Union Hotel Cusco
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Union Hotel Cusco

Traveller (770)
Concept Room - King Bed
Room & Suite (124)
Union Hotel Cusco
Videos (2)
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Fully refundable before Fri, 7 June
Breakfast included
No prepayment needed
Get rewarded with One Key
AU$302
AU$227
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#5 of 262 hotels in Cusco
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
See why so many travelers make Union Hotel Cusco their hotel of choice when visiting Cusco. Providing an ideal mix of value, comfort and convenience, it offers a boutique setting with an array of amenities designed for travelers like you. Free wifi is offered to guests, and rooms at Union Hotel Cusco offer a flat screen TV, air conditioning, and a minibar. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, room service, and a concierge. Guests of Union Hotel Cusco are also welcome to enjoy a hot tub and free breakfast, located on site. While staying at Union Hotel Cusco, visitors can check out Church and Convent of Our Lady of Mercy (Iglesia de La Merced) (0.3 mi) and The Company of Jesus Church (0.4 mi), some of Cusco's top attractions. While visiting Cusco, you may want to try some dumplings at one of the nearby restaurants, such as Green Point My Vegan Restaurant or KION peruvian chinese. If you are interested in exploring Cusco, check out one of the history museums, such as Museo Quechua, Pre-Columbian Art Museum, and Museo de Vida Monástica - Monasterio de Santa Catalina del Cusco. We’re sure you’ll enjoy your stay at Esplendor Hotel Cusco as you experience all of the things Cusco has to offer.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Bar / lounge
Free shuttle or taxi services
24-hour security
Baggage storage
24-hour front desk
Laundry service
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Taxi service
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Umbrella
Room features
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish, Portuguese

Location

Calle Union 189, Cusco 08002 Peru
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Velazco Astete Airport
1,165Review13Q+A89Room tips

Reviews
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Detailed Reviews
Cheryl C wrote a review Mar 2024
Greater Sydney, Australia12 contributions3 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We arrived last night. We received a warm welcome. The staff are very friendly. We had a great breakfast with very good service and a good selection of food hot and cold. We also ate in the restaurant. The food is amazing! The hotel is very well located. We had our laundry done and very good value for money. Very clean rooms. I would recommend this hotel.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Lazo, Director General at Union Hotel Cusco
Responded 18 Mar 2024
Dear Chezandsuze, Thank you very much for choosing Union Hotel Cusco!!! We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score. We expect to see you again soon. Kind regards Jorge Lazo General Manager Union Hotel Cusco
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Lorie wrote a review July 2022
5 contributions2 helpful votes
5.0 of 5 bubbles
We arrived at the Union hotel two days before we were expected to begin a six day hike of the Salkantay Trek. We were immediately hit with pretty severe altitude sickness. The staff at this hotel, Jorge, Jimmy and Marilin, was fabulous at recognizing our issue and working hard to address it. They went out of their way to ensure that we drank the Coca leaf tea, had some additional oxygen, and were provided with soup and water. I can't say enough about how kind everyone is at this hotel. The hotel itself is lovely, with a colorful and sun filled outdoor atrium and I am only sorry we did not have time to lounge there for some time. The rooms are immaculate and the complementary breakfast offered all we could need to start our day from delicious french pressed coffee, to fruit, to scrambled eggs, toast, pastry, oatmeal, etc. Questions related to tours and directions around Cusco were answered happily and the staff went out of the way to help with any arrangements that were needed. We had made reservations to stay at another property at the end of our trek, however we felt so comfortable here that we cancelled those so that we could stay at the Union instead. The property is located centrally to all we needed to see in Cusco, just a few blocks from the main shopping square and walking distance, (even for out of breath tourists) to the main squares and Cathedrals. This property is a hidden gem, and we would recommend the Union Hotel to anyone traveling to Cusco.
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Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Lazo, Director General at Union Hotel Cusco
Responded 6 July 2022
Dear Lorie, Thank you for taking the time to share your recent experience at Union Hotel Cusco. One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more tan glad to know that you have a perfect stay with us. We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Marilin and Jimmy who will be more tan glad to hear from you. Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge Lazo General Manager Union Hotel Cusco
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Angela K wrote a review Jan 2020
41 contributions50 helpful votes
5.0 of 5 bubbles
Great hotel, 5 min walk from Plaza de Las Armas, clean, delicious breakfast that’s included.
Heating in the room was so nice and we were touched by the detail when were put hot water bottles in bed. So great when you come back from hours of hiking.

The only “problem” we dealt with was noise, you hear pretty much everything that’s happens in the corridor or in the next room.

Kind staff, helped us heaps with 3AM breakfast to the room, taxis, etc

24h hot water available for teas. (Coca leaves also are complimentary)

Would definitely come back!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge L, Gerente at Union Hotel Cusco
Responded 25 Feb 2020
Dear E3809DJangelak, Thank you for having stayed with us during your visit in our imperial city of Cusco, it was a pleasure to have you as our guest. It is very important to know all our guest´s comments since we are looking for an unforgettable experience for them, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, moreover we will work on noise item. Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco.  Sincerely, Jorge Lazo General Manager Union Hotel Cusco
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Neyha S wrote a review Feb 2020
1 contribution1 helpful vote
1.0 of 5 bubbles
We booked this hotel as during our honeymoon trip to Peru in Dec'19. The rooms are terribly stuffy, the one we got was in the middle of the courtyard and not private at all. We asked them to move us to another room and they said they didn't have any rooms in the style we booked, she said she couldn't give us another room. So we had to downgrade to one but there the window wouldn't open. If you have altitude sickness - do not book this hotel. We were claustrophobic and woke up with a headache. We could hear every other tenant as though we were living in a tent. We moved hotels. I would not recommend this hotel.
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Date of stay: December 2019
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge L, Gerente at Union Hotel Cusco
Responded 20 Mar 2020
Dear Nehs8, Thank you for having stayed with us during your visit in our imperial city of Cusco. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the room and the staff caught my attention. I am very sorry to learn that the quality of the room and the service provided by our staff did not quite meet your expectations. Furthermore, I wish you had advised us about this issue while you stayed in our property in order to offer you other alternatives that may have fit your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience.  Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco.  Sincerely, Jorge Lazo General Manager Union Hotel Cusco
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YoTraveler wrote a review Oct 2021
11 contributions
2.0 of 5 bubbles
I write this reviw with a heavy heart. Mainly because the staff is amazing, the rooms are nice, and breakfast fresh and did the job.

The main issue encountered was hotel party nights that began cranking up on Thurs, Fri, and Sat nights while there. If you are interested in dancing through to 4a nightly, this is likely a great hotel for you. On the other hand if you are interested in sleeping, this hotel will present challenges, particularly on these nights. While the hotel staff do a great job to keep the DJ and event noise to surprisingly quiet levels, hotel guests traveling to and from their room to the venue tend to be boisterous and unaware of the generally thin walls while singing, shouting, etc. Loved the hotel and staff! Not a fan of the experience there on party nights.
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Date of stay: September 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anand L wrote a review 9 May
13 contributions
5.0 of 5 bubbles
Nice quaint place near Mercado San Pedro and the San Pedro cathedral, set up by our tour company. The room was clean and had the complimentary coca tea, water, and hot water bottles for the cold Andean nights. Nice firm bed, which was a pleasant surprise to more bouncy ones we experienced in Peru. There is a live music show from 6:30-8:30pm daily, and there is the cute alpaca, Kiki, to entertain you. For those wanting to clean their clothes, there is a laundry close by that charges per kg (about 10 PEN per kg) and delivers it to the hotel with your room number. Our complimentary breakfast was nice, with a nice selection of fruits, soup (corn soup was delicious), juices, small sandwiches, and courtesy of wonderful service from Vaneza, Roy, and Chef Ruben.

Highly recommend staying here.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip: Walk to the hotel is up a slope.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Lazo, Director General at Union Hotel Cusco
Responded 2 weeks ago
Dear Anand L, Thank you for taking the time to share your recent experience at Union Hotel Cusco. We are more than happy to know that you can enjoy our property and the staff service as well, it warms our hearts to know that you appreciated the charming courtyard where our delightful alpaca Kiki resides. We're delighted that you had the opportunity to interact with our furry friend and enjoy the nightly music shows that we offer every days. Also we are happy to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Roy, Ruben & Vaneza from our restaurant team. On the other hand we also appreciate your comments about our assisted buffet breakfast where we offer many options such as French toast, waffles, pancakes, scrambled eggs, omelettes, among other varied and gluten-free options, as well as about the turn-down service provided every afternoon where we leave hot water bottles, thermos with an infusion of natural herbs, truffles and a thank you card for choosing us. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely, Jorge Lazo General Manager Union Hotel Cusco
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travelbug2004 wrote a review 5 May
Medford, Oregon118 contributions82 helpful votes
5.0 of 5 bubbles
This was the most charming hotel in Cusco with its own Alpaca (actually more than one as we saw 2 different ones during our stay. Veronika was the alpaca care-taker and you could tell she took great care of them). The room was spacious (they even put hot water bottles into your bed at night - such a nice treat); the courtyard was inviting (with nightly music), they had a big bottle/jug of water in the hallway to fill your water bottles each day, the location was perfect (felt very safe), the included breakfast was amazing! but the staff is what made our stay memorable. I wish I could name everyone at the hotel from the managers, front desk staff (they even helped us book a great private tour of the Sacred Valley). Everyone was so helpful and kind. Gracielia and Regina stood out with their warm smiles and personalities. Highly, highly recommend staying here on your vacation to Cusco. They stored our luggage while we did the Inca trail and provided snacks for the drive to our tours as the tours left early in the morning. Thank you to everyone at Union Hotel for making our stay here so memorable
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Lazo, Director General at Union Hotel Cusco
Responded 2 weeks ago
Dear travelbug2004, Thank you for taking the time to share your recent experience at Union Hotel Cusco. One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us. We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela, Regina and Veronica Kiki´s mom who will be more tan glad to hearing from you. Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge Lazo General Manager Union Hotel Cusco
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Elea C wrote a review Dec 2023
Lyon, France1 contribution
3.0 of 5 bubbles
I had a great stay at Union hotel, I particularly enjoyed the breakfast with a tremendous choices of eggs, pancakes, waffles, teas, fruits...
A big shoutout for the women Yulisa, Claudia, Vanessa working as waitresses and cook. Thank you Yulisa for being that caring and kind.
The bedroom was quite clean and the service brings tea, and sweet treats which is quite appreciable.
I would merely quote that the bedrooms are not really soundproof (I had 2 different ones) and you can hear whatever’s happening in the hotel compound.
The transportation to the airport when leaving + laundry are charged (quite expensive).
Otherwise, quite place, not too many people.
As a backpacker I enjoyed talking to different people but obviously it’s not really a place to stay if you’d like to meet people !
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Date of stay: December 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Lazo, Director General at Union Hotel Cusco
Responded 3 Jan 2024
Dear 741eleac, Thank you for sharing your recent experience at Union Hotel Cusco. We're delighted to hear that you enjoyed our breakfast offerings, featuring an extensive selection of eggs, pancakes, waffles, teas, and fruits. Your commendation of our staff members Yulisa, Claudia, and Vanessa is truly appreciated, especially for Yulisa's attentive and caring service. Maintaining cleanliness and offering thoughtful amenities like tea and sweet treats are core to our commitment to guest comfort. We apologize for any inconvenience caused by the soundproofing in the bedrooms. We continuously strive to improve and will explore ways to enhance this aspect of our accommodations. Regarding additional services such as transportation to the airport and laundry, we aim to offer competitive rates while ensuring quality and convenience. We'll take your feedback into consideration for any future adjustments. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely, Jorge Lazo General Manager Union Hotel Cusco
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rkcaskey wrote a review Sept 2021
64 contributions32 helpful votes
4.0 of 5 bubbles
Mostly great things! The room was very small but cute. Everything worked fine. The tv even had a few English channels. The courtyard was spacious. They didn’t have many people staying there at the time we were there, so while they advertised breakfast… they didn’t actually have any ready. They offered to make me something, but I didn’t have any time. I wish the conversation would have happened the day before when we checked in so we could have timed it better. They also didn’t always have tea ready, but they would bring it to the room if you went down and asked.

What really made us love them though is that they held our luggage - for free - for multiple days while we went to Machu Picchu. That was clutch. Thank you!!
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: When you catch a cab, tell them you’re near the big entrance of Mercado San Pedro and the Orion...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellie wrote a review Aug 2022
2 contributions1 helpful vote
1.0 of 5 bubbles
One of the worst hotel experiences I have had. When I checked in, they asked if I had any early morning excursions planned, and I told them in two days I would be leaving to hike the Inca Trail at 4:00 am. They the offered to put a boxed breakfast together for me. I absolutely did not expect this, and prior to that offer, I had planned to pick up breakfast the night before. The night before my trip, I went to the front desk to confirm the breakfast. The next morning I came down and 4:00 and they told me they did not have breakfast for us. I was irate, as the thought of beginning a grueling hike on an empty stomach was deeply upsetting. Then they suddenly did have breakfast for us, which honestly made the ordeal worse — they lied, for no apparent reason, about not having the breakfast. Most, if not all hotels offer boxed breakfast for early morning excursions — I recommend you stay at one you can rely on.

Beyond that, our room was minuscule, barely larger than the bed, and it was sweltering, with nothing but windows that opened into an enclosed hallway and a ceiling fan that the cords had been cut too short to reach. And, to top it all off, I had several concerns I tried to discuss with the front desk, but I was routinely told they were too busy to help me. There are so many hotels in Cusco — I recommend you stay at any of those instead. The city is incredible, don’t let this garbage hotel ruin your time there.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Lazo, Director General at Union Hotel Cusco
Responded 22 Aug 2022
Dear Laurenerrr, Thank you for taking the time to share your experience at Union Hotel Cusco. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, We are very sorry that you had to leave the hotel like this, first of all let me clarify that not all the hotels offer a breakfast free as we do before the breakfast schedule, normally they offer a box lunch or box breakfast for an additional charge, in our case we know that is very important give the best service to our guests, that is the reason we offer this comlimentary service at check in asking about the itinerary. Regarding the room, we have 3 categories economic, classic and superior rooms, so you have make the reservation in a economic room that are a little small than the others one. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely, Jorge Lazo General Manager Union Hotel Cusco
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2 contributions
The plugs allows for a US or Canadian plug but the voltage will be 220. So works ok for chargers as they convert to 110. But other things will need a converter.
Answer from Jose U
9 contributions1 helpful vote
Hola si tiene el agua caliente inmediato. Es un hotel que lo tiene todo. La cama es muy cómoda. La ducha es espaciosa.
Answer from Csaltpleez
Wilmington, North Carolina214 contributions179 helpful votes
Yes, they can arrange a transfer service for you, but it is just the regular taxi. I wouldn't recommend it. You can use Uber and we found that Uber was always cheaper and regular taxi drivers use Uber as well. Furthermore, at the end of a trip, it asks for the tip, but it's only the equivalent of $1.66 and they were always very appreciative. That being said, we had a taxi driver try to charge us what came out to $50, we said "no thanks", ordered an Uber and it was $11, so...
Hilary K asked a question Jan 2018
Los Angeles, California50 contributions50 helpful votes
How near the train station is this hotel?
Answer from Chloebebe
Redmond, Washington500 contributions107 helpful votes
Walking will be about 20-30mins with luggages. It is better to a taxi.
Liana R wrote a tip Today
Seattle, Washington9 contributions8 helpful votes
5.0 of 5 bubbles
"They can check luggage behind the desk for you and have airport pickup and dropoff available for free, just let them know in advance."
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Randy H wrote a tip 25 May
1 contribution
5.0 of 5 bubbles
"They have live music thing going on while we stay there"
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Christina G wrote a tip 17 May
1 contribution
5.0 of 5 bubbles
"Guests checking in late are usually noisy or smoking in the garden area. The smoke and noise affected my sleep in the wee hours."
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Deborah H wrote a tip 14 May
2 contributions
5.0 of 5 bubbles
"Book early, very popular."
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Erin K wrote a tip 11 May
13 contributions
5.0 of 5 bubbles
"Jacuzzi is out of action at the moment"
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Not the right property for you?
There are more places to choose from in the Cusco area.
PRICE RANGE
AU$124 - AU$231 (Based on Average Rates for a Standard Room)
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
43
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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UNION HOTEL CUSCO (AU$124): 2024 Prices & Reviews (Peru) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Union Hotel Cusco
Which popular attractions are close to Union Hotel Cusco?
Nearby attractions include exploor (0.4 km), free walking inka cusco (0.4 km), and Winay Wayna (0.3 km).
What are some of the property amenities at Union Hotel Cusco?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at Union Hotel Cusco?
Top room amenities include a minibar, blackout curtains, and a desk.
What food & drink options are available at Union Hotel Cusco?
Guests can enjoy free breakfast, free instant coffee, and a free welcome drink during their stay.
What are some restaurants close to Union Hotel Cusco?
Conveniently located restaurants include Organika Bakery & Coffee, Aycha E & E, and Yaku Restaurant.
Which languages are spoken by the staff at Union Hotel Cusco?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Union Hotel Cusco?
Many travellers enjoy visiting Sacsayhuaman (1.0 km), Waliki Tours Peru (1.1 km), and Sacred Valley of the Incas (0.6 km).
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