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JW Marriott Hotel Quito

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JW Marriott Hotel Quito
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1,524 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Quito
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Showing 1,172: English reviews
Bogota
Reviewed 20 May 2015

The JW is a nice hotel, eventhough it is one of the best in Quito I still believe that it is below the JW standards around the world. What makes it special is the kindness of the people who works there, they will do their best to make you feel good.

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Helpful?
Thank Ana A
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Ana A: Thank you very much to qualify us as one of the best hotels in Quito. The dedication of our staff makes a big difference, making each of our guests receive a personalized and unique attention. We will continue to seek the best way to make our guests feel at JW Marriott Quito as it was their own...

Reviewed 15 May 2015 via mobile

Delicious traditional and local breakfast choices. We had breakfast three mornings so far and there was always some different offerings. Very attentive staff especially Javier who makes this place a great way to start your morning :)

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Helpful?
Thank Jeeeda
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Jeeeda: Always maintain a high quality product, variety of healthy options, and most important the local touch, makes the Bistro Latino restaurant to be the favorite place for our guests to start the day. Thank you very much for your comments, we hope that soon you come back and visit us, to make your stay a unique experience. Sincerely...

London, United Kingdom
Reviewed 14 May 2015 via mobile

We stayed for one night in this hotel and it was a lovely hotel. Really luxurious feel and beautifully decorated. The room we stayed in was huge and really comfortable. Rooms are a bit pricey and you have to pay extra for wifi and breakfast but overall a nice hotel. Except for one thing. You can't have a drink in...

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Helpful?
5Thank Shards85
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Shards85: Thank you very much for your comments; it is wonderful to know that you have enjoyed your stay with us. Regarding the service of liquor, I would like to report that in Ecuador there is a law that limits liquor sales at certain times. But on Sunday, the restriction is a little more severe, limiting the service of...

Quito, Ecuador
Reviewed 9 May 2015

Business travel, excellent service and very friendly staff. Excellent pool facility to relax at.Breakfast is very adequate with the buffet service providing everything you could imagine. Hotel taxi service is very useful and efficient.

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Helpful?
1Thank amccall113
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Amccall113: Thank you very much for your comments; we are very happy that you enjoyed your stay at the JW in Quito. Our breakfast buffet at Bistro Latino restaurant is you best place to start a day full of good energy, and after a long day at work there is nothing better than our Health Club. We hope you...

Mukwonago, Wisconsin
Reviewed 8 May 2015

Booked a cruise to the Galapagos Islands with Celebrity, and the hotel they use in Quito is the JW Marriott. As is our practice, we came down a day early. We arrived late in the evening, and our cab was promptly greeted by a bell man. Upon entering the hotel, my wife was given a rose. A few minutes after...

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Helpful?
1Thank Steve L
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Steve L: We know that an excellent arrival and a quick check help a lot for our guests to quickly begin enjoying the stay. The small details complement the great memories. We will be happy to welcome you on your next trip, whether at the JW in Quito or the world. Sincerely Edison Riofrío

Seattle, Washington
Reviewed 7 May 2015

Great Service!!!! The food and restaurants were tops. The rooms were clean and comfortable. Nothing over the top luxurious but the service was extremely friendly and efficient. It's a great business hotel located in modern Quito and it seemed to be busy with professionals.

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Helpful?
1Thank A_Lynn206
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear A_Lynn206: Whether for business or pleasure we will always seek to be the best hotel in town. Thank you very much for sharing your experiences in this great community. Really we can say that the most important in the hospitality business is to provide good service to create beautiful memories for all our guests. Fortunately we are conveniently located,...

Hollywood, Florida
Reviewed 7 May 2015

As a Marriott Member, I received free wifi and one of the newly remodeled rooms. The room was nice with beautiful wood floors, comfy beds and flat screen tvs. When I arrived it looked like someone did not finish cleaning the bathroom area, but I called and they took care of it right away. Staff was very polite. I do...

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Helpful?
1Thank Samiya7
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Samiya7: Thank you very much for your comments and to assess the positive aspects of the hotel as well as areas that could be better. We want to inform you that we have taken immediate corrective measures to provide an excellent service to all our guests. We are also pleased to inform you that as of June we will...

Reviewed 6 May 2015

This hotel is one of the biggest in Quito, nice and big rooms, but most important the staff is extremely friendly and helpful at all levels! Amazing how confortable they make you feel. Excellent breakfast and nice facilities. Wonderful spa!

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Helpful?
Thank Dolors A
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Dolors A: Thank you very much for your comments regarding your stay in the JW Marriott Quito. Every day our staff strives to give their best to make our guest feel at home. We hope you come back soon, so you can enjoy our delicious food and the healt club. Cordially Edison Riofrío

Winston Salem, North Carolina
Reviewed 6 May 2015

This was an absolutely amazing hotel! We loved everything about it except the food. The beds were extremely soft and comfortable! The bathrooms had beautiful glass shower doors! The location was great. The $25 breakfast buffet was way overpriced and gross food. We also ordered room service one night and it was inedible. There are great restaurants right across the...

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Helpful?
Thank Katie M
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Katie M: It is just great to read your review rating your experience as amazing. Thank you very much for your comments, thanks to it we can evaluate our product and take corrective actions. It is important to inform that the prices we have in our outlets are based on the local market average prices. once again thank you...

SAN JUAN PUERTO RICO
Reviewed 6 May 2015

Does not fit the W Marriott standards . Lack of service, quality of food, the only bar at this property carry very limited choices of brands. Concierge is limited and very unprofessional.Internet very slow.

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Helpful?
Thank nelsonwilliamg
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear NelsonWilliamG: We are sorry that you could not find thoroughly enjoyable your stay with us. Receive our most sincere apology. I would like to inform you that at the bar at the moment it is not possible to import liquor into the country, we hope we can find a quick solution in order to fulfill our guest requirements. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $225 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#3 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
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1 month ago
Downingtown, Pennsylvania
Hilton Head Island, SC, USA

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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors, ideally a corner room with a balcony.”
pace_ripley, 24 Apr 2017 | Read review
“Ask for view of pool - this has the view of the city. The Volcano view is a hit and miss - mostly covered by clouds.”
SheilaH158, 14 Apr 2017 | Read review
“Pool view from room 523~”
LorraineAG, 14 Apr 2017 | Read review
“Our room was at the back and overlooked the pool. The front has a mountain view and faces the road, not sure if there was any traffic noise.”
Magenta56, 4 Apr 2017 | Read review
“10th floor was the best for us”
lynn258, 1 Apr 2017 | Read review
5 of 5