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Casa San Rafael

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Traveller (168)
Room & Suite (23)
Dining (22)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“eggs”(27 reviews)
“yogurt”(15 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Suites
Concierge
Laundry Service
Free Parking
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (484)
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Traveller rating
221
49
16
4
1
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221
49
16
4
1
Show reviews that mention
All reviewseggshistoric propertyyogurtthe ownerconverted colonialold towngreat central locationhotel is locatedits charmthree blocksparque calderonthe main squarewalking distancewould highly recommend this hotellimited spanishstaff went out of their waybreakfast was delicious
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21 - 25 of 291 reviews
Reviewed 11 November 2017

Lovely hotel, central location, near to the attraction of the city. The staff were friendly and great with assisted. Gave us great advice for our next stop. The hotel is very cozy, great rooms, beds were very comfortless. Breakfast and parking are included.

Thank balarekd
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 29 November 2017

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 9 November 2017

This hotel is located in a pretty old building which has its charms. However our room on the 3rd floor (top floor) was right under the roof, and consequently had no window which made it feel a bit more cramped than it was -- the...More

Thank Hannu M
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 29 November 2017

Thank you for taking the time to write a review of our Hotel. All your comments are essential to improving our service. We hope to have your presence on your next visit to Cuenca.

Reviewed 2 November 2017 via mobile

We enjoyed our 3 night stay at Hotel Casa San Rafael immensely! What a great surprise!! Felt like we were in a B&B in Europe! Fantastic decor, wonderful breakfast and outstanding staff!!! The staff helped us on several occasions and were all so willing and...More

Thank Suzannemlim
Reviewed 13 October 2017 via mobile

Lovely little hotel with perfect, central location. The staff were very friendly and helpful, especially Valerie who assisted us with booking transport to go to Devils nose and incapirca, assisted with booking for the train, organising breakfast early for us so we could leave for...More

Thank Catherine S
Response from Vale Sofia C, Director General at Casa San RafaelResponded 16 October 2017

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 3 October 2017

Arrived at location at night and the service was incredible. Front desk lady even helped with the luggage taking them up stairs. Very good security, rooms where very clean and very comfortable. Close to the center of Cuenca and close to a lots of good...More

Thank Luis S
Response from Vale Sofia C, Director General at Casa San RafaelResponded 16 October 2017

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us. we hope that you return to Cuenca and if you do we will be glad to receive you.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Details
Price range
USD 33 - USD 78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 33 - USD 78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (168)
Room & Suite (23)
Dining (22)
Family and Play Areas (1)
Questions & Answers
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celine a
17 September 2016|
AnswerShow all 4 answers
Response from Holly M | Reviewed this property |
We took a cab from the airport. It's the easiest way. Just show the driver the address, it works whether he speaks English or not.
0
Votes
Carmen Marta O
6 November 2015|
AnswerShow all 4 answers
Response from RogerFH | Reviewed this property |
No there is no elevator. Casa San Rafael is a restored mansion with easy stairs, and plenty of help for those who need help with baggage.
0
Votes
Kimba628
13 September 2015|
AnswerShow all 2 answers
Response from nataliad216 | Reviewed this property |
If they do not have one, I am sure they can refer you to a company that would take you to the port. They are very helpful.
0
Votes
Room Tips
"Hotel was quiet"
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"Top floor seemed less noisy than first floor."
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"Ask for a room with a window"
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"Ask for a quiet room that does not face the very busy street, Simon Bolivar"
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