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Mercure Santiago Centro

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Mercure Santiago Centro
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919 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Athens, Greece
Reviewed 2 days ago NEW

Excellent hotel in a fantastic location in Santiago. The view of the National Library at night is amazing. The staff is very polite and the room is big enough for a comfortable stay. The metro station of Santa Lucia is only 2 minutes walk from the hotel.

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Helpful?
Thank johnsta1974
Miami, Florida
Reviewed 5 days ago NEW

I spent 5 nights in this hotel. The location is nice , in the heart of downtown. The good: Good breakfast, fast check in, nice room size, nice staff. The bad: Needed room service and, in the 1st night, nobody answered my phones neither lobby nor restaurant. No Room service menu in the room. Just after my early checking, I...

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Helpful?
Thank Marcelo L
Budapest, Hungary
Reviewed 5 days ago NEW

The location of the hotel is very good. Rooms are nice, above average. My only porblem was at check in: I arrived after travelling for a whole day at 11. They said check in is from 2pm. I tried for earlier, but the rooms were not ready. What really hurt was that I got my room only at 3.30! Normally...

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Thank denesszilard
Reviewed 6 days ago NEWvia mobile

We have stayed in this hotel this week and found it to be superb. The staff is very accommodating and friendly. Plenty of staff that speak English, so language barrier is not an issue. The hotel has lots of amenities; pool, fitness center, and nice rooms. The breakfast is a full buffet. Also being in the center of town allows...

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Thank Nathan C
Brisbane, Australia
Reviewed 1 week ago

Centrally located partially refurbished hotel in central Santiago. Rooms are adequate with two double beds, safe, writing desk, chair, mini bar and a small but functional bathroom. Beds are comfortable, good linen, typically decorated in modern Mercure fashion. Functional and practical. Small amount of amenities in the bathroom and housekeeping seems to do a good job. Make sure your room...

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Thank LTP-BCC
Katevale
Reviewed 1 week ago

Good hotel some rooms have been renovated 3.5-4 star People very friendly Pool is small but cosy on the 5 floor outside Staid there one night Noisy from traffic Would recommended for a short stay Wifi free and speed. Average

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Helpful?
Thank KatevaleClyde
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear KatevaleClyde, Thank you for share your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

New South Wales, Australia
Reviewed 1 week ago via mobile

Arrived after traveling from the Amazon all day at 12.30am. Front desk was efficient and served us well. Staying for 4 nights so expected more than a standard room with 2 double beds and no lounge. Was placed on the other side away from the views. Dinner on first night was poor. First no-one was in the restaurant area, we...

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Thank pf0757
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear pf0757, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured...

Chelmsford, United Kingdom
Reviewed 3 weeks ago

I selected the hotel for it's location as I had only 1.5 days in the city coming back from an Antarctica cruise - it didn't disappoint. The hotel is within 10 minutes walking of the all the main tourist areas and is a block away from a stop on the open top bus tour. The room was a good size,...

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1Thank Andrew_and_Yoko
Melbourne, Australia
Reviewed 5 weeks ago

We had 5 nights at this nice hotel, and were pleased with our stay. The reception was friendly and professional, and the assistance to the room was appreciated. The front rooms of this high rise building look out onto the busy main road, but there is minimal sound intrusion so a good nights sleep was no problem. Breakfast was good,...

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Helpful?
Thank royvince
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear royvince, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I would like to tell you that we have already open the lobby bar. Hope to see you again very soon and enjoy it. Sincerely, Carla - Enc. Calidad.

London, United Kingdom
Reviewed 31 October 2016

Stayed for two nights and disappointed with the service and the hotel. Internet was a nightmare (a big thank you to woman on reception who helped in the end and changed my room!). I just don't understand why hotels in this price range cannot provide reliable internet service or at least if a guest is having a problem why do...

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Thank oneillpuk

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $126 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Santiago Centro 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santiago Centro staff and other travellers.
17 questions
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See all questions (17)

Questions? Get answers from Mercure Santiago Centro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a renovated room at the back of the hotel on a high floor.”
 of 5 bubbles LTP-BCC, 1 Dec 2016 | Read review
“Get one facing the St Lucia park. Nice views across the city.”
 of 5 bubbles LesB4, 2 Oct 2016 | Read review
“Ask for a room on the front”
 of 5 bubbles LucyBridges, 18 Aug 2016 | Read review
“Rooms are very dark poor lighting Internet very bad on higher floors so chose a room low down”
 of 5 bubbles Claragreed, 5 Aug 2016 | Read review
“request a high floor room”
 of 5 bubbles francisp595, 19 Jul 2016 | Read review
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