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Crystal Palace Hotel

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#35 of 172 Hotels in Bucharest
Certificate of Excellence
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1 room 2 adults 0 children
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Crystal Palace Hotel
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103 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Dokkum, The Netherlands
Reviewed 9 September 2016

Unfriendly staff, shower wasn't working properly. Staff only speaks Romanian (most of them), stessed. Hotel was clean, beds were OK. High proces. Won't book this hotel again at my next visit. There are better choices

1Thank huis992
Malmesbury, United Kingdom
Reviewed 25 August 2016

Let me start by saying that we chose a standard room. We were on arrival offered a room with a mere slit in the outer wall through which we could see the world. We requested a room with a conventional window and were moved to the fifth floor. This was far more acceptable, the former offering felt more like I...

Thank MalmesburyDave
Reviewed 5 August 2016

I relocated to Bucharest and i recommend the hotel. Great food and even better staff. Really satisfied . Room is small but comfortable, clean. Shopping mall is really close and restaurants. Hotel will provide you with all the necessary informations.

Thank Miroslav L
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your review and for choosing our hotel during your visit to Bucharest. We are glad that you found our personnel kind and hospitable, that you enjoyed our restaurant and that our location offered you enough alternatives to spend quality time in our city. Thank you for sharing your experience with us and we wish you...

Baia Mare, Romania
Reviewed 4 August 2016

I stayed for 2 weeks, when I relocated to Bucharest. The room in which I stayed was not so big but good enough for one person. Everything was very clean and they give all the facilities. The staff is very nice and helpful. The restaurant room is pretty classy and has a very good ambiance music. Also the breakfast options...

Thank SusanaAnastacio
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your review and for choosing our hotel during your stay in Bucharest. It was a pleasure having you as our guest; we're so glad that you felt welcomed and comfortable and we look forward to having you back with us next time you visit the city. Best regards, Florin Badita General Manager

Nitra, Slovakia
Reviewed 6 June 2016

- I love Crystal Palace Hotel...been there already 3 times and cant complain about anything - huge rooms, cheap minibar, staff at reception or even at the restaurant is all smiles and willing to help you - during my last stay I have been upgraded to a better room / nice surprise from them/ even found hand-written welcome note at...

Thank ohonthegypsystreet
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Ohonthegypsystreet, Thank you for your review and for your confidence shown in choosing our hotel several times already during your visits to Bucharest. We are glad that you enjoy spending your time in Bucharest by visiting the near malls and restaurants, that you like our guest rooms, services, offered facilities and also proud that you found our personnel kind...

Amsterdam, The Netherlands
Reviewed 22 May 2016

It is about 15-minute drive from the airport and 20-minute drive from the city centre. The cost is both 15-20 LEI, approximately € 4 to 5 so it is very convenient. The room is very clean, spacious and comfortable, with complementary welcome fruits. The staff is very friendly and polite. I highly recomment this hotel both for business and sightseeing...

Thank hi-trot
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Hi-Trot, Thank you for having chosen the Crystal Palace Hotel during your stay in Bucharest and for recommending us. We place great emphasis on providing a warm welcome, a friendly, but professional service to all our guests and we are very pleased to see that you enjoyed your time with us. We look forward to welcoming you back to...

Iasi, Romania
Reviewed 1 May 2016

I stayed at this hotel for a 2 day business trip. I loved the shower cabin which was big and roomy which allows you to move freely, clean room, great bed - although it was for 1 person I felt great and comfortable and the blanket allows your body to breathe, small TV (19-20 inch), good food at their restaurant...

1Thank Mihai C
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel during your stay in Bucharest and for your time to share your review. We are glad that you felt comfortable, that you liked our guest room, facilities and cleanliness. With reference to the restaurant, we are glad that you liked the food and thank you for your sincere opinion regarding the service;...

Reviewed 9 April 2016

I stayed here for 2 weeks. It was a very functional hotel. Location was perfect. My only complaint was I think someone must have been stood smoking where the air intake for the air conditioning was as I would return to my room and it would smell of smoke (I don't smoke and it was a non smoking room). Food...

Thank Ploes
Florin B, Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel during your stay in Bucharest and for your time to share your review. We are glad that you found our hotel’s location perfect and it is a real pleasure to know that we raised to your expectations with everything: restaurant, services and personnel. With reference to the beverage menu, we will take...

London, England
Reviewed 6 April 2016

Best things at Crystal Palace are breakfast and Wi-Fi. Room was very small and furniture and amenities disappointing - 2- to 3-star standard in my experience. Also impossible to regulate the temperature, which was rather too warm. Staff generally very friendly, as others mention, but check-in was unfortunately very unprofessional.

Thank usa30
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your sincerity and for sharing your opinion with us. We are glad that you enjoyed our breakfast, that you found our personnel friendly with welcoming attitude and that the internet connection was functioning in proper conditions. We are sorry that the guest room didn’t raised to your expectations; next time maybe you will try one...

Jeddah, Saudi Arabia
Reviewed 5 April 2016 via mobile

Great ppl they do all from heart Always smile welcome and offering help U never alone at all in that hotel Ppl give all the support u need Never visit Bucharest and not stay there 2 times where there and will always stay there All the best to them and many thanks to them

Thank Maamoun M
Florin B, Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your stay in Bucharest. It was a pleasure having you with us and we are glad that we made you feel welcomed, as we intended to. We look forward to have you back as our guest. Sincerely yours, Florin Badita General Manager

94 photos of this hotel

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Room/Suite (31)
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  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crystal Palace Hotel is distinguished by its location, in Bucharest’s north area, nearby the capital’s center and only 10 km away from the international airport, Henri Coanda – OTP. Its entire recent renovation, the high standard services, the kind and welcoming personnel, its conference center and business facilities, the fitness center, the modern and various guest rooms, all of these assets established our hotel to the 4 star up-scaled category.Its 74 guest rooms can host up to 160 guests. The Conference Center consists of three meeting rooms that can host any social or business event up to 60 persons. The variety of the services provided is completed by the Lobby Bar & Coffee Lounge, room service and the Choral Restaurant with its traditional and international cuisine.Our guest rooms’ diversity, design and features meet all of our guests’ special demands by being equipped with complimentary HSIA, air conditioning system, desk with electrical outlet, LCD TV, deposit box, mini-bar, comfortable mattresses, blackout curtains, opening windows, natural cosmetics and hair dryer.Due to its various room types, strategic location, conference center and facilities, high standard services, our hotel is recommended for both, business and leisure travelers, groups and long stays. ... more   less 

Additional Information about Crystal Palace Hotel

Address: 18 - 20 Cpt. Av. Alexandru Serbanescu | 1st District, Bucharest, Romania
Region: Romania > Bucharest
Price Range: $92 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Palace Hotel 4*
Number of rooms: 74
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Also Known As:
Crystal Palace Bucharest
Hotel Style:
#24 Business Hotel in Bucharest
#31 Luxury Hotel in Bucharest
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Questions & Answers

Questions? Get answers from Crystal Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are more spacious.”
Charlene1754, 13 Mar 2017 | Read review
“Choose the suite if possible if you stay longer”
basb2014, 29 Dec 2016 | Read review
“If you require space take the larger rooms the standards are in truth one person only units”
MalmesburyDave, 24 Aug 2016 | Read review
“Excellent bed and shower cabin”
880mihaic, 30 Apr 2016 | Read review
“just ask for a quiet room”
935marius, 27 Mar 2016 | Read review
5 of 5