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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
Sofia Hotel Balkan, a Luxury Collection Hotel
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909 Reviews from our TripAdvisor Community

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Showing 664: English reviews
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London, United Kingdom
Reviewed 2 days ago NEW

Hotel was nice enough, cleaned everyday, but not everything was filled up each day, so was a bit hit and miss. Room was always VERY warm, so had to sleep with the window open a lot, but it is quite noisy. Location is amazing!

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Thank Sarah C
Brampton, Canada
Reviewed 4 days ago NEW

The major advantage of this hotel is the location. The interiors are a bit old fashioned but rooms are big, theres free wifi in all rooms.Breakfast is not free and is about 15 euros.Room has most of the amenities including bath robes, slippers & a coffee making machine

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Thank betty l
Reviewed 6 days ago NEWvia mobile

This 5 star hotel might be old but the chandeliers, the marble, the huge lobbies and the courtesy and attention of the staff definitely justify the number of stars. The location is awesome and on the back of the building there's the presidential palace! The building also hides inside the ruins of Saint George's church, the oldest building in Sofia,...

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1Thank John Bickham L
Athens, Greece
Reviewed 6 days ago NEW

The hotel overall is not bad and the locations is great - right in the city center - pretty much the only reason you would choose to stay there I suppose. But from a Luxury Collection hotel you certainly expect much more. The staff definitely needs more training and they need to be more friendly/warm and accomodating to guests. When...

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Thank Marietaki
Amsterdam, The Netherlands
Reviewed 1 week ago

the hotel was bad value for the money - the staff was unfriendly, the facilities were poor and many of the furnitures were outdated...I have been in many 5 stars hotels but this one is by far the worst...The only nice thing about this hotel is its location

Review collected in partnership with Amoma.com
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Thank guest422
Reviewed 1 week ago via mobile

The hotel is called luxury but not reminds anything like this title. The rooms are full of dust and really old. The wifi is not working in the rooms although I approached to the front desk noting changed. In the breakfast I asked for an omelette it's came after 30 min and no with the right ingredients that I asked...

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Thank Eti H
Reviewed 1 week ago via mobile

I've stayed at this hotel a couple of times. It's nice and has all the amenities necessary. Staff are all great and speak excellent English. The room furniture and the place in general is a bit tired and could do with some revamping . the marble top in my bathroom was chipping. So was my colleagues, so it wasn't only...

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Thank Kaz E
Tenerife, Spain
Reviewed 2 weeks ago via mobile

The foyer is well presented, however, my room was tired and poorly decorated. You know, the little things. I had to phone for a hair dryer; rail in the bathroom coming undone; older style decor- just was a bitt less than what you expect for a supposed 5 star hotel. Don't even get me started on the spa. Tiles were...

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Thank Kerrielouise12345678
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Madam, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that we always make our best to provide outstanding service to all of our guests,...

Seattle, Washington
Reviewed 2 weeks ago

I just stayed at this hotel. The hotel was classic, although they prob need a better/updated gym in my opinion. Anyway, the location is perfect. More, I encountered front desk staff Victoria, Ivenlin and Evelin. They are just wonderful, attentive and always responded to any of my requests promptly. For example, I booked a pick-up service to the airport that...

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Thank Jefferson L
Tel Aviv, Israel
Reviewed 3 weeks ago

The concept of the hotel is great, that is, I feel there is great potential for an amazing hotel. I feel like this hotel is a 1980's, Soviet version of the Ritz in London, in need of updates. Beautiful finishes in the hotel, but outdated. Style is extremely ornate. The breakfast buffet was fantastic, however, the service was a bit...

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Helpful?
Thank Andrew L
SHB_TLC, Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Mr. L, Thank you very much for the time and effort to share your feedback about your recent stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We regret very much that you experienced some inconvenience during your stay. We would like to assure you that we always make our best to provide outstanding service to all of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $106 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#13 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
6 questions
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton is much better in terms of service.”
 of 5 bubbles Barberrys, 22 Feb 2017 | Read review
“Breakfast is expensive...cross the road for plenty choices”
 of 5 bubbles Dadofajambo, 21 Feb 2017 | Read review
“Request high floor rooms for good view”
 of 5 bubbles theopi22, 6 Feb 2017 | Read review
“all rooms I saw were very elegant and upper class”
 of 5 bubbles Gc787, 1 Feb 2017 | Read review
“Check for the howling dogs which I only heard from the room on the left-hand side of the hotel. They start at 4 am!”
 of 5 bubbles Jon636, 20 Jan 2017 | Read review
5 of 5