Place was lovely. My kids had the pool to themselves. The guy on the nightshift was very friendly and very welcoming. The girl however is very laid back. Towels were provided for all 5 of us, one set for the beach and one set for the room.Very disappointing that there were no doormats available especially since the hotel is near the beach and the pool. Asked for yolky eggs and it returned fully cooked. Asked the 2nd time round for sunny side up eggs and it still came back fully cooked. Further asked for the fruit option which they had on their breakfast menu and she says "we haven't gone to the market" my gawd..So like I said, the girl needs to up her customer service skills. Apart from that, it's beautiful.
I've stayed here many times, and it's always a nice oasis along the Wailoaloa strip, away from the backpacker madness. I stayed recently during COVID and had a nice surprise. I'd expected the hotels to be empty but all the bars along the beach were open and catering to a mix of people for lunch, dinner and sunset drinks. Really nice atmosphere, live music one night I was there, bit of volleyball on the beach, and of course the usual sunsets. Highly recommend others check it out while the regular backpackers are away!
It is a small hotel, but that made interaction with other clients very easy! The hotel is located on a very nice beach and is adjacent to other hotels and resorts, so you will have things to do in the evenings. Also, the hotel offers performances some days. The service was GREAT and everybody was very friendly and helpful. You can also arrange with them some very nice excursions!
Vili should be the employee of the year. I've never seen a person with perfect and great customer service, he is the most happiest person, always smiling and full of laughter... Vili made our stay enjoyable and memorable. You shall see us again. cheers
Vili made out stay in the hotel an amazing experience, he had a remarkable attention to details, smile and outstanding customer service that almost got us to add an extra night in the hotel Thank you so much Vili for your service, you are a true star of customer service! you shall see us again soon!
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