Grand West's Villas
173 reviews
#13 of 37 Hotels in Nadi
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Newtown Beach Road Wailoaloa Road, Nadi, Viti Levu Fiji
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About
#13 of 37 hotels in Nadi
Location
Cleanliness
Service
Value
Escape to your own private retreat, Hexagon Group of Hotels newest addition - Grand West's Villas, with its casually elegant atmosphere. At the Villas you can enjoy your "home away from home" with the convenience of our hotel facilities.
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Property amenities
Free parking
Paid internet
Pool
Bar / lounge
Tennis court
Babysitting
Business Centre with Internet Access
Meeting rooms
Parking
Internet
Outdoor pool
Restaurant
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Location
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173Reviews11Q+A50Room tips
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The hotel room was spacious, the grounds were pleasant and its only a short walk to Wailoaloa Beach. My room also had a kitchenette. It's very close to the airport. But everything is pretty basic. Also, there's no wifi or cable television, so make sure you bring your own entertainment. I don't think it would be a great place to come as your main holiday destination, but if you're just after a place to sleep for a night or two, it does the job.
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
Helpful
Response from Vini S, Manager at Grand West's Villas
Responded 5 Nov. 2019
Thank you for reviewing your recent stay at Grand West, we sincerely apologize for not meeting your expectation Your comments are important to us as this helps us improves our customer satisfaction level. Issues on Wi-Fi and TV cable are beyond our control at the moment as there is some upgrading work. We are working on our room renovation program and hope that you will consider staying with us again and perhaps try our other rooms’ categories which might be more suitable for your requirements and will not seem basic.
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We had booked in advance due to time limit as most of us work for the Airline Industry.And at the Last minute we had to change our Rooms as only 4 of us could make it.Deepshika helped us in changing or rooms and accomadating our stay but we had to wait 3hrs for the next room to be available.The New receptionist Mere who was pretty much useless did not even know what room we were placed in or whether we had paid or not even when we explained we had receipts with us.Just lazy to my knowledge as she couldn’t check her system to see the updates.We didn’t have towels till 4:30pm In our room even though checkin is at 1:30pm. The Maids were Great trying to assist but really Towels are a need.The next morning we woke up pretty early and about 8am asked if the pool was open.Was told the pool opens at 9:30am by the same lazy Receptionist Mere.So we had to wait.Arriving at the pool at 9:30am we were told the pool was open before 8am and Guest were there since 8am.What a bad start to a Vacation.Hopefully this doesn’t happen to another Guest.Customer Service is Horrible and we learned that they only go out of their way if the Guest are from other countries.Sadly!! This used to be our favorite place,but now it isn’t.…
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Date of stay: October 2019Trip type: Travelled with friends
Helpful
Response from Vini S, Manager at Grand West's Villas
Responded 5 Nov. 2019
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. We are disappointed that you did not enjoy your stay with us. Thank you for highlighting your concerns. We apologise for the unsatisfactory customer service provided to you, we have taken serious measures and addressed the issues with the person concerned. Pool issue has been highlighted and addressed with the department concern. Vinaka vakalevu for giving us the opportunity to improve our service at Grand West Villas and we hope that you will consider staying with us again
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Last week, we took 19 adults and 50 children aged 4 to 10 years and stayed 3 nights at Grand West. We held a school conference and were given the upmost support by the management and staff for a very successful stay. The children voted the villa as the “Best Hotel Ever”.
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Date of stay: September 2019
Location
Service
Sleep Quality
Room Tip: The rooms are very suitable for any person or group.
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Helpful
Response from Vini S, Manager at Grand West's Villas
Responded 18 Sep. 2019
Dear lizrakuita Bula vinaka! thank you for the great review, it is always a pleasure to receive positive feed back. We do appreciate your wonderful comment about our service and the product and your personal recognition of the great team I will share your comment with the staff. Once again we thank you for sharing your experience with trip and advisor and we look forward to seeing all on your next visit.
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Stayed here for 2 nights and it was good enough for the rate paid. The common room was big and clean. Only minus was the sofa which was stained and had a smell to it. The kitchen was okay well with a refrigerator, microwave, kettle, toaster and few utensils provided. The pots needs to be changed as it was quite old. The inside of the refrigerator was stained and brown as well. The surrounding was perfect - clean, beautiful gardens and quiet. Just minor cleaning and renovations and this place will be great.
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Date of stay: August 2019Trip type: Travelled with friends
Helpful
Second time staying at Grand West and we will stay again. We appreciate the low key atmosphere and location along with the planes coming and going. The villa is tired and well used. We had a two storey one this time which was wonderfully spacious. There are some things that would take very little to make an improvement. There is no outdoor furniture for the balcony, no potato peeler or spatula. The bed had roll together but bearable. You have to go and sit by the office to get Wi Fi, but that is ok. Beware of mosquitoes while sitting there. No hairdryer but one was provided once I asked. We wanted hand towels and facecloths so had to ask for those as well, once again they were provided on request. As I say minor things and having said that, we love the place and will be back. The pool is wonderful and beautifully maintained. Food from the restaurant is pretty good. For us, it is a relaxing feel good place to park ourselves. Smugglers Cove and other resorts are all within walking distance, the beach is nice, not pristine waters but still nice. The villas would be great for families, but as a couple we appreciated the space as well.…
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Date of stay: July 2019
Value
Location
Service
Room Tip: All rooms would be good
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Helpful
Response from Vini S, Manager at Grand West's Villas
Responded 26 Aug. 2019
Dear Sue Thank you for taking your time in rating your recent stay at Grand West . We are very happy to read that you had another good holiday experience with us, It was good to know that you enjoyed the hotel atmosphere,restaurant and the pool. We are reviewing your feedback in detail on our product and service procedure to ensure a better experience. We are now in the progress of upgrading our rooms and we have already started with our villas. We would be more than happy to show you this upgraded villas on your next visit. We look forward to seeing you back soon for another vacation with us at the Grand West, Fiji.
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PRICE RANGE
USD 57 - USD 102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western grand west`s villas hotel nadi, grand west hotel
FORMERLY KNOWN AS
BEST WESTERN Grand West's Villas
LOCATION
FijiViti LevuNadi
NUMBER OF ROOMS
42
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Claim Your Listing Frequently Asked Questions about Grand West's Villas
Which popular attractions are close to Grand West's Villas?
Nearby attractions include Ed's Bar (0.9 km), Wailoaloa Beach (0.6 km), and White House Night Club & Live Karaoke Nadi (1.1 km).
What are some of the property amenities at Grand West's Villas?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Grand West's Villas?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Grand West's Villas?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Grand West's Villas?
Conveniently located restaurants include The Grace Road Kitchen, Tu's Place, and Awesome Grill.
Are there opportunities to exercise at Grand West's Villas?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Grand West's Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand West's Villas offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.