Very nice service, very clean rooms, good place in the center and parking place. Visit Sarajevo and choose this hotel, in the center and close to all touristic places in the city. Nice atmosphere. Thanks a lot.
All the 3 ladies that worked there were very helpful. Sandra, Edina and Ivana made sure all the guests were looked after. They also made complimentary coffee for me. Sandra and Edina made really good coffee. I remember I haha saying hers isn’t the best but she tried and her coffee was good. All staff were approachable and helped wherever possible.
We had to book this hotel the evening before arriving in Sarajevo, as our room in another hotel could not be maintained. When trying to check in for the flight online a couple of minutes later, we found out that the airline (Adria Airways) had gone bankrupt and we would not be able not come. We told the hotel right away that we unfortunately cannot make it due to these exceptional circumstances and asked them for a possibility to cancel the room that we had literally just booked. Certainly, we did not want them to bear any costs. However, instead of reimbursing at least a part, they let us wait and call several times, only to then charge the full price. Using internal policies to make money on the back of a customer’s misery should be a warning to future visitors.
firstly i need to say, that i never slept at this hotel. This summer was my first time in sarajevo and of course without the wifi and not knowing the city me and my boyfriend couldn't find the hotel we booked. so we decided to park the car there and go to ask if they maybe know where should we go. there were nice enaught to call the hotel manager from the other hotel (which was also really nice) and to arrange to pick us up. I work in tourism and I really appreciate the little things the people do to help the people first time in a new country. at the end we also parked the car at their garage and everything was great. really nice staff.
The hotel is located high above the streets, so prepare yourself for heavier 5 minutes walking on a grand uphill. The rooms are cool, the design is kinda local and classic. They only have double beds.