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Sheraton Quito

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Sheraton Quito
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672 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Quito
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Showing 331: English reviews
Tulsa, United States
Reviewed 3 weeks ago

The hotel is fantastic ! the food and the cordiality of the people is remarkable I like this hotel in Quito, also the location is fantastic you can enjoy parks and malls in same Time. the bathroom is also big with excellent showers

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Helpful?
Thank Ojer P
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ojer P, It's great to read your comments, thank you for letting us know that you had a fantastic stay and that you enjoyed everything, from our location to our food and the service from our associates. We hope to see you back very soon! Warm regards, Michel Thorin General Manager

San Juan
Reviewed 3 weeks ago

More expensive than a Sheraton hotel in the city of Chicago or Mexico City. In a city like Quito where you can have lunch for less than $10, a breakfast in the hotel for over $30 doesn't make any sense. Not a cheap option.

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Helpful?
Thank 205limberr
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 205limberr, Thank you for your review and for sharing your comments about your recent stay. We are very sorry that we didn't fulfil your expectations with the rate and breakfast cost, we have alternatives to our breakfast buffet if our guests wish to have a lighter option. We hope you visit us again soon! Warm regards, Michel Thorin General...

Miami
Reviewed 3 weeks ago

Im Platinum member and was told there was no room for upgrade. Nevertheless my friend was upgraded and he's not even gold. I asked for an upgrade and were told there were no rooms available and when I claimed about my friend getting one they confirm there were no rooms. As soon as I got to my room I got...

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Helpful?
1Thank Flor Jose Luis D
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Flor Jose Luis D, First we would like to thank you for rating us and for giving us your feedback, this helps us to follow up on this issue and improve our services. We are very sorry for the inconveniences this cause you and for not succeeding your expectations as a Platinum member, please rest assure that we will...

Espoo, Finland
Reviewed 3 weeks ago

stayed in Sheraton Quito on Nov 7-10 2016. Rooms are Sheraton standard. Location for me close to office and shopping is superb. Breakfast is good. But it is the transportation that stands out as positive surprise. Hotel taxi (in small SUV) costs 2 USD. Equally a trip to Ecuator (zero-line) about 20 km's north of Quito, 45 min's one way,...

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Helpful?
1Thank none006
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear none006, Thank you for your comments and for sharing your experience at Sheraton Quito. We are glad to know that everything was good during your stay and that you enjoyed your time in Quito. We hope you come back very soon! Warm regards, Michel Thorin General Manager

Munich, Germany
Reviewed 3 weeks ago

The Sheraton is in a great spot of Quito. Cabs are plentiful and the neighborhoods around the hotel are nice to walk through. There is a very large park within about a five minute walk that is great for people watching. If you have access to the Business lounge by status or through Starwood American Express business card I would...

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Helpful?
1Thank Duncan f
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Duncan f, Thank you for your review and for sharing your experience at Sheraton Quito and our city; it is a real satisfaction to read your feedback and to see that you had a great time and enjoyed everything this city has to offer, especially the Teleferico. We hope you visit Quito again very soon and stay with us!...

West Palm Beach, Florida
Reviewed 3 weeks ago

Great to be back and see Quito uplifted, stay at a nice hotel like the Sheraton with great service. Very important was to have a reliable internet service. Executive Lounge and the 10th Floor is superb!

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Helpful?
Thank lhbrizkalla
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear lhbrizkalla, We are happy to read your feedback and to know that everything was excellent during your visit to Quito and to our hotel, especially our Sheraton Club, internet and service. We hope you come back very soon and stay again with us! Warm regards, Michel Thorin General Manager

Fairfax, Virginia
Reviewed 3 weeks ago

The hotel is in an excellent location, close to restaurants, shops and many other amenities. The room was extremely comfortable, beautiful, clean; the bathroom was great with a rain shower, absolutely wonderful. The staff was amazing, extremely nice, polite and very helpful. I recommend this hotel to everyone. It's worth it.

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Helpful?
Thank Traveler5588
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Traveler5588, It is great to read your review and to see that you exceeded your expectations on your recent stay. We are happy to know that our location, rooms and associates were amazing and that you will recommend us anytime. We hope you can visit us again soon! Warm regards, Michel Thorin General Manager

New Jersey
Reviewed 3 weeks ago

Someone recommended this hotel, and the recommendation was shorter than my experience. Highly recommendable: service, food, support. Staff provided everything I needed, and the food in the restaurant is really good :D with a lot of flavour :D

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Thank 361elisanap
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 361elisanap, It is great to hear that you had a great stay, that we exceeded your expectations and that you consider that our hotel has highly recommendable service, food and service. We hope to see you again very soon! Warm regards, Michel Thorin General Manager

Koriyama, Japan
Reviewed 3 weeks ago

We had pleasurable time at the Launge. Hospitality of Launge staff were excellent and we felt like our home. And there were always variety of nice cuisine, pastry, and vicarage. We visited there frequently. Our room was wide enough and clean. So it was like big suite.

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Helpful?
Thank shojin343
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear shojin343, It is a real satisfaction to read your comments about your recent stay. We are happy to know that your expectations were met and that you enjoyed your time at Sheraton Quito, especially at our Club Lounge. We hope you can visit us again soon! Warm regards, Michel Thorin General Manager

St. Louis, MO
Reviewed 4 weeks ago via mobile

Well situated and close to downtown shopping mall. The hotel appears to be newly renovated with stylish modern decor. We were on a Club Room floor. The room was spacious, clean, and comfortable. The bathroom was beautiful with granite and stone tile and a rain shower. We had the breakfast brunch which was $20 each. It was well worth it....

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Helpful?
Thank dfbradonc
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear dfbrandonc, It is a real satisfaction to read your comments and to see that you had a wonderful stay at Sheraton Quito. Thank you for sharing your experience and feedback about our Sheraton Club room, bathroom and breakfast selection. We are very happy that you consider us a wonderful hotel and hope to see you back again very soon!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $243 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Business Hotel in Quito
#2 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Quito staff and other travellers.
5 questions
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San Francisco, California
Austin, Texas
7 months ago
silicon valley
over a year ago

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Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG members get nice rooms.”
 of 5 bubbles none006, 13 Nov 2016 | Read review
“11 C is a great room.”
 of 5 bubbles DTL0323, 21 Oct 2016 | Read review
“Suites are beautiful and spacious”
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C - smaller bathroom
 of 5 bubbles crozettravel, 19 Oct 2016 | Read review
“High up as you can go!”
 of 5 bubbles skyvixen1, 3 Oct 2016 | Read review
“On weekends there are often weddings and similar events. So higher floors are better, if you like to sleep early.”
 of 5 bubbles Gypsgris, 24 Jul 2016 | Read review
5 of 5
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