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Mercure Santiago Centro

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Mercure Santiago Centro
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937 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Toronto, Canada
Reviewed 2 weeks ago

This is our second visit to the Mercure hotel. It was our first choice because of its price, location and its rooftop pool! What was a pleasant surprise was the recent renovation to the hotel. While renovations have not yet been fully completed, the lobby has been completed and looks fantastic. The floors we stayed on had not yet been...

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Helpful?
Thank Therichpeasant
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Therichpeasant! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Canada
Reviewed 2 weeks ago

The location is about 25 minutes from the airport and very close to the main tourists sites (all within walking distance), My family of 5 (adults) had two rooms on the 14th floor. The rooms were great and the bathroom was just a little tired but nothing to be that concerned about. The breakfast buffet was well worth it...lot's of...

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Helpful?
Thank S I
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear S I, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Baradine, Australia
Reviewed 3 weeks ago

We had 2 nights stay here and we had a very nice stay. All of the front desk staff were really great, booked tours for us and were very helpful. A lot speak English but those that can't make a real effort to understand you. The room was a good size and had an ensuite shower,King sized bed , fully...

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Thank gypsy039
Reviewed 4 weeks ago via mobile

This hotel is very reasonably priced and is in an excellent location. The front desk clerk named Lorenzo is amazing. He was so helpful and patient and was able to help me out with another reservation! This is a great hotel for a one night stay. The bed was also very comfortable.

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Helpful?
Thank HABUK
Wuhan, China
Reviewed 4 weeks ago via mobile

Okay. It's a great location. The breakfast is so-so. (In what country are frankfurters "bacon"?). The front desk people speak English. But no one else in the hotel speaks English! This is not an international-class hotel. The barmen don't know what a martini cocktail is (despite its accurate description in the menu); servers and maids speak no English. My room...

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Helpful?
Thank gssftl
Rotterdam, The Netherlands
Reviewed 4 weeks ago via mobile

Even you want to stay in the centre of Santiago, this would be a good place. Comfortable beds is rooms that are very clean, but a bit tired and worn. Especially the gym needs some love and care from someone in management: it might look nice on pics, but weights are missing, as are accesories and maintenance is overdue. Restaurant...

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Thank MarijnHG
Athens, Greece
Reviewed 9 December 2016

Excellent hotel in a fantastic location in Santiago. The view of the National Library at night is amazing. The staff is very polite and the room is big enough for a comfortable stay. The metro station of Santa Lucia is only 2 minutes walk from the hotel.

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Thank johnsta1974
Miami, Florida
Reviewed 6 December 2016

I spent 5 nights in this hotel. The location is nice , in the heart of downtown. The good: Good breakfast, fast check in, nice room size, nice staff. The bad: Needed room service and, in the 1st night, nobody answered my phones neither lobby nor restaurant. No Room service menu in the room. Just after my early checking, I...

Review collected in partnership with Accorhotels.com
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Thank Marcelo L
Budapest, Hungary
Reviewed 6 December 2016

The location of the hotel is very good. Rooms are nice, above average. My only porblem was at check in: I arrived after travelling for a whole day at 11. They said check in is from 2pm. I tried for earlier, but the rooms were not ready. What really hurt was that I got my room only at 3.30! Normally...

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Thank denesszilard
Reviewed 6 December 2016 via mobile

We have stayed in this hotel this week and found it to be superb. The staff is very accommodating and friendly. Plenty of staff that speak English, so language barrier is not an issue. The hotel has lots of amenities; pool, fitness center, and nice rooms. The breakfast is a full buffet. Also being in the center of town allows...

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Thank Nathan C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $126 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Santiago Centro 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santiago Centro staff and other travellers.
19 questions
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Questions? Get answers from Mercure Santiago Centro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call the hotel ahead of arrival and arrange for pick-up from the airport.”
 of 5 bubbles 372iv, 5 Jan 2017 | Read review
“rooms on the top floors give a nice city view..”
 of 5 bubbles gypsy039, 24 Dec 2016 | Read review
“Get a renovated room at the back of the hotel on a high floor.”
 of 5 bubbles LTP-BCC, 1 Dec 2016 | Read review
“Get one facing the St Lucia park. Nice views across the city.”
 of 5 bubbles LesB4, 2 Oct 2016 | Read review
“Ask for a room on the front”
 of 5 bubbles LucyBridges, 18 Aug 2016 | Read review
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