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San Agustin Urubamba Hotel

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Traveller (421)
Room & Suite (101)
Pool & Beach (25)
Overview
  • Excellent21%
  • Very good46%
  • Average23%
  • Poor6%
  • Terrible4%
Travellers talk about
“space heater”(19 reviews)
“gate tour”(14 reviews)
“coca tea”(23 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
Additional information
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (503)
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Traveller rating
51
141
81
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10
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51
141
81
20
10
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All reviewsspace heatergate tourcoca teamachu picchuroad noisesmall bar areasacred valleysmall balconyinner courtyardwool blanketstwo nightsbarking dogsextra blanketslovely groundsvery nice hotelswimming poolsmall town
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1 - 5 of 303 reviews
Reviewed 1 week ago

Staff were so helpfulful with my many enquiries. Good breakfast and cheap cafe next door. Good TV.Monastery and main square are very closeby. In the other direction are all the souvener stalls. Very safe area.Rooms were lovely on my three nightsMore

Thank Kenneth N
Response from SanAgustinHoteles, Administrador at San Agustin Urubamba HotelResponded 6 days ago

Dear Guest Gretings from San Agustin Urubamba. Thank you very much for this very nice comment, good that you have enjoyed our property and has been to your liking as well as the attention of our staff. We hope that we continue being your preference....More

Reviewed 1 week ago via mobile

We stayed here for a couple of nights when exploring the surrounding area and the rooms were clean and well kept if a little basic. There were no lifts which wasn’t a big problem for us but we did have quite a walk over the...More

Thank K9TrailTime
Response from SanAgustinHoteles, Administrador at San Agustin Urubamba HotelResponded 6 days ago

Dear Guest Im Really sorry for te inconvenienets with the pool and the Breakfeast we take a note about your coments and we gonna work in this.But It Would haven been if you said this inconvenientes during your satnce here because we would have helped...More

Reviewed 3 weeks ago

When we first walked in, i really liked the vibe of the hotel with its beautiful backyard garden and a very rustic, traditional charm. The building reminded me of some old monastery that has been repurposed for hotel. It was not perfect. We had some...More

Thank DeepMSJ
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 3 weeks ago

Dear guest We thank you for your comments sent. . . It was a pleasure for us to serve you, but we apologize for the inconveniences that arose, and we immediately took them into account. Warm greetings HSA-Urubamba Administration

Reviewed 13 July 2018

Our group of 12 travelers stayed here two nights. The rooms were cold with insufficient lighting. There was plenty of hot water for showers, but the bathrooms lacked ventilation, so it got very steamy in there. The very firm twin beds were made up with...More

Thank Keliokali
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 5 weeks ago

Dear Customer Thank you for your comments. We apologize to you for the bad experience you had at the hotel. . . We also assure you that your observations will be corrected immediately and thank you for letting us know. Greetings Administracion HSAUrubamba

Reviewed 8 July 2018 via mobile

Rooms are very spartan and only good enough for a single night’s stay. The location is poor with no eating choices in easy walking distance. Dinner at the hotel was passable. Wouldn’t stay again or recommend to friends

1  Thank Rob M
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 10 July 2018

Dear guest We thank you for your comments. We are also working to ensure that our service is of quality and comfort for our visitors. Reiterating our apologies to you for the bad experience you had at our facility Atte HSA-Urubamba Administration

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About
Amenities
Top amenities
Pool
Free Internet
Restaurant
Bar/Lounge
Room Service
Spa
Hotel Amenities
Wheelchair Access
Meeting Rooms
Laundry Service
Multilingual Staff
Room Service
Dry Cleaning
Concierge
Banquet Room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Spa
Details
Price range
USD 64 - USD 176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Urubamba
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 64 - USD 176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Urubamba
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (421)
Room & Suite (101)
Pool & Beach (25)
Dining (23)
Family and Play Areas (21)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Darla H
4 November 2017|
AnswerShow all 5 answers
Response from Gene J | Reviewed this property |
There were no bugs also the wifi was adequate. It was a good location for the mountains.
0
Votes
jkaiser
20 August 2017|
AnswerShow all 2 answers
Response from Rachelle C | Reviewed this property |
I don't think so. My things all have built in converters but I had to use an adapter plug.
0
Votes
GGKC69
1 July 2017|
Answer
Response from Teryn G | Reviewed this property |
The desk can call a taxi for you and there are collectivos that run back and forth down the highway regularly. I have never hired a guide, but believe there are many around Ollantaytambo that you could pick up for a... More
0
Votes
Room Tips
"QAll rooms seem quiet"
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"Try for a corner room..."
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"Ask for a room in the back on the lower level."
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"Avoid rooms at the intersections of walkways"
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