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Casa San Rafael

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Traveller (171)
Room & Suite (23)
Dining (22)
Overview
Bolivar 5-05 y Mariano Cueva, Cuenca 593 Ecuador See on map
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Family Rooms
Concierge
Laundry Service
Housekeeping
3.5 Star accommodation
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Rooms
30 Sep.1 Oct.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (497)
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296 results
Traveller rating
223
51
17
4
1
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LanguageEnglish
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223
51
17
4
1
Show reviews that mention
All reviewseggsyogurthistoric propertyold townhotel is locatedparque calderonthe main squareits charmwalking distancewould highly recommend this hotellimited spanishstaff went out of their waybreakfast was deliciousthird floorno windowcolonial cuencaplenty of hot water
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1 - 5 of 296 reviews
Reviewed 1 week ago

Delightful experience in this beautiful, historic hotel. Excellent location, three blocks from main square, lets you walk to everything in Cuenca. Very friendly staff, terrific breakfast, will definitely stay here again/

Thank jc19602015
Reviewed 7 July 2018

We stayed for 4 nights at this hotel in May of 2018. Overall we were very happy. The hotel is perhaps a little dated, and does not have the fancy facilities, but it is tastefully decorated and the staff is friendly. The rate is quite...More

Thank howiewu
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 9 August 2018

Dear Traveler. Remember that Hotel Casa San Rafael is your second home in Cuenca. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 25 June 2018 via mobile

Our stay at Casa San Rafael was wonderful. The room and common areas were beautifully decorated. The staff were very helpful and the breakfast was lovely! Location was also excellent! Could not recommend more highly!

Thank Lm_shepherd
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 25 June 2018

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

Reviewed 24 June 2018

This hotel has an excellent location and you can walk to alt the highlights of Cuenca easily. The hotel has a great breakfast, helpful and friendly staff, and good facilities at a great price. The only thing is that i can get noisy. Generally, as...More

Thank Melanie A
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 25 June 2018

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us, we work to improve. We hope to see you soon.

Reviewed 7 June 2018 via mobile

After reading so many great reviews we chose Casa San Rafael. Unfortunately it was not what we expected. The rooms were very small and most of the ones we were assigned had no windows. Some of had paint chipping from the walls. The mattresses were...More

Thank Jorge T
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 9 June 2018

Dear Jorge As you know we are a heritage home like the most popular hotels into the center of the city. We have some rooms inside of the estructure and other's with balcony. All depend of availability. Your comments are very important to us. We...More

View more reviews
About
Description
Casa San Rafael is the brainchild of a Cuencan family, that invites you to share the special warmth manifested in every corner of a charming heritage house of Cuenca, staffed by the extended family of the ...More owners. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Breakfast included
Concierge
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Business
,
Best Value
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Business
,
Best Value
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
14
Price range
USD 38 - USD 78 (Based on Average Rates for a Standard Room)
Location
Ecuador > Azuay Province > Cuenca
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Business
,
Best Value
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
14
Price range
USD 38 - USD 78 (Based on Average Rates for a Standard Room)
Location
Ecuador > Azuay Province > Cuenca
Photos
Traveller (171)
Room & Suite (23)
Dining (22)
Family and Play Areas (2)
Nearby
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Questions & Answers
Ask a question
celine a
17 September 2016|
AnswerShow all 4 answers
Response from Holly M | Reviewed this property |
We took a cab from the airport. It's the easiest way. Just show the driver the address, it works whether he speaks English or not.
0
Votes
Carmen Marta O
6 November 2015|
AnswerShow all 4 answers
Response from RogerFH | Reviewed this property |
No there is no elevator. Casa San Rafael is a restored mansion with easy stairs, and plenty of help for those who need help with baggage.
0
Votes
Kimba628
13 September 2015|
AnswerShow all 2 answers
Response from nataliad216 | Reviewed this property |
If they do not have one, I am sure they can refer you to a company that would take you to the port. They are very helpful.
0
Votes
Room Tips
"Hotel was quiet"
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"Top floor seemed less noisy than first floor."
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"Ask for a room with a window"
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"Ask for a quiet room that does not face the very busy street, Simon Bolivar"
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