Jw Marriott El Convento Cusco
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Jw Marriott El Convento Cusco

Storage and sink outside of bathroom
Traveller (3587)
Panorama of the Classic Inca at the JW Marriott El Convento Cusco
360
Panoramas (14)
Bath time in our luxurious room at the Marriott Cusco
Room & Suite (636)
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About

5.0
#14 of 264 hotels in Cusco
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Rest easy at Jw Marriott El Convento Cusco. Our hotel in Cusco, Peru has convenient access to local attractions, such as the Historic Center of the City of Cusco and Plaza de Armas. After a busy day, unwind in our renovated rooms and suites featuring a range of thoughtful amenities including elegant marble bathrooms, deluxe bedding, mini-bars and an oxygen-enriched system to relieve altitude sickness.
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Property amenities
Wifi
Pool
Sauna
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Spa
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Car hire
Taxi service
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

Esquina de la Calle Ruinas 432 y San Agustin, Cusco 08001 Peru
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Velazco Astete Airport
4,352Reviews90Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
Izzy wrote a review Aug 2021
Hanoi, Vietnam312 contributions20 helpful votes
4.0 of 5 bubbles
The JW is ideally located in the heart of Cusco, so we had a lot of fun exploring the city having a base close by!

The staff was super helpful - when the air conditioning was malfunctioning in our room, they immediately moved us to another one. They also arranged our transfer to the airport with a stop at Sacsayhuaman - our driver was so sweet.

The restaurant has absolutely AMAZING food for breakfast, lunch, and dinner. Their buffet spread is seriously impressive and, with my dad being vegetarian, the chef even washed the pan before making his omelet! Their chicken wings are absolutely to die for, as is their fried rice and lomo saltado. I'm getting hungry just thinking about it!

There were also lovely ladies with a little alpaca everyday at breakfast! They were SO friendly and sweet, and the little alpaca was a total cutie.

The only negative is that there is poor ventilation in the bathroom - when someone is using it, you can definitely smell it in the main room, which can be embarrassing. Also, do NOT turn on the sink if someone is in the shower. My mom nearly burned me alive lol.

I wouldn't hesitate to recommend staying here to any friends/family traveling to Peru. Hope to visit again soon!
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Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Don't go for the Inca room if you are claustrophobic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey B wrote a review Mar 2020
Toronto, Canada36 contributions63 helpful votes
5.0 of 5 bubbles
This hotel has a lot of history to it and it looks amazing from the inside and the rooms are very clean and modern. The staff and very welcoming and the staff by the road always great me when I arrive from being out all day. The hotel is located very close to the main square but no too close where you hear all the noise, couldn’t have picked a better spot. If you have the money then pay to stay at this hotel because you won’t need to take a taxi anywhere except for the ancient sites up the mountain.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ohanatravelers wrote a review Feb 2020
California182 contributions99 helpful votes
5.0 of 5 bubbles
We are Lifetime Platinum Marriott members so we have experienced many Marriott hotels. The JW El Convento Cusco was overall the BEST Marriott hotel we have stayed at. I was very pleased with the communication the hotel made prior to our stay, assuring everything was in order. When we arrived we were a bit overwhelmed from our red eye flight and the experience at Cusco airport. Stepping into the hotel was like an Oasis. It is gorgeous in its own unique way that truly felt as if you are stepping back in time in Cusco. The lobby is stunning as is the courtyard. I wish I had written down the names of the employees that we interacted with, I feel bad that I did not. Everyone from the gentleman who checked us in, to the bellman, 3 different bar tenders that we had in the restaurant were all fantastic! We enjoyed good conversation with them and the drinks were amazing! They even made us our own cocktails just asking what we liked. Mine was spot on something I wish I could always drink! Normally we do not eat I’m hotel restaurants but we were exhausted. We were so glad we did, the food is excellent! We ended up eating at the bar 3 times during our stay because we enjoyed dot so much! The empanadas, ceviche and anticuchos were our favorite. The buffet breakfast that is included is exceptional! Presentation, freshness and the offerings were like nothing we have experienced in a buffet before and all so beautiful. The first morning I was feeling the altitude and our waitress Daysi inquired how we felt. After I told her she went to the courtyard and picked a mixture of herbs to make a special tea that her mother would make. It did the trick and the gesture of kindness and her concern was very heartwarming to me. Our room was so comfortable and the proximity of the hotel is perfect. The JW Convento Cusco is a very special place in every aspect. We are so thankful that we chose to stay there. As we walked out the morning we left I truly had a sense of sadness to leave such a truly magical place. Thank you for making our trip to Cusco, so memorable!
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ene D wrote a review Jan 2020
Helsinki, Finland26 contributions13 helpful votes
1.0 of 5 bubbles
We had a fully paid booking through eDreams to Cusco Marriott for 2 nights with breakfasts. During our arrival the receptionist demanded from us 84 USD more, explaining that this payment is required obligatory from all tourists. Otherwise she will leave us without breakfasts. For that money we got useless discount vouchers for not needed alcoholic drinks and the right for 25 USD discount from spa services which we are not going to use because of lack of time.
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Date of stay: January 2020
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FernandoFernandez, Front Office Manager at Jw Marriott El Convento Cusco
Responded 14 Jan 2020
Dear 899ened, First of all let me thank you for taking your time to share your comments with us through the trip advisor web side as they help us in reaching the perfection in the service and product we deliver to all of our guests. Please receive my deepest apologies in regards the perception you are having with our destination fee, Believe me when I say that the only purpose of this process is to facilitate and enhance your experience in our property giving you access to several benefits and that is why is also advice once you book a room in our premises. Once again I am really sorry for the perception that you are having from us, I will be looking forward to receiving you once again as a guest in the not too distance future, and offer you the special combination of Cusco hospitality and the one that JW Marriott offers and prove you that your comments were taken into consideration. Kind regards, Fernando Fernadez Baca Rubio Guest Service Manager JW Marriott El Convento Cusco
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J Yip wrote a review Jan 2020
Dallas, Texas45 contributions5 helpful votes
5.0 of 5 bubbles
I am very impressed with this Marriott location! We have stayed at other Marriott before but this is the best one by far. From the moment we got here, we were greeted properly and through out the whole stay, the staff was helpful and very polite. They acknowledged that we didn’t feel well at check in due to altitude sickness, and offered us different things like Oxygen , coca tea, even if we need a medical doc they got them. The attention to details is beyond great. We were greeted by name in and out of the hotel by the bellboy and offered umbrellas on the way out for our walk.
They also offer many Complimentary programs for guests like baby alpaca meet and greet, cooking classes, market walk, historical tour, free drink per adult at the bar, etc . The free breakfast was super nice! So many options and beautiful presentations! We avoided eating fruits during our whole trip until we got here and actually felt safe to consume the hotel fruits.
Whatever you ask for, the staff would help to make sure everything is smooth and good. The IT manager even came and fixed my WiFi connection on my iPhone. (I was having problem connecting on one of my devices. )
This is no doubt a FIVE stars experience.! The main plaza is 5 mins walk. We will definitely stay again at this location when we are in town
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colby B wrote a review June 2020
20 contributions11 helpful votes
5.0 of 5 bubbles
We took our honeymoon to Peru in January 2020. Cusco was our last stop, and we could not have had a better ending. By this time we had been traveling for 3 weeks. We were tired, I was sick, and we needed somewhere to recharge before tackling Machu Picchu then heading home. Not only was this hotel stunning and pristine, but it felt like home from the moment we arrived. The staff was incredibly attentive and observant - they even knew that I hadn't changed my name yet and called me by my last name and my husband by his every time. They remembered what we were doing each day and made a point of asking us how our adventures were. I work in a hotel and never have I experienced such genuine and detailed hospitality.

The breakfast was spectacular as was the pisco class. We also went to the spa, which was very nice. I loved that the massage room had a shower attached - it really adds a touch of luxury not to have to retreat to the locker room to shower.

A special word of gratitude goes to Oscar the bellhop. He went above and beyond for us daily, and really made us feel like he cared about us. He is amazing at what he does.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ro C wrote a review Feb 2022
27 contributions30 helpful votes
5.0 of 5 bubbles
Loved staying here - we tried both Marriott properties in Cusco, and preferred the JW over the Palacio del Inka. Location is perfect, rooms are beautifully appointed and we appreciated the extra oxygen they pump in to help us get acclimated to the altitude. The hotel offers daily activities - tour of the property and a resident baby alpaca which we thought made the resort fee worth it. Staff is friendly and very professional - were very helpful in fulfilling all our requests .
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Date of stay: January 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: balcony with interior view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erin G wrote a review Mar 2020
Dublin, California91 contributions23 helpful votes
5.0 of 5 bubbles
WOW, I don't even know where to start. I've traveled a lot and this hotel is top notch. From the check in to check out, it was an amazing experience. The hotel is well appointed and provides the guests with complimentary offerings (hotel tour, cooking class, pisco sour class etc.) You will never be bored staying here and I encourage you to take advantage of all that it offers. Everyone is willing to help and they will meet all of your needs - just ask. We needed to switch rooms 2 nights into our stay and also needed some medical attention, they were super attentive to both requests and accommodated us. Additionally, the hotel is in a central location in Cusco which is good for site seeing. I can't wait to go back.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Try to be away from the elevators facing the courtyard (not the street)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William S wrote a review Feb 2020
Venice, Florida37 contributions39 helpful votes
5.0 of 5 bubbles
We stayed here as a base for a regional visit including Machu Pichu and local tours. The staff from the bellman to the front desk, bar and restaurant as well as the room and maintenance folks couldn’t have been more welcoming and pleasant. We had a minor medical issue due to altitude and there is a highly qualified medical technician on staff.

The food was excellent, the room comfortable and the setting is very romantic and historic. It is a classical Spanish period setting with a beautiful courtyard and great architectural details. Cusco is a very historically significant city and the tour desk at the hotel was extremely helpful. It is called Venturia and they too went out of their way to assure that all went smoothly.

Quality and polish along with super friendly customer service were the trademarks of the entire operation.

Special thanks to Fernando - the manager, Nick - Best guide in Peru, Dania, Samanta and Rosario with Venturia and the entire wait staff in ‘Q’.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mdlim24 wrote a review Sept 2022
Oakland, California941 contributions126 helpful votes
+1
4.0 of 5 bubbles
I just finished a six night stay at JW Marriott. It’s located about two blocks from Plaza de Armas which was great location. All the staff provided excellent customer service and were so friendly. The front desk, the cleaning staff, restaurant and bartending employees, the spa employees all deserve praise. My favorite person however was Kely. She is the care taker of Panchita the Alpaca. She takes wonderful care of Panchita and is very nice to talk to. Even when some children weren’t being supervised and would poke and annoy Panchita, Kely was so patient. I had to hold myself back from letting the parents and bad unsupervised children have it. That being said, each day I made sure to say hello to Kely and to Panchita.

How was the room?

The room I stayed in was spacious. The bed was comfortable. And the shower pressure was perfect. No problems with the room. It’s also nice that water bottles are provided for guests. For those that don’t know, it’s important to stay hydrated at the elevation Cusco is. First night for most is the worst.

Food and drinks?

One nice feature is that JW Marriott has a Ceviche class and Pisco Sour class for those who wish to learn how to make those two items. Very informative and fun.

The breakfast is ok. I think it could improve. Options are limited and quality wise it was only ok. For example, some days the waffles would be rock hard and/or the scrambled eggs looked like soup. Try the mixed juice, tastes like flavored water. Not great but breakfast was like I said, O.K.

Biggest gripe?

My biggest gripe is the fact that I booked for 7 nights. But due to my airlines moving my return flight up one day, I notified JW Marriott over a week in advance that I would like to cancel the last day of my stay at the hotel. But I was denied reimbursement. So I paid for 7 nights even though I stayed only 6 nights. They could have easily fixed that but chose not to.

Overall JW Marriott is a nice hotel. A lot of good reasons to stay there. Is it perfect? No. But still a great stay overall.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Fernando P
Miami, Florida138 contributions27 helpful votes
As a Titanium member I had an upgraded to a better room also breakfast included for members plus other perks
Answer from Liss
Toronto, Canada8 contributions4 helpful votes
1.5 hours by car.
Answer from XCYD
Philadelphia, Pennsylvania13 contributions
I don't, I planned it myself. You first need to make sure you get the entrance tickets into Machu Picchu, they do sell out. And they are timed for the given day and time (they give you an hour tolerance to get in). Inka Rail sells train tickets but also a package that includes the entrance tix to Machu Picchu as well as the bus ride up and a guide, all of which you will require to get in. Trip Advisor has many tour operators thst offer packages. Make sure to read the comments as you pick the vendor.
Jennifer W wrote a tip Apr 2024
19 contributions1 helpful vote
5.0 of 5 bubbles
"Absolutely lovely - try the hot chocolate"
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Manucomunoz wrote a tip Jan 2024
Lima, Peru60 contributions2 helpful votes
5.0 of 5 bubbles
"Take the transportation service that te hotel offers, it is very nice, comfort and a good price. Relax at the garden and the Spa."
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Pradeep G wrote a tip Sept 2023
10 contributions2 helpful votes
5.0 of 5 bubbles
"During winter, please take appropriate clothing as it can be very chilly and cold."
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AngieBelgie2000 wrote a tip Sept 2023
13 contributions8 helpful votes
5.0 of 5 bubbles
"So nice pool, sauna, hot tub, nice food, great wine :-) Superb rooms."
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jennifer m wrote a tip Sept 2023
Boston, Massachusetts12 contributions2 helpful votes
5.0 of 5 bubbles
"Beautiful historic property! Loved every minute of my stay here! "
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Not the right property for you?
There are more places to choose from in the Cusco area.
PRICE RANGE
AU$473 - AU$594 (Based on Average Rates for a Standard Room)
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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JW MARRIOTT EL CONVENTO CUSCO - 2024 Prices & Reviews (Peru) - Tripadvisor

Frequently Asked Questions about Jw Marriott El Convento Cusco
Which popular attractions are close to Jw Marriott El Convento Cusco?
Nearby attractions include Centro Historico De Cusco (0.3 km), free walking inka cusco (0.4 km), and Ekekos - Arte & Colores (0.2 km).
What are some of the property amenities at Jw Marriott El Convento Cusco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Jw Marriott El Convento Cusco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jw Marriott El Convento Cusco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Jw Marriott El Convento Cusco?
Conveniently located restaurants include Ofrenda Peruvian Healthy Food, El Jardin - Healthy Food And Coffee, and Rucula Cusco.
Are there opportunities to exercise at Jw Marriott El Convento Cusco?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Jw Marriott El Convento Cusco have airport transportation?
Yes, Jw Marriott El Convento Cusco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Jw Marriott El Convento Cusco located near the city centre?
Yes, it is 1.0 km away from the centre of Cusco.
Are any cleaning services offered at Jw Marriott El Convento Cusco?
Yes, dry cleaning and laundry service are offered to guests.
Does Jw Marriott El Convento Cusco offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Jw Marriott El Convento Cusco?
The staff speaks multiple languages, including English, Spanish, and French.
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