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Casa San Rafael

470 reviews
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Traveller (159)
Dining (21)
Room & Suite (16)
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“eggs”(24 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Suites
Concierge
Laundry Service
Free Parking
3.5 Star Hotel
All hotel details
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (470)Write a Review
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Show reviews that mention
All reviewseggshistoric propertyconverted colonialold townhotel is locatedgreat central locationfew blocksyogurtthree blocksparque calderonthe main squarecoffee teawalking distancestaff went out of their waybreakfast was delicioussmall balconywould definitely stay here again
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11 - 15 of 282 reviews
Reviewed 2 November 2017 via mobile

We enjoyed our 3 night stay at Hotel Casa San Rafael immensely! What a great surprise!! Felt like we were in a B&B in Europe! Fantastic decor, wonderful breakfast and outstanding staff!!! The staff helped us on several occasions and were all so willing and...More

Thank Suzannemlim
Reviewed 13 October 2017 via mobile

Lovely little hotel with perfect, central location. The staff were very friendly and helpful, especially Valerie who assisted us with booking transport to go to Devils nose and incapirca, assisted with booking for the train, organising breakfast early for us so we could leave for...More

Thank Catherine S
Response from Vale Sofia C, Director General at Casa San RafaelResponded 16 October 2017

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 3 October 2017

Arrived at location at night and the service was incredible. Front desk lady even helped with the luggage taking them up stairs. Very good security, rooms where very clean and very comfortable. Close to the center of Cuenca and close to a lots of good...More

Thank Luis S
Response from Vale Sofia C, Director General at Casa San RafaelResponded 16 October 2017

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us. we hope that you return to Cuenca and if you do we will be glad to receive you.

Reviewed 23 September 2017 via mobile

Lovely three night stay in this centrally located, small hotel. The staff are so friendly and helpful. The common areas are comfortable with antiques, sofas and nice artwork. This hotel has an "old worldy" feel - in a nice way. Great value. We slept well...More

Thank AndreaAustralia
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 28 September 2017

Dear Andrea Thank you very much for your comment, for us it is always a pleasure to serve you, we hope you visit us again. Best regards

Reviewed 28 August 2017

This is a very nice, cosy hotel located in a refurbished traditional house. Very pleasant atmosphere, clean rooms, common spaces with antique furniture and fire place, nice breakfast, excellent service! Walking distance from the river and the main squares.

Thank Lidia-MUC
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 31 August 2017

Dear Traveler. Remember that Hotel Casa San Rafael is your second home in Cuenca. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Details
Price range
USD 30 - USD 78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#2 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 30 - USD 78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#2 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (159)
Dining (21)
Room & Suite (16)
Hotel & Grounds (124)
Bathroom (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
celine a
17 September 2016|
AnswerShow all 4 answers
Response from Holly M | Reviewed this property |
We took a cab from the airport. It's the easiest way. Just show the driver the address, it works whether he speaks English or not.
0
Votes
Carmen Marta O
6 November 2015|
AnswerShow all 4 answers
Response from RogerFH | Reviewed this property |
Additionally, about Casa San Rafael in Cuenca, Ecuador: There is no transport to a cruise-port, since there is none. Cuenca is high in the Andes, so no cruises. The airport is close by, a dollar or so by taxi. Enjoy.
0
Votes
Kimba628
13 September 2015|
AnswerShow all 2 answers
Response from nataliad216 | Reviewed this property |
If they do not have one, I am sure they can refer you to a company that would take you to the port. They are very helpful.
0
Votes
Room Tips
"Ask for a room with a window"
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"Ask for a quiet room that does not face the very busy street, Simon Bolivar"
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"Second floor probably is better than the third floor"
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"I think all the rooms were good. Just be aware on the third level at least some of the rooms have no window..."
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