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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
Sofia Hotel Balkan, a Luxury Collection Hotel
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894 Reviews from our TripAdvisor Community

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There are newer reviews for Sofia Hotel Balkan, a Luxury Collection Hotel
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Showing 654: English reviews
Belgium
Reviewed 3 weeks ago

I would call this hotel average: it didn't surprise me in any way but also didn't let me down. The hotel is rather old fashioned and could need some renovating but on the other hand it's very spacy (the ceiling looked like it was 6 metres high!). Staff is helpful, not extremely friendly but they get the job done.

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Helpful?
1Thank jhml
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are happy to let you know that soon we are beginning a renovation of all our facilities. Also, regarding your comments about our staff’s friendliness, be assured that all the relevant...

Melbourne
Reviewed 3 weeks ago

I stayed in this hotel for a total of 5 nights with my family, and we hired 3 of the executive apartments. It was refreshing to see that each of the apartments was furnished differently, with its own style and colour scheme. The apartments were spacious and well furnished. We had a dining table, 2 couches with a coffee table,...

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Helpful?
Thank Vessi D
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Ms. D, Thank you very much for the kind words regarding your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are happy to know that you found our services and amenities to your liking. We would like to assure you that we always do our best to provide outstanding service to all of our guests and...

Reviewed 3 weeks ago

As SPG platinum member I visited several Starwood hotel in the past years. This hotel is centrally located in Sofia and is close to major institutions and amenities. the staff is extremely courtoise and well trained. The breakfast is also excellent. My room was great, but my colleague got first into two rooms that were smelling cigarette but then changed...

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Helpful?
Thank G c
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. G, Thank you very much for the kind words regarding your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are thrilled to read that we met your expectations and provide the five-star service you deserve. Also, we are happy to know that you found our location convenient and because of that you had the chance...

Constanta, Romania
Reviewed 3 weeks ago

The hotel is really old and needs to be refurbished. The bathroom is not so clean and the room has and old house smell. I was given a room with a view and congratulated by the receptionists for that, but it was actually facing the building site in the square in front, which was very noisy. The receptionists looked and...

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Helpful?
Thank Cris14393
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. Cris, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that we always make our best to provide outstanding service to all of our...

Burgas, Bulgaria
Reviewed 4 weeks ago

This hotel needs renovation now. Old furniture and gloomy rooms that are not part of the idea of a 4 star hotel. Slow reception service. Breakfast is good. location is good. Price for single room 70 Euro per night. Bad value for money

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Helpful?
Thank PlamenN09
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. N, Thank you very much for sharing your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very sorry to hear that you experienced inconvenience regarding our facilities and staff. All the relevant departments have been notified of your remarks. Regarding our rooms - we would like to assure you that a...

Oxford, United Kingdom
Reviewed 21 January 2017

Also known as the Sheraton (handy when getting stack). Lovely older building in a great location near Vistova avenue and all the shops and restaurants. The staff are really nice and warmer than the guys at the Hilton. Seem to be two huge 'wings' to the hotel. I say this as on my second week my room was much noiser...

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Helpful?
1Thank Jon636
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. Jon, Thank you very much for the kind words regarding your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are thrilled to read that we met your expectations and provide the five-star service you deserve. We are constantly striving to provide the best services and we appreciate very much your comment. We are looking forward...

Reviewed 20 January 2017

We went there to celebrate my birthday, and I was waiting for a warm check-in but never happened. Actually, I thought the welcome so cold... I can understand the rest of the country, but if you are working in a Hotel for the Luxury Collection you cannot treat your guests like this, anyway, after this I wrote a letter for...

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Helpful?
Thank Jorge G
GERRYBOND, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. G, Thank you very much for the time taken to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We deeply regret that you experienced inconvenience during your stay regarding our staff’s services. The relevant departments were immediately notified about your remarks. Thank you again constructive comments like yours our team is...

Eastbourne, United Kingdom
Reviewed 17 January 2017 via mobile

Beautiful hotel with very friendly staff. From the moment we checked in the reception staff couldn't do enough for us. The location is very central, you couldn't do better. I would love to see Serdica under the hotel, but unfortunately works weren't finished yet when we were there. I bet it will be beautiful! Restaurant staff were lovely and food...

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Helpful?
Thank Agnes Z
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Ms. Z, Thank you very much for your positive comments about your stay at the Sofia Hotel Balkan A Luxury Collection Hotel. We are delighted to know that you found our location convenient and services and amenities to your liking. Therefore, we regret very much that you experienced some inconvenience during your stay regarding our bar staff. We would...

Reviewed 1 January 2017 via mobile

Very nice hotel, The service was great. The room was clean and comforting The hotel is in the center of Sofia Nearby to club and other places. We enjoy the visit here. צוות המלון מאיר פנים ומוכן לעזור ונותן שירות טוב ואדיב

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Thank אריאל ד
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your positive thoughts about the services and facilities experienced during your stay here at the Sofia Hotel Balkan, A Luxury Collection Hotel. We are very pleased to see that you have enjoyed your stay with us. We wish you safe travels and we hope we will have the pleasure to welcome you again...

Dubai, U.a.e
Reviewed 24 December 2016

A pleasant but tired property. Looks like no capex in may years. Loved the traditional architecture, but everything was a little tired. Strange lobby and F+B, no doubt due to its genesis as part of the palace. Great location, but it doesn't live up to its 'luxury' moniker.

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Helpful?
Thank kcindxb
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that we always make our best to provide outstanding service to all of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $104 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#11 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton is much better in terms of service.”
 of 5 bubbles Barberrys, 22 Feb 2017 | Read review
“Breakfast is expensive...cross the road for plenty choices”
 of 5 bubbles Dadofajambo, 21 Feb 2017 | Read review
“Request high floor rooms for good view”
 of 5 bubbles theopi22, 6 Feb 2017 | Read review
“all rooms I saw were very elegant and upper class”
 of 5 bubbles Gc787, 1 Feb 2017 | Read review
“Check for the howling dogs which I only heard from the room on the left-hand side of the hotel. They start at 4 am!”
 of 5 bubbles Jon636, 20 Jan 2017 | Read review
5 of 5