Disappointing communication from Tokatoka - after being told that we would be issued a refund (due to Covid cancellation), and emailing back and forth, I am still waiting for my card to be credited. ONE YEAR ON!
Tokatoka was a last minute booking due to pipe issues in our home. And I must say I was greeted by the General Manager Mudaliar who took my booking the night before and met me at Reception to check me in. How awesome is that! 10Mins later while having my breakfast and being genuinely greeted by an F&B Staff named Edward i was already feeling at ease. The Security cleaning the pool and dancing to Lady in Red was the Highlight and he was later joined by the General Manager again who helped clean the pool, Raked Leaves and was later fixing a Door but still managed to acknowledge my presence as a local and as a Valued Guest. Covid19 may have dampened some of the tourism Industries Lives. But not those at Tokatoka Resort. Thank you Mudaliar(GM) and Edward (f&b) for keeping to the Bula Standards. Bula LIVES IN TOKATOKA!!…
We were recently in Fiji, but had to return home early due to COVID-19. Tokatoka went over and above with accommodating our family, letting our children use the pool before and after flights, and storing luggage for us, even though we had to cancel our stay. They were gracious, flexible, and accommodating. THANK YOU TOKATOKA for making our travels stress-free amidst all the uncertainty of getting home safely. We can't wait to return to Fiji, and will definitely stay at Tokatoka.
What a total misrepresentation online All those photos look really beautiful until you get there and you’re stuck in a room that’s nothing like what he seen online services average staff average where is the can do Fiji attitude that we are going to make you very happy and look after you doing your stay it certainly isn’t in this place.
Well my experience at TokaToka was that, firstly its location, it so close to the Nadi Airport. The hotel is located right opposite the airport, so u wake up to it. The rooms were clean and they have customer parking available. The fun part for me was the slides at the swimming pool. Overall, awesome stay. Cheers.
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