polite staff. Breakfast buffet was full of various things to choose, fresh juice of your choice with various fruits and veggies made on demand according to your recipe and last and most important clean room with a pillow...

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Helpful?
Thank Agapikouklinou
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Agapikouklinou, Thank you very much for staying with us and for your valuable feedback. It is a pleasure to know that our services were up to your expectations: location, breakfast with the fresh juice bar, lobby, staff, room and the variety of the pillows. We hope to have the pleasure of welcoming you back soon. Best regards, Anca Ionescu...

Reviewed 11 January 2017 via mobile

I recommend this hotel if you arrive in Bucharest for business or with your family. The staff is very nice and the ambience in the hotel is so relaxing! If is something what make the difference ... this is, for sure, the breakfast ... so enjoy it!

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Thank George A
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Mr. George A., It's a great pleasure to know that our services were up to your expectations. We hope that you will be our guest in the near future. Best regards, Anca Ionescu Sales & Marketing Department

Deva, Hunedoara, Romania
Reviewed 21 December 2016 via mobile

I ended up here not very happy în a late raining evening. But the staff was very nice; they even keep the restaurant open to make a nice libaneze dinner for me. The room is big and the matress comfy. And the breakfast...amazing: including libanese cuisine.

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Helpful?
Thank Corina Violeta O
Anca I, Sales & Marketing Department at Phoenicia Grand Hotel, responded to this review

Dear Mrs. Corina Violeta O., We are very happy to know that we have fulfilled your expectations in every aspect. Thank you for your recent stay at Phoenicia Grand Hotel. Best regards, Anca Ionescu Sales & Marketing Department

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the North part of the capital ( Baneasa Area ), close by to two of the most important communication nodes for air travel in Bucharest, but not far away from the city centre, Phoenicia Grand Hotel is an elegant, monumental and still extremely welcoming hotel.What counts for us is what is important to you and this is why comfort and well-being are inviting you to come in and leave all your worries at the entrance and enjoy personalized services and the havens of peace and quiet as Phoenicia Grand Hotel offers you: 348 rooms and apartments, 4 restaurants, 10 conference rooms, bar, spa center, beauty shop, large car park, free internet in all areas of the hotel, ATM. ... more   less 

Additional Information about Phoenicia Grand Hotel

Address: 87 Alexandru Serbanescu Blvd | District 1, Bucharest 7000, Romania
Region: Romania > Bucharest
Price Range: $84 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Phoenicia Grand Hotel 4*
Number of rooms: 348
Reservation Options:
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Also Known As:
Phoenicia Grand Bucharest
Hotel Style:
#11 Spa Hotel in Bucharest
#30 Luxury Hotel in Bucharest
#33 Business Hotel in Bucharest
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Questions & Answers

Questions? Get answers from Phoenicia Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4 floor and above!”
sisco4779, 27 Mar 2017 | Read review
“Standard room are perfect for a business trip”
838adrianv, 2 Feb 2017 | Read review
“Intersting place”
teodorr175, 16 Nov 2016 | Read review
“All the rooms are the same some how.”
abdullab2014, 1 Nov 2016 | Read review
“Ask for a room in the renovated part”
Exinal, 8 Oct 2016 | Read review
5 of 5