San Agustin Urubamba & Spa
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San Agustin Urubamba & Spa

Steak z alpaky v hotelové restauraci Naranjachallo San Augustin Urubamba
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Bazén v hotelu San Augustin Urubamba
Pool & Beach (50)
Krb s posezením v restauraci hotelu San Augustin Urubamba
Dining (43)

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About

4.0
#26 of 37 hotels in Urubamba
3.6 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.9 of 5 bubbles
Value
El Hotel y Spa San Agustin Urubamba cuenta con una privilegiada ubicacion, excelente para iniciar su visita a Machu Picchu (a tan solo una hora y media de viaje en tren), ademas el hotel se ubica cerca de las mas importantes ruinas del Valle Sagrado de los Incas tales como Ollantaytambo, Pisac y Maras Moray. La buena ubicacion del Hotel Spa tambien atrae a los viajeros por ser ideal para aclimatarse a la altitud de Cuzco, por su agradable clima y baja altura (2,700 msnm), 700 msnm menos que la ciudad de Cusco. El Hotel San Agustin Urubamba era una antigua hacienda colonial hoy remodelado en un magnifico hotel, en sus instalaciones Ud podra encontrar un maravilloso jardin y frondosos arboles, caracteristicos del majestuoso verdor del Valle Sagrado de los Incas. Ademas el hotel cuenta con una piscina al aire libre y un exclusivo spa, que le permitira disfrutar de un ambiente relajante y tranquilo con un calido servicio. El Hotel Urubamba le ofrece 101 habitaciones estandar y suites. Todas las habitaciones son amplias y comodas, con patios y balcones desde donde apreciara el resplandeciente cielo del Valle Sagrado.
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Property amenities
Free internet
Pool
Bar / lounge
Billiards
Banquet room
Meeting rooms
Spa
Baggage storage
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish

Location

Av. Ferrocarril SN, Urubamba 08660 Peru
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
Velazco Astete Airport
1 Attraction
within 1 kilometer
637Reviews12Q+A96Room tips

Reviews
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Detailed Reviews
Alexander R wrote a review Dec 2022
+1
4.0 of 5 bubbles
Nice and relaxing hideaway

Nice premises with a very nice and beautiful layout of the hotel. The garden is beautiful and all rooms are located around a very nice patio. The pool looks very nice but was not clean in December which was out of season around the pool. It would be nice to have more sunbeds and chairs as well as umbrellas I generally it’s location with a very nice view to the mountains, including a very nice lobby, bar and restaurant which was a quite empty because it was off season.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 8 June 2023
¡Gracias por su preferencia en San Agustin Urubamba! En nombre de todo el equipo del hotel, quiero agradecerle por compartir su gran experiencia en nuestro establecimiento Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan, ¡USTED! Sus comentarios se han compartido con el resto de nuestra organización como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, agradezco que se haya tomado el tiempo de compartir sus comentarios. Muy agradecido por destacar las cualidades de nuestras habitaciones y la variedad de nuestra comida, todo del equipo esta siempre pendiente de exceder las expectativas de todos nuestros huéspedes. Sepa que deseamos volver a verlo y servirle, visítenos cuando regrese al Valle Sagrado. Respetuosamente, San Agustin Urubamba!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pat K wrote a review July 2023
Diamondhead, Mississippi
3.0 of 5 bubbles
This is a lovely old hotel and the grounds are very pretty. Rooms are spacious and comfortable. Breakfast provided was average with a good selection. My only complaint is that you can hear everything going in around your room and especially your neighbor. It’s a little noisy but a nice stay.
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 26 July 2023
Gracias por tomarse el tiempo para compartir con nosotros su reciente experiencia en TSan Agustin Urubamba& Spa, Valle Sagrado. Una de nuestras prioridades clave es proporcionar el más alto nivel de servicio amable y cortés. Si bien fue un placer tenerlo aquí como nuestro invitado, sus comentarios sobre el servicio que brindó nuestro equipo me llamaron la atención. Lamento mucho saber que la calidad del servicio prestado por nuestro personal no cumplió con sus expectativas. Tenga la seguridad de que sus comentarios se han compartido con nuestro equipo en un esfuerzo por mejorar nuestra experiencia en general. Gracias por su preferencia y esperamos servirle de nuevo cada vez que sus viajes lo traigan de regreso a Urubamba. Sinceramente, San Agustin Urubamba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nanchibw wrote a review Apr 2024
5.0 of 5 bubbles
We stayed here with our tour group, but it was one of my favorite hotels in Peru.

The common areas were attractive and the layout of the hotels around little courtyards was really nice. The view of the mountains from our room were gorgeous. The rooms were comfortable. I do agree with a former review that addional lighting in the walkways would be helpful at night. The breakfast was great , Nelly Is a magnificent stewardess, and I loved the easy available of coca tea.
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 3 Apr 2024
Dear guest It is a pleasure to greet you and thank you for visiting our property. We hope you can come back soon and thank you very much for your comments. Thank you very much for your comments and we hope you come back soon. Staff of Hotel San Agustin Urubamba & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
N1755FImichelv wrote a review July 2022
Steenokkerzeel, Belgium
1.0 of 5 bubbles
At the start everything looked good. Nice garden, a cocktail. As we were tired, we decided to stay for dinner at the hotel. Pasta ( 2 sorts), 1 soaking in water, the other beef without sauce, alpaca steak like rubber and a burger which was ok
But then, we discovered 2 cards with 2 different prices + 10%. Water fot brushing teeth not available unless you pay. It is a tourist trap!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 25 July 2022
Thank you for choosing San Agustin Urubamba I am deeply concerned to read your comment and realize that you did have some inconveniences during your stay with us. I surely hope that you overall experience of our beautiful Hotel was not affected due to this lack of concentration from our side. I do thank you for your comprehension and sure hope to welcome you back again in time. Respectfully,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bluepurse99 wrote a review Apr 2023
London, United Kingdom
3.0 of 5 bubbles
I came here with a group.
The room I had was big. Wifi worked well in the room.
Breakfast was good. Since the restaurants and food places are far from the hotel, I had dinner in the hotel’s restaurant but their dinner food was not good (unlike their breakfast).
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 8 June 2023
¡Gracias por su preferencia en San Agustin Urubamba! En nombre de todo el equipo del hotel, quiero agradecerle por compartir su gran experiencia en nuestro establecimiento Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan, ¡USTED! Sus comentarios se han compartido con el resto de nuestra organización como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, agradezco que se haya tomado el tiempo de compartir sus comentarios. Muy agradecido por destacar las cualidades de nuestras habitaciones y la variedad de nuestra comida, todo del equipo esta siempre pendiente de exceder las expectativas de todos nuestros huéspedes. Sepa que deseamos volver a verlo y servirle, visítenos cuando regrese al Valle Sagrado. Respetuosamente, San Agustin Urubamba!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aj5223 wrote a review Jan 2020
Troy, Michigan
4.0 of 5 bubbles
Nice spacious and clean room. Beautiful garden. Very close to mountains. The view is fantastic.

Minor complaint: not enough power outlets. In this age, most people not only have phone, but also tablet, or computers.

Front door is not open, have to use the back door with dirty, unpaved street.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba & Spa
Responded 24 Jan 2020
Dear Guest Thank you very much for your feedback. Knowing your opinion is very important for us and for all travelers. I appreciate you recommend us to all the Tripadvisor readers, It has been a pleasure to have you. We look forward to welcome you and your family back here in Cusco. Sincerely, San Agustin Urubamba
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jennybrooke wrote a review Apr 2024
Oregon
5.0 of 5 bubbles
This is a cute hotel with beautiful grounds. It is very family friendly. My kids love the pool, yard games and breakfast buffet. Rooms are comfortable and location is close to town. You can walk or take a moto taxi. Thalia provided great service - thank you!!
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 2 Apr 2024
Gracias por su preferencia en San Agustin Urubamba! En nombre de todo el equipo del hotel, quiero agradecerle por compartir su gran experiencia en nuestro establecimiento Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan, ¡USTED! Sus comentarios se han compartido con el resto de nuestra organización como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, agradezco que se haya tomado el tiempo de compartir sus comentarios. Muy agradecido por destacar las cualidades de nuestras habitaciones y la variedad de nuestra comida, todo del equipo esta siempre pendiente de exceder las expectativas de todos nuestros huéspedes. Sepa que deseamos volver a verlo y servirle, visítenos cuando regrese al Valle Sagrado. Respetuosamente, San Agustin Urubamba!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
scwill50 wrote a review Oct 2006
Knoxville, Tennessee
1.0 of 5 bubbles
Both my son and I became violently ill from food poisoning within 6 hours of eating at the San Augustin Hotel in Urubamba, Peru. We required multiple visits from the hotel employed doctor and intravenious feedings. We were sick for 3 days. The hotel manager refused to accept responsibility for the problem and indicated it was "altitude sickness" even though we had been in Peru for a week, had not been previously ill and were taking Diamox. We also had medical statements from the doctor indicating gastro intestinal infections were the cause of the sickness.

The manager was very uncooperative would not discuss the problem even to the extent of leaving the hotel until we were able to leave. We would not advise anyone eating or staying there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mila B wrote a review Apr 2012
NYC
4.0 of 5 bubbles
Good food, great service, very nice property, like going back to the old Spanish times. You get turned off looking at the property from the road. But like the saying "don't judge a book by its cover", it applies to this hotel. It has beautiful gardens. The rooms are spacious and adequately furnished. We stayed in this hotel on our way from Cusco to Macchu Pichu as part of Gate 1 Peru tour. This is one hotel that is highly recommendable.
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Date of stay: April 2012
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
travellingband_936 wrote a review Oct 2011
Toronto
+1
4.0 of 5 bubbles
We arrived mid morning and had no problem checking in. Pleasantly surprised with the room and the beautifully manicured gardens. The outside appearance doesn't do the inside justice. The service was very good, the food was average. I try to get hotels with breakfast buffet included to keep you going through the better portion of the day. Nelly at the desk was outstanding. My wife became ill while we were there (not due to the hotel, but still, beware the fried "weiners" )and we had a doctor to our door withing half and hour, taken to the clinic and returned in time for our Mapi trip. The safety deposit is at the front desk and you must leave your things with the staff. We just carried what we needed and left the rest locked in our luggage. A taxi to the Pisac market was 65 soles whereas a bus returning cost us 2.5 soles, so depending on how adventurous you feel. The restaurant was so so and there were a couple of restaurants just up the road that we couldn't try due to illness. It was about 30 - 40 min from the hotel through a very poor area, but that's part of the experience, no? We also stored our luggage here while going to Mapi and picked it up on the way back, no charge. Comfortable stay. King size bed. Get water directly across the street for 1 sol as opposted to 6 at the hotel. There was a pool that was well maintained but it was rather cool to use it.
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Date of stay: October 2011
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Water across the street for 1 sol instead of 6 at the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San Agustin Hoteles, Propietario at San Agustin Urubamba & Spa
Responded 17 Apr 2024
Gracias por su preferencia en San Agustin Urubamba! En nombre de todo el equipo del hotel, quiero agradecerle por compartir su gran experiencia en nuestro establecimiento Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de aquellos que más importan, ¡USTED! Sus comentarios se han compartido con el resto de nuestra organización como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, agradezco que se haya tomado el tiempo de compartir sus comentarios. Muy agradecido por destacar las cualidades de nuestras habitaciones y la variedad de nuestra comida, todo del equipo esta siempre pendiente de exceder las expectativas de todos nuestros huéspedes. Sepa que deseamos volver a verlo y servirle, visítenos cuando regrese al Valle Sagrado. Respetuosamente,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Badger 1978 asked a question Nov 2017
Bonita Springs, United States24 contributions2 helpful votes
Samia--you mentioned bugs in your review of the San Agustin hotel. Can you say more? Thank you.
Answer from Gene J
Cincinnati, Ohio89 contributions40 helpful votes
There were no bugs also the wifi was adequate. It was a good location for the mountains.
jkaiser asked a question Aug 2017
Hawthorn Woods, Illinois118 contributions13 helpful votes
Two Questions: Are there any US electrical outlets and are there any USB ports?
Answer from Rachelle C
Lancaster, Pennsylvania23 contributions6 helpful votes
I don't think so. My things all have built in converters but I had to use an adapter plug.
Answer from Teryn G
Nazareth, Israel156 contributions56 helpful votes
The desk can call a taxi for you and there are collectivos that run back and forth down the highway regularly. I have never hired a guide, but believe there are many around Ollantaytambo that you could pick up for a reasonable rate.
GGKC69 asked a question May 2017
Tampa, Florida56 contributions3 helpful votes
Are the electrical outlets in the hotel rooms fitted for US or European prongs?
Answer from Rachelle C
Lancaster, Pennsylvania23 contributions6 helpful votes
Yes, had no problem using my kindle and curling iron. Room has a hair dryer.
hb04u asked a question Nov 2016
Los Angeles, California1 contribution
hair dryer?
Answer from Rodolfo C
Sao Jose Dos Campos, SP10 contributions19 helpful votes
Sure!
Hristo Mitkov wrote a tip Sept 2022
Sofia, Bulgaria71 contributions9 helpful votes
2.0 of 5 bubbles
"Avoiding being accommodate here. "
Read full review
The_Summer_Indian wrote a tip Dec 2019
Montezuma, New Mexico158 contributions101 helpful votes
3.0 of 5 bubbles
"Avoid ground-floor rooms"
Read full review
Eric_Paeonian wrote a tip Jan 2019
Paeonian Springs74 contributions20 helpful votes
5.0 of 5 bubbles
"Ask for a view of the gardens"
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Bob L wrote a tip Dec 2018
Calgary, Canada729 contributions185 helpful votes
2.0 of 5 bubbles
"Do not get a room next to the roadway."
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Ken N wrote a tip Aug 2018
Perth, Australia59 contributions36 helpful votes
5.0 of 5 bubbles
"QAll rooms seem quiet"
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Not the right property for you?
There are more places to choose from in the Urubamba area.
PRICE RANGE
AU$80 - AU$96 (Based on Average Rates for a Standard Room)
LOCATION
PeruCusco RegionSacred ValleyUrubamba
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SAN AGUSTIN URUBAMBA & SPA (AU$80) - 2024 Prices & Reviews (Sacred Valley, Peru) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about San Agustin Urubamba & Spa
Which popular attractions are close to San Agustin Urubamba & Spa?
Nearby attractions include El Mirador de Los Condores Cusco (0.8 km), Rainbow Spirit (1.1 km), and Kumishop Ecomarket (1.2 km).
What are some of the property amenities at San Agustin Urubamba & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at San Agustin Urubamba & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to San Agustin Urubamba & Spa?
Conveniently located restaurants include El Huacatay, Heroes - Cafe & Bar, and Don Angel Inka Casona Restaurant.
Are there opportunities to exercise at San Agustin Urubamba & Spa?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at San Agustin Urubamba & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does San Agustin Urubamba & Spa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at San Agustin Urubamba & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to San Agustin Urubamba & Spa?
Many travellers enjoy visiting Sacred Valley of the Incas (3.3 km) and Salinas de Maras (5.3 km).
Does San Agustin Urubamba & Spa have any great views?
Yes, guests often enjoy the mountain view available here.
Is San Agustin Urubamba & Spa accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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