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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
Sofia Hotel Balkan, a Luxury Collection Hotel
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892 Reviews from our TripAdvisor Community

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Showing 653: English reviews
Boston, Massachusetts
Reviewed 16 June 2015

The Sofia Hotel Balkan is often just called the "Sheraton" by taxi drivers. It is a great location, right down town with the entrance to a metro station pretty much in the hotel parking lot. It is within easy walking distance to many restaurants, shops, parks, and historical sites. The front desk is always pleasant and responsive. The check in...

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Helpful?
Thank Charley B
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review Sofia Hotel Balkan, a Luxury Collection Hotel. As you correctly pointed out, we are often called Sheraton by locals although many years ago our hotel joined The Luxury Collection - another of Starwood Hotels and Resorts' fabulous brands. We are thrilled to read that you enjoyed our spectacular location...

Woking, United Kingdom
Reviewed 15 June 2015

This hotel could not be situated in a better location in Sofia. Lots around the hotel to look at and visit and a short walk from the hotel you can get to most other interesting places in Sofia with the Main Street full of shops,bars and restaurants less than 10 mins walk away. The room was very good and big...

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Helpful?
Thank James M
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, We are so happy to hear that you enjoyed your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. Thank you for getting back to us with this lovely review, we are delighted to hear you found value with us and that you felt our five-star comfort. Should you decide to visit our beautiful city in future,...

New York, NY
Reviewed 9 June 2015

Location Location Location. Though Sofia is not large, the location of this hotel cannot be beat. It's right by Serdika station (roughly 20-25 min metro ride from Sofia airport.) Try to get a room with a view of the St Sofia statue herself. There is security upon entering the hotel but I had no issues with front desk. Wifi worked...

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Helpful?
Thank joey0530
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very happy that you have enjoyed your time spent with us and that we have made a contribution to your positive impressions of the hotel and the beautiful city of Sofia. Should your travels bring you...

Sheffield, England, United Kingdom
Reviewed 6 June 2015

+ Great looking building + Fantastic location + Great staff + Adjacent to a number of pleasant streets & heritage buildings + Good value + Nice views from most rooms - VERY disappointing restaurant - based on dinner service. - Average showers.

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Helpful?
1Thank Nuclearwasteman
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to review Sofia Hotel Balkan, a Luxury Collection Hotel. We are pleased to read that you enjoyed our location and facilities, especially our staff – the greatest asset we have. We regret to hear you had disappointing service at dinner and would very much appreciate if you share with...

Hong Kong
Reviewed 5 June 2015 via mobile

The Classic Rooms are a catastrophe. Do not book these rooms as they are horrendously dirty and in an unacceptable condition. Carpets are stained and soiled, drapes are visibly dirty, the mini bar is dirty and the bathroom has visible stains throughout. The decor is old and from an other area. Had the rooms been cleaned and maintained the furnishings...

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6Thank Antoine P
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are awfully sorry for being unable to provide you with the expected quality of product and service. Thank you for the expressed understanding of the difficulty of operating a fully booked hotel, which, of course, is no excuse...

Los Angeles, California
Reviewed 4 June 2015

While parts of this hotel seem to have a bit of the old communist shades of grey around the edges it is still THE place to stay. The staff is incredible, especially the front desk staff who can't seem to do enough for you. The lobby is usually busy with all sorts of business meetings/ conferences but not in an...

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Helpful?
Thank Lasa88
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guests, Thank you for this kind review of your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very happy to find out about your positive impressions of our staff - the driving force of the hotel, as well as from our facilities and executive features that you were able to enjoy. We hope that should...

Hollywood, Florida
Reviewed 31 May 2015 via mobile

Hotel is a little old but the service and location are excellent. Right in the center of everything you can walk to the main sightseeing spots. This was my second time here and this time I stayed here for 10 days. I did not have any problems at all either time. Restaurant is very good and there is free wifi.

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Helpful?
Thank Angela J
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are glad you had the opportunity to appreciate our cuisine and benefited from our free Wi-Fi services. It is wonderful to see that you have enjoyed your stay and that our location gave you the opportunity to experience...

Athens, Greece
Reviewed 27 May 2015

Hotel Balkan is situated right in the heart of Sofia, within walking distance of many main attractions. The building is an attraction itself as it's quite magnificent! It occupies a whole block (half belongs to the hotel and the rest to Bulgarias Central Bank) and many posh and expensive shops are around. Many restaurants are situated nearby, as well as...

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Helpful?
1Thank antonio r
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are glad you found our location satisfactory and our rooms met your needs. Your constructive notes have been taken seriously and we thank you sincerely for bringing them up. Trough comments like yours we are able to improve...

Pittsburgh, Pennsylvania
Reviewed 23 May 2015

This is a very nice hotel in an excellent location. Within walking distance you can see historical places and enjoy evening walks. Very friendly front desk staff at all times. They are willing to help and answer your questions. Mr. Dellan Doichev and his colleagues were very professional in their work.

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Helpful?
Thank Dr Aref A
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time and effort to write this wonderful review of your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are truly delighted that you enjoyed your time with us and that our professional team has attended to your needs. We will indeed extend your positive remarks to our staff members and...

Nicosia, Cyprus
Reviewed 23 May 2015

Stayed in a large suite consisting of a large bedroom adjunct to an equally large living area and a walk in closet, you cannot miss the feeling of a grand classic bygone era in sharp contrast to new establishments and communist style buildings in the same area. Clean, efficient, good service, next to a metro station and walking distance to...

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Helpful?
Thank ash y
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are extremely delighted that we have been able to provide you with the setting and comfort for your five-star experience in Sofia. Should your travels bring you back to Sofia, we will be happy to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $103 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#12 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton is much better in terms of service.”
 of 5 bubbles Barberrys, 22 Feb 2017 | Read review
“Breakfast is expensive...cross the road for plenty choices”
 of 5 bubbles Dadofajambo, 21 Feb 2017 | Read review
“Request high floor rooms for good view”
 of 5 bubbles theopi22, 6 Feb 2017 | Read review
“all rooms I saw were very elegant and upper class”
 of 5 bubbles Gc787, 1 Feb 2017 | Read review
“Check for the howling dogs which I only heard from the room on the left-hand side of the hotel. They start at 4 am!”
 of 5 bubbles Jon636, 20 Jan 2017 | Read review
5 of 5