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Cuenca Hotel

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#20 of 57 Hotels in Cuenca
Certificate of Excellence
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125 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Santa Fe, New Mexico
Reviewed 19 September 2015

The first night I was at the hotel I had a room operning to a small inner courtyard, and there was an opening to the outside with no glass. A family a floor below had their window open and it sounded like they were in my room. The next day I switched to another room where at least I could...

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1Thank Barry F
Boise, Idaho
Reviewed 17 September 2015

This hotel is located on the street named Presidente Borrero in El Centro old town, with the cobble stone streets which are rampant in the city of the historic district. I absolutely love this place. The people are the friendliest in the world. The hotel is clean and the staff are very accommodating. All in all, good place to lay...

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Thank forever1spring
Newcastle, Australia
Reviewed 26 January 2015

Nice room with very comfortable bed. Bathroom was dated, however shower pressure was excellent and very hot. The service we received from staff was friendly and helpful, including carrying our bags, ordering taxis etc. We were only there for one night but it appeared to be a good area with lots of restaurants etc. Breakfast was plentiful with fresh fruit,...

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1Thank TravellerNZ101
Nebraska
Reviewed 31 October 2014

I got into Cuenca at 2:00 in the morning, an early bus trip from Guayaquil. I had reservations for the next two nights but didn't for that night. I rang the bell and the front desk guy came and welcomed me with a smile and yes, they had an open room for me. It's a nice hotel for Ecuador. I...

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3Thank Comboverguy
Lafayette, Louisiana
Reviewed 23 October 2014

I stayed in the cuenca hotel in Equador on the 7/20/2014 it was very good hotel to stay in and the stuff were very nice and helpful .Price wise very good for the room .I will give it 4 star rate.and break fast include

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1Thank Gonzo E
London
Reviewed 25 August 2014 via mobile

Very big and comfortable room, great location and friendly, professional service. Only complaint is that it was very noisy on the 1st floor as you could hear bottles being sorted/chucked in the bar downstairs late at night and the cash register/phones etc on the front desk early in the morning. But great overall.

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2Thank Beceroo
Long Beach, California
Reviewed 12 August 2014

We chose this hotel because it was in center of town. It was clean and simple. Overall service was good and friendly. Breakfast was included daily in adjoining restaurant. Had issue with showers several times with leaks and non-working shower head, reported it twice but was not fixed.

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3Thank castle_lb
Reviewed 7 August 2014

Hotel is very nice, very well located near the historical part of the city, very clean, staff very friendly the breakfast buffet which is included is really good, the only bad part is that he beds are awfull!!!! Sooo hard I felt like I was sleeping on the floor.... I stay in the economic room I don't know if that's...

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1Thank Sylvanna21
Cotacachi, Ecuador
Reviewed 11 April 2014

On my recent trip to Ecuador, while in Salinas I became quite ill with a parasite and hepatitis A. The weather on the coast was hot, humid and oppressive, so they moved me to a small boutique hotel in Cuenca Ecuador, where I convalesced. David and Andreas, the two brothers who run the hotel with their father, were nothing short...

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6Thank bobcatjackaz
hotelcuenca, customer service at Cuenca Hotel, responded to this review

Estimated bobcatjackaz Thank you for your great visit in the city of Cuenca. for us was a great pleasure to have received in Cuenca Hotel, to serve you was our duty as I need it during their illness. We are pleased that you have fulfilled your needs, for all Cuenca Hotel staff is a pleasure to have him as a...

Simcoe, Canada
Reviewed 9 April 2014

Stayed 3 nights and was very pleased. Hotel seems to be a bit outdated but was very clean and comfortable. Staff was friendly and helpful. Biggest drawback is that there is no elevator. Most times this wouldn't be a big deal for me since there are only 3 floors but on this occasion I was suffering from altitude sickness.

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2Thank PDter
hotelcuenca, Customer Service at Cuenca Hotel, responded to this review

Dear Guest To all our staff was a pleasure to have received your check, the customer reviews are always welcome and listened to continue improving our services and facilities, as you know Cuenca Hotel, is the oldest and classic hotel establishment in town; We are doing studies for a future installation of an elevator, studies that allow us to properly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
To enjoy this city steeped in history, a hotel that is part of it ... it tells us that since its construction in 1950, was keeping its thick walls of adobe and its high ceilings and large, the warmth of the earth Cuenca. We are located in the heart of Cuenca, just two blocks from Central Park, along the entire banking, commerce, shops and craft markets, a hotel with history and tradition that captivates with its simplicity, warmth and security. Our services. Cable TV, private bathroom, national and international telephone service, high speed wireless internet, bussiness area, room service (7:00 - 12:00), night parking, tourist information, cafe "The Grazzia" restaurant "Coal" Bar service. ... more   less 

Additional Information about Cuenca Hotel

Address: Borrero 10-69 Entre Lamar y Gran Colombia, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: $39 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cuenca Hotel 3*
Number of rooms: 25
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Questions & Answers

Here's what travellers have asked, with answers from Cuenca Hotel staff and other travellers.
1 question
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Guayaquil, Guayas, Ecuador
over a year ago

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Questions? Get answers from Cuenca Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are ok, service is terrible.”
 of 5 bubbles 714iv_ng, 22 Oct 2016 | Read review
“Room 202 at the top of the stairs very nice.”
 of 5 bubbles lexas40, 13 Jul 2016 | Read review
“There are no good rooms, bring some earplugs!”
 of 5 bubbles 953matthews, 26 Apr 2016 | Read review
“Inner court yard has roof. Outer rooms face street. Wish I had the street.”
 of 5 bubbles SpaceTacos, 8 Apr 2016 | Read review
“3rd floor is more private with less noise.”
 of 5 bubbles AlohaBarSalinas, 21 Jan 2016 | Read review
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