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Sofitel Montevideo Casino Carrasco & Spa

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791 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Perth, Australia
Reviewed 2 weeks ago via mobile

When we arrived at the Hotel we thought that we had hit the jackpot. After 2 days in transit to arrive in Montevideo, sleep was a high priority. Service Staff pleasant, Room great and a very comfortable bed. What could go wrong ... how about a party with music at full volume for 8 hours finishing at 2pm. Our rooms...

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Helpful?
Thank Peter L
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Peter L", Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very...

Annapolis, Maryland
Reviewed 2 weeks ago

This is a recently renovated grand dame of a hotel originally built in 1821. It's right on the ocean road and wow, it's gorgeous. Now, you are a bit far from town, maybe 20 minutes' drive from the old town, but it's 10 minutes from the airport and in a peaceful spot just by the sea. The lobby and entrance...

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Helpful?
Thank JenniferSpencer
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "JenniferSpencer", Thank you very much for sharing your recent experience with us and your fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel has...

State of Sao Paulo
Reviewed 3 weeks ago

We went there just for three days, for leisure with friends and it was very pleasant. The hotel is very well located, waterfront, not at the city center, but there are many restaurants and shopping just a few steps from there. Staff is very kind, breakfast is excellent. The pool area could be better...

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Helpful?
Thank cintiafarhat
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "cintiafarhat", Thank you very much for sharing your recent experience with us and your fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel has...

Limassol, Cyprus
Reviewed 3 weeks ago

I would recommend to stay in this hotel in Montevideo: very good location, excellent service, friendly and cooperative staff. We, me and my wife liked very much our stay in Sofitel Montevideo Casino Carrasco and Spa

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Helpful?
Thank andrew777barb
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "andrew777barb" We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of...

boulder
Reviewed 3 weeks ago

We recently spent 3 nights in Montevideo and stayed at the Sofitel. I wasn't totally sure it would be the best hotel, based on location and reviews, but we were very happy with our choice. The hotel is very nice, has a good gym (for a hotel) and a very nice spa. We were two couples on a little vacation...

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Helpful?
Thank emrm
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "emrm", We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank...

Dallas, Texas
Reviewed 3 weeks ago

This was my first trip to Uruguay. The locals are all incredibly friendly and welcoming and the staff here were no exception. From check-in to check-out with anything I needed, they were super helpful. I had arrived fairly early in the morning from the States and though check-in was at Noon and they had a major conference going on, they...

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Helpful?
Thank Marc d
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Marc d", We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality...

Reviewed 4 weeks ago via mobile

Wonderfully restored very elegant 20s casino hotel, excellently decorated, in best location in Montevideo - very quaint neighborhood and very convenient to airport. Suites (stayed in two different ones) beautifully appointed and furnished. By far best in Montevideo

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Helpful?
Thank Iblumberg
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Iblumberg", We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, María Eugenia Carnabuci, Assistant General Manager & Customer Experience...

Porto Alegre, RS
Reviewed 4 weeks ago

We percived a very cool interection with staff. Absolutly no situation to demonstrate employee's kindness. The above questions are totally not aligned to Sofitel's guest expectations. The only thing that remains Sofitel's standard is the infrastructure.

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Helpful?
Thank elisasV1146YV
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "elisasV1146YV" Thank you very much for taking the time to share your impression on your stay at the hotel. We are sorry your experience did not meet your expectations. Please allow me to express my sincere apologies. We would also like to know more about your stay at the hotel, such as your room number and stay date so...

Atlanta, Georgia
Reviewed 23 October 2016 via mobile

The nicest hotel in Uruguay I stayed at. Beautiful building with all the amenities you'd expect from a true 4 star hotel. Beautiful but smallish swim pool with saunas and gym is on ground level. English speaking helpful staff. They arranged my airport pick up with a third party with additional charge ($35). Casino is on the first floor. If...

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Helpful?
Thank Ivutin
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Ivutin", We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of...

Rio de Janeiro, RJ
Reviewed 14 October 2016

The hotel is located in a majestic building build in the early 1900s. It was totally renovated recently. They did an outstanding job of preserving the old hotel features and adding some modern touches. It is in a good location. Nice residential neighborhood halfway between the airport and the business district. Several restaurants and bars close by. The hotel looks...

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Helpful?
Thank Knownews
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Knownews", Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. First of all thank you for your greats comments about our majestic building, the good location and our Wifi. I am sorry that your experience about our casino and restaurant did not meet your expectations; please allow me...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Enjoy the French art of hospitality while staying in the district of Carrasco, the best location in Montevideo. With 116 rooms and luxury suites offering a high level of comfort and privacy, a revitalizing spa, a tempting restaurant, a vibrant bar and the charming Tea Gallery, the renovated Sofitel Montevideo Casino Carrasco and Spa will take you back in time to the glamor and history of the early 20th century. Perfect for both leisure and business guests. ... more   less 

Additional Information about Sofitel Montevideo Casino Carrasco & Spa

Address: Rambla Republica de Mexico 6451 esq. Arocena, Montevideo 11500, Uruguay
Region: Uruguay > Montevideo Department > Montevideo > Carrasco
Price Range: $228 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Montevideo Casino Carrasco & Spa 5*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Amex, Booking.com, Travelocity, Priceline, ACCOR and Jetsetter so you can book your Sofitel Montevideo Casino Carrasco & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Montevideo
#2 Romantic Hotel in Montevideo
#2 Spa Hotel in Montevideo
#2 Luxury Hotel in Montevideo
#3 Family Hotel in Montevideo
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Montevideo Casino Carrasco & Spa staff and other travellers.
11 questions
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Questions? Get answers from Sofitel Montevideo Casino Carrasco & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If there is any business exhibiting out front, get a room away from the noise they will make. Check your room for noise.”
 of 5 bubbles JenniferSpencer, 17 Nov 2016 | Read review
“Get a room with a front view.”
 of 5 bubbles Luclaro, 20 Sep 2016 | Read review
“Request a room on a higher level, on the opposite side of the Casino!”
  • Austere furnishings; stained carpet
 of 5 bubbles L1151HMnancyd, 22 Aug 2016 | Read review
“I had room 308, nice view to Rambla and very quiet. Have not seen any other rooms.”
 of 5 bubbles HarryWahnsinn, 22 Jun 2016 | Read review
“Water view rooms are amazing”
 of 5 bubbles 186mtw, 25 Feb 2016 | Read review
5 of 5
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